Outstanding

brilliant service, they did not charge me extra although I was late by almost 12 hours due to cancelled flight. Thank you

Report Review Posted by Werner Schiffers, 8th February 2012 at 08:05pm

Outstanding

Smooth and easy - excellent service.
Will definately use again!

Report Review Posted by Derrick Meyer, 6th February 2012 at 02:23pm

Outstanding

Easy to locate and access was simple. The transfer by coach to and from the required Airport Terminal was very efficient.

Report Review Posted by Peter Geoffrey Whitmore, 1st February 2012 at 11:57am

Excellent

Entry to and exit from the long Stay 1 car park was very convenient. We were able to find a place to park that was not too far from a where a bus picked us up to access the airport terminal. A transfer bus arrived quite quickly both on arrival to the car park and departure from the terminal to collect the car to drive home from the flight return.

Report Review Posted by Peter Geoffrey Whitmore, 30th January 2012 at 12:50pm

Outstanding

Location of car park was excellent for terminal. Car was not recognised on arrival but was no problem as staff were most polite and helpful.Pricing is also good. Definitely recommended.

Report Review Posted by R. Wallis, 30th January 2012 at 11:28am

Excellent

Plenty of spaces, close enough to the airport to walk ,or take the regular bus service

Report Review Posted by Mark Wigginton, 25th January 2012 at 01:40pm

Outstanding

Excellent service all round.

Report Review Posted by Mike Rookes, 24th January 2012 at 11:22am

Excellent

I have used Birmingham long stay on several occasions now - it is much more convenient that off site car parks and the transfer buses are more frequent as well. this year was better than before as your number plate recognition system improved the speed of exit

Report Review Posted by Neil Campbell, 19th January 2012 at 05:31pm

Outstanding

The lomg stay car park is very close to the airport.We walked from the car to departures, but got the bus back. Super sevice, very quick and easy and a competitive price too.

Report Review Posted by Peter Tovey, 18th January 2012 at 06:12pm

Outstanding

we used longstay 1 whilst on our hols it was brilliant the buses to and from were every 15 mins and were excellent for advise on where to get off closest to the car,we will definatly use this service again.

Report Review Posted by Neil Ward, 3rd January 2012 at 09:18pm

Outstanding

Easy to book, easy to find, very handy for airport,pickup coach driver very helpful. will park same place everytime I fly from Birmingham airport
Great service

Report Review Posted by Hugh Scott, 3rd January 2012 at 06:14pm

Outstanding

The experience was completely hassle-free and I will definitely use your company again.

Report Review Posted by George, 2nd January 2012 at 08:47am

Outstanding

Straight forward to book, number plate recognition worked brilliantly. All in all, the easiest way to park at an airport.

Report Review Posted by Glynne Roberts, 19th December 2011 at 07:41pm

Outstanding

Very east to find, fast exit out of airport

Report Review Posted by Dean Essex, 13th December 2011 at 04:16pm

Outstanding

We were first time users of Birmingham Airport Long Stay 1. It is very close to the airport, the bus transfers are quick and signage is clear. We will use it again. Airport staff very friendly, compared with Heathrow and Gatwick.

Report Review Posted by Helen Mitchell, 9th December 2011 at 05:53pm

Poor

Absolutely awful!! On arriving at the barrier I had to ask for assistance (my pre-booking via Essential Travel was not on the airport car park system) and I had to give them my full details. On leaving the car park, I had to ask for assistance again (my pre-booking via Essential Travel was not on the airport car park system) and was held up at the barrier for nearly 10 minutes while car park attendants came out in a van to see my documentation which I left with them. Lesson learned - book direct with the airport!!

Report Review Posted by Barry Dines, 6th December 2011 at 06:25pm

Excellent

Excellent service, no hassle, does exactly what it says on the website.

Report Review Posted by Peter, 4th December 2011 at 12:09pm

Outstanding

As usual a very good sevice, but can you check the following for me. When arriving at the barrier to exit, the machine asked for full payment for the time parked despite having prepaid. I gave the prepaid reference to the attendant but he could not find this. Giving our lic. number he was able to give my name but only through previous bookings. We were let through, but can you check that the payment we made was received by yourselves and not somewhere else. Please advise.

Report Review Posted by Bob Simpson, 1st December 2011 at 04:04pm

Outstanding

Everything went very smoothly with the parking. I wish I could say the same about the return flight. We were particularly pleased with the exit as once we put in our ticket the barrier went up and away we went, which is a great improvement on previous experiences.

Report Review Posted by Liz, 1st December 2011 at 08:27am

Outstanding

Waited 30 secs for bus on departure and one was waiting upon our return. 5 min bus journey each way. Must make sure you know where you parked the car - write the row on the back of your parking ticket. Cracking value for money.

Report Review Posted by Guy Lewis, 30th November 2011 at 11:36am

Outstanding

Our experience of parking at car park 1 was excellent. The only improvement we would suggest would be more and clearer signage to show the exit route.

Report Review Posted by Liz, 28th November 2011 at 08:56am

Good

Although the location is fantastic it is really annoying when you come to leave and having prepaid the number plate recognition does not work. We had to press the assistance button and had to wait some time before it was answered and then give our booking ref number and numerous other details before the barrier was lifted. there was quite a queue behind us after that.

Report Review Posted by Cheryl Perkins, 23rd November 2011 at 12:05pm

Poor

Bad experience. Completed booking with Essential Travel and received confirmation by email but when arrived at parking lot, licence plate was not recognized and assistant I contacted cannot find my record. Told to take a ticket, park and sort out on return. Still cannot find record on return and had to wait for someone to show up in person to check my paper work before I was allowed to leave the lot. Good thing I had all paperwork on hand or not sure what would have happened.

Report Review Posted by S W, 18th November 2011 at 12:03pm

Good

Ref No : 6179589
Dear Brendan,
I had a problem leaving the Long Stay car park at Birmingham Airport, around 10.30pm last night. At the exit barrier, my ticket was not recognised. I called and spoke to someone through the intercom. I gave the reference number from my booking, and it was not on their system. I had to wait around 15 minutes for someone to come to the barrier, check the paperwork which I had printed out at the time of booking, and allow me to leave. They requested to keep the paperwork for their purposes.I'm not sure if this happened because I booked quite close to my departure date.
Regards,
David Earle

Report Review Posted by David Earle, 12th November 2011 at 11:26am

Outstanding

no bother at all

Report Review Posted by Anthony Thornton, 11th November 2011 at 10:33pm

Excellent

This is a very large car park on the airport site.

The buses could be a little more frequent as they are often crowded at busy times, but overall it's OK.

Report Review Posted by Andrew Rowe, 30th October 2011 at 02:52pm

Excellent

For God's sake, parking is parking ! What sort of feedback can there be to give ! I enetered, parke, left the car fo a week, collected it and left ! Though at exit clearly number plate recognition did not work as I had to press the buzzer.

Report Review Posted by Andrew Bacchus, 25th October 2011 at 11:02am

Outstanding

We found the car park easily and took the ticket from the machine on entry. We parked the car, picked up our cases and went to the bus stop nearby. It wasn't long before the curtesy bus arrived to take us the short trip to the airport. On return we caught a bus back right away, found our car and, on exit, the ticket actioned the barrier - perfect!! Couldn't have asked for a better service.

Report Review Posted by PAMELA HARRISON, 23rd October 2011 at 03:30pm

Excellent

Very good indeed, convenient and price OK

Report Review Posted by Michael Sheard, 22nd October 2011 at 09:11pm

Outstanding

Excellent good value for money experience from strat to finish. Thank you.

Report Review Posted by Mrs Anne Challis, 20th October 2011 at 03:30pm

Excellent

Directions were excellent, through the entry barrier no problems, followed the signs to park my car had to park quite away from the exit but only waited a couple of minutes for the bus. On return bus was waiting outside straight on got to my stop, in car and away no problems.

Report Review Posted by Ray Woolridge, 19th October 2011 at 05:35pm

Outstanding

A completely hassle-free experience. The car park was extremely quick to enter and exit and we were able to walk to the airport terminal in a little over 5 minutes (although there is a bus too, for the terminally idle). Also good value for money.

Report Review Posted by Roderick Millington, 18th October 2011 at 11:57am

Excellent

I always use Long Stay 1 (pre-booked) at least three times a year and this year was the first time I encountered a problem when exiting the carpark. I pressed for assistance but it took a while for the operator to answer as the tape message of Welcome to Birmingham Airport etc played numerous times and the queue behind me was growing and people getting impatient.

Report Review Posted by Anne Redding, 16th October 2011 at 05:02pm

Excellent

All worked fine , except had to press assistance button on the way out, as on putting in ticket it said £78.00 outstanding, but cleared it on car reg. and opened barrier

Report Review Posted by Mark Wade, 13th October 2011 at 11:13am

Outstanding

New automated service worked well. Within walking distance of terminal.

Report Review Posted by David Palmer, 11th October 2011 at 08:38am

Outstanding

booked online for 1 week long stay 1 car park.everything was excellent and great value for money.will be our first choice for parking at birmingham.

Report Review Posted by Alan Cooke, 8th October 2011 at 08:31pm

Outstanding

great service,no hastle arriving or leaving.would use again.

Report Review Posted by Pam Brown, 6th October 2011 at 09:49am

Outstanding

excellent value very quick and easy no messing around i have used this car park twice now i will be using again thank you very much

Report Review Posted by Teresa Horton, 5th October 2011 at 11:09pm

Outstanding

Fantastic airport parking. Quick transfer. Polite and helpful bus drivers. We were quoted buses run every 15 mins, it was more like every 5 mins, which was great. The only downside was when we tried to drive out of the carpark, although there are plenty of signs, displaying Exit, they didnt seem to be very helpful, and the arrows on the tarmac were worn and faded away, so maybe a quick lick of paint would improve it 100%. Many thanks for a hassle free car parking experience.

Report Review Posted by Maxine Steele, 29th September 2011 at 08:28pm

Outstanding

Booking on line was extremely easy. On arrival at the car park we were informed that we had been upgraded to the multi-storey car park adjacent to the departure terminal so no transfer bus to catch. We were a little anxious when we returned and anticipated a problem exiting the car park but we sailed through without a hitch. Excellent service throughout, would definately use again.

Report Review Posted by Phil Beardsley, 28th September 2011 at 11:46am

Outstanding

Turn up at the airport, park the car, courtesy bus to terminal every 15 minutes; what could be more convenient or simpler?

True, you could save a few £ by using one of the off airport parks but having seen the TV programmes where cars are parked in unsafe places and driven at high speeds, I'd never hand over my keys

Report Review Posted by Peter Rogers, 26th September 2011 at 10:39am

Outstanding

Efficient and problem free. Plenty of spaces and good bus links to the terminal. Leaving the airport on the return journey was very straight-forward. Thanks.

Report Review Posted by David Patten, 24th September 2011 at 02:09pm

Excellent

Excellent.However,the numberplate recognition system does not work any better than the one at East Midlands.(That did not work either!)

Report Review Posted by KEN SMITH, 12th September 2011 at 10:43am

Excellent

have used this car park alot over the last few years and find it very convenient at a great price although the shuttle bus does sometimes seem to run at its own schedule.

Report Review Posted by Jason Dicks, 7th September 2011 at 07:30pm

Outstanding

When we arrived at Long Stay 1 we were met by a very personable young man who explained that the car park was rather full so we had been upgraded to Medium/Short Stay 2. I am a Blue Badge holder and parked on ground level only having to wheel luggage out of the building and across two zebra crossings to the Airport. On our return we pressed the button at the exit, quoted our booking number and were on our way. Overall an excellent experience.

Report Review Posted by Mrs Janet Draper, 31st August 2011 at 02:08pm

Outstanding

Very easy to find. All went very smoothly for departure and arriving back to collect the car. We have used this car park before and would recommend it.

Report Review Posted by Philip Puschnik, 29th August 2011 at 01:53pm

Excellent

Very good parking facility. COuld not rate it as a 5 due to the fact that there were no sign posts visible as to where there were free parking spaces

Report Review Posted by Gioia Grobler, 26th August 2011 at 11:32am

Good

Although I had pre-booked, the machine would not dispense a ticket. Had to call your office which held up cars behind me for several minutes. On return I had to call again of course but this was relatively quick.

Report Review Posted by Harry Jones, 22nd August 2011 at 08:12am

Excellent

We used this parking for 2 weeks in August and found it very good. Directions for getting there and the signposting were good too. Just one hint, make sure you remember which bus stop number you use and not just which part of the carpark you parked in as after a 2 week holiday we didn't remember.

Report Review Posted by Sally Wells, 21st August 2011 at 11:16am

Excellent

Because we had prebooked the system worked very well. The courtesy buses appeared to be frequent, we did not have to wait at all. Finding a vacant space was difficult although we noticed, on the bus, that there were more by the exit. Significant distress would be felt if one was short of time. We will head for the exit first next time if things look tight.

Report Review Posted by Mrs Patricia Kirkwood, 16th August 2011 at 02:28pm