Excellent

Convenient, price reasonable,
Buses not frequent
Not all buses marked Silver Zone thus confusing.

Report Review Posted by Richard Langton, 6th February 2012 at 08:43pm

Excellent

Relatively straight forward process - park and sign in. Little wait for the bus both ways (and the bus stop, when returning, was easy to find unlike with some other providers I have used.
Perhaps the identification of where we parked was a weakness. The ticket we were issued had a completely different bay to the one I said we parked in and the car wasn't moved. Took a bit of memory to remember where we were.
Nonetheless, would use again.

Report Review Posted by Robert Chard, 5th February 2012 at 12:20pm

Excellent

11 of us used this service on New Years day and can I say it was great. The staff were good, quick and efficient. The bus service was excellent. on the return the bus was waiting outside the terminal for us.Would definately use again.

Report Review Posted by Karen Crockett, 11th January 2012 at 03:39pm

Outstanding

Easy to use - reasonable price and efficient

Report Review Posted by Mel Brown, 17th December 2011 at 06:41pm

Outstanding

I found the service efficent, quick and professional, the bus driver was helpful and curtious, even in the pouring rain. I cnt really feedback on any areas that need improvement of the service delivery

Report Review Posted by Neil Palmer, 12th December 2011 at 03:05pm

Average

It wasn't clearly marked where to park on entry and not clear where the reception was so we parked farther away than we needed too. The reception, whilst very efficient, was time consuming even at 6am! On return the key collection took a while if you weren't at the front of the queue and the parking bays not clearly marked from the roadways.

Report Review Posted by Ann Carter, 10th November 2011 at 11:44am

Outstanding

Everything went smoothly. Can only recommend.

Report Review Posted by Jakub Jelinek, 2nd November 2011 at 09:15pm

Outstanding

I found this car park service a pleasure to use,very easy to find,well sign posted and upon reaching the carpark all instructions simple to follow(even a plant could do it).Reception staff friendly and courtious.Upon returning to uk after the holiday my car had been brought close to the reception and drop off point,well that was great as it was pouring down as usual.I use Bristol airport occasionally and would recomend this service to anyone,AND THE PRICE IS GOOD TOO!!!

Report Review Posted by Alex Brown, 2nd November 2011 at 09:51am

Outstanding

might have been the easiest experience of parking we've ever had. 3-4 min transfer and bus was there when we landed. we would certainly use this carpark again

Report Review Posted by Suzanne Davies, 26th October 2011 at 11:20am

Excellent

Brilliant service, swift & professional.
Only one downside,keyring was missing when collected my key,it won't stop me using Silverzone again but I will be aware of this issue.

Report Review Posted by Catherine Melia, 25th October 2011 at 11:10am

Outstanding

Would reccomend this service - Pleasant and efficiant staff - No waiting around for a long time when travelling the short distance to and from Airport Terminal. Congratulations on your good service.

Report Review Posted by Janice Reynolds, 24th October 2011 at 11:21am

Outstanding

Booked car parking for 2 weeks at the Silver Zone Car Park in Bristol from 5 October 2011 with Essential Travel and can confirm that the experience was straightforward abd trouble-free. We reserved on-line and found the carpark with no problem. Checking the car in at the reception area was quick and easy and a shuttle bus took us to the terminal (about 3 minutes away. On our return (at 2am) a shuttle bus was waiting outside the terminal and although there were a lot of people arriving at the same time the queue was dealt with quickly and efficiently and we collected our car less than 5 minutes later. Great service.

Report Review Posted by John Whittaker, 22nd October 2011 at 08:02pm

Outstanding

Used Silver Zone for the first time and found it to be brilliant. Easy to book, check in, fast tranfers and book out, Will always use them from now.

Report Review Posted by Sue B, 22nd October 2011 at 03:40pm

Excellent

Excellent service thank you

Report Review Posted by Colin A Biddle, 19th October 2011 at 11:40am

Outstanding

Very Good.

Report Review Posted by Mr M Moore, 18th October 2011 at 10:22pm

Excellent

Efficient and courteous service

Report Review Posted by Lloyd Hall, 15th October 2011 at 01:56pm

Poor

arrived back at bristol on time but bus did not arrive until sone 15-20mins later. large queue of people waiting and we were herded onto a bus far to small like animals

Report Review Posted by Albert Reakes, 15th October 2011 at 12:57pm

Outstanding

Excellent

Report Review Posted by Alan Burfitt, 14th October 2011 at 11:39am

Excellent

Excellent service despite a two hour flight delay.
Bus was waiting at the terminal

Report Review Posted by Jeremy Saunders, 11th October 2011 at 06:34pm

Good

Very good check in, bus to airport terminal was good
as it was early hours of the morning.
Returned after 2.00pm. Crammed into bus. Very busy
checking out. Directed to where car had been moved and
parked. Far too far to walk in the wind & rain. especially being in my late 60's.
Would prefer not to use silver zone car parking again, but must admit charges were good.

Report Review Posted by J W Evans, 11th October 2011 at 02:36pm

Outstanding

This is the second time we have used your carpark in as many months, we have found its simplicity to, get to, book in, and the transportation to and from the airport excellent . We will be using your Heathrow "park" from the 30th October for 6weeks and sincerely hope its of the same standard.

Report Review Posted by Andrew & Valerie Tilley, 11th October 2011 at 01:50pm

Outstanding

Excellent service and only minutes from the airport. Drop off right outside the doors of the airport departures. Pickup to return waiting outside the doors. So quick and well worth the parking fee.

Report Review Posted by Vanessa Gregory, 8th October 2011 at 09:51am

Good

I arrived at 4.30am to find enormous queues - it took 25 minutes to be seen and we very nearly missed our flight. On top of that the woman who served me was incredibly rude when I didn't know what model of car I was in (it was my husband's new car and he was waiting outside with our 1 year old daughter) - it should be clear when you make your booking that you will be required to give this information - all it said in my email was that I would need to remember my bay number, reference number and give my keys in. Finally when I went to hand over my keys the woman passed them back and was very rude when telling me that she could only take the key and I had to remove my keyring.
On the way back it was very smooth, polite and efficient.

Report Review Posted by Emma Brown, 4th October 2011 at 10:09am

Outstanding

Very easy site to use. Parking & transfer to airport went without any problem. Would use again.

Report Review Posted by Dasran Latchshanew, 2nd October 2011 at 08:57pm

Outstanding

Excellent service- could not be bettered.

Report Review Posted by William Reeve-tucker, 30th September 2011 at 11:03am

Outstanding

Very good and efficient service - parked the car, handed in the key and caught the bus to the airport all within a few minutes. On return, first bus was full but second bus arrived just a few minutes later. Walked into reception and collected key without having to wait.

Report Review Posted by Keith Padbury, 28th September 2011 at 05:07pm

Outstanding

I found this service to be very well organised and would definitely have no hesitation in using it again.

Report Review Posted by Sarah Angus, 21st September 2011 at 12:37pm

Excellent

Excellent. Easy to follow internet booking and payment. On arrival staff excellent and on return just as good. Highly recommend Bristol Airport Silver Service.

Report Review Posted by Alan Brown, 19th September 2011 at 06:15pm

Outstanding

easy and smooth transfer.

Report Review Posted by Christopher Evans, 12th September 2011 at 11:51am

Good

Fine apart from the fact that I do not understand why you needed to move the vehicle. Could you please explain...???

Report Review Posted by Gavin Davies, 11th September 2011 at 12:10pm

Outstanding

Very pleased with how easy and straight forward it was at silver zone. The staff were very friendly and efficient. I've never used them before, but will certainly use them again and definately recommend anyone else to do so.

Report Review Posted by Clare Connett, 7th September 2011 at 05:45pm

Outstanding

Im very happy thanks

Report Review Posted by Dorota Obloza, 1st September 2011 at 06:02pm

Excellent

Simple instructions, easy to use facility, friendly staff, the driver could see I was on my way and waited with the bus for me when he could have just drove off. On return, the buses returned to the terminal at regular intervals, and the key was returned really quickly. Would definitely use Silver Zone again.

Report Review Posted by Sandra Jennings, 27th August 2011 at 11:37pm

Outstanding

Excellent efficient service, thank you.

Report Review Posted by Susan WIthers, 27th August 2011 at 09:51am

Good

The service was good but we did find a scratch on our car door and it was definately not there when we left.
Could you advise us who we could contact regarding this. We collected our car at 1am thursday 25 so we didn't see it until we got home yesterday morning in the daylight.
Thanks
James King

Report Review Posted by Mr James King, 26th August 2011 at 11:41am

Outstanding

Excellent service, speedy and efficient at drop off and pick up.

Report Review Posted by Tess Neathway, 24th August 2011 at 11:31am

Good

Easy to find. Bus service was good but the fact that everyone arrived at the same time made sure that there was a queue to collect the car keys. Also we had to wait for the second bus as the first one was full quickly. They had moved my car to a different space and it was a fair way from the main reception.

Report Review Posted by Jane D, 21st August 2011 at 05:04pm

Outstanding

Excellent service, fast, efficient and friendly! Fab thanks :)

Report Review Posted by Emma Young, 6th August 2011 at 09:45am

Outstanding

Always use Silver Zone on my trips from Bristol Airport. Just saves having to worry about finding convenient parking. Bus transfer to Terminal very quick, with apparently frequent buses.

Report Review Posted by Michael Kay, 11th July 2011 at 11:53am

Outstanding

a little more expensive than parking in a field or a pub carpark... which competitors near Bristol Airport offer. But my car was well looked after and ready for collection even with my arrival back in the UK was 30 mins early. Airport transfer was quick and comfortable too. I'd use again.

Report Review Posted by Matthew Pearce, 7th July 2011 at 01:21pm

Excellent

Good service with no problems

Being very picky, the only improvement I would suggest is more transfer buses to reduce overcrowding on the bus

Report Review Posted by Richard Holloway, 6th July 2011 at 08:41pm

Good

Reasonably efficient. Had to Q to drop off the key.
Only concern - If it's raining you either have to brave the rain or take a coat/umbrella, not convenient if you're off to a warm climate like Spain.

Report Review Posted by Chris Brace, 6th July 2011 at 12:05pm

Excellent

The service that we received this time was considerably better than the previous time. We always shop around for the best deal - so if your rates are good then yes we would use you again

Report Review Posted by John Lockwood, 5th July 2011 at 07:17pm

Outstanding

Superb service. Arrived, booked in and on coach within 5 mins. On returning was in my car and driving home within the same amount of time.

Very highly recommended

Report Review Posted by Tony Levet, 5th July 2011 at 12:09pm

Outstanding

Lots of buses to and from the airport and very quick and efficient staff at the reception

Report Review Posted by Marnie Rees, 3rd July 2011 at 05:59pm

Outstanding

Lots of buses to and from the airport and very quick and efficient staff at the reception

Report Review Posted by Marnie Rees, 3rd July 2011 at 05:59pm

Outstanding

excellent service all round i would highly recommend your car park.

Report Review Posted by Miss Sarah Harris, 28th June 2011 at 09:31pm

Average

The staff were very polite and helpful, both at the book in office and on the bus. I would not use Silver Zone again however. The experience of travelling from the airport back to the car park was aweful. Because several planes had landed at the same time there were large cues to get onto the bus. Although the driver assured passengers that another bus would be arriving within minutes people pushed and shoved to get on to the bus when it was already full. I found it difficult to stand on the bus because other passengers kept pushing me in order to get on. I could not reach the overhead bar to hold on to and got my arm squashed by a man swaying back when the bus went around a corner.

Report Review Posted by Monica Turner, 26th June 2011 at 03:48pm

Excellent

Overall the experience was as expected being efficient and helpful. I was not made aware that once parked, my car was to be moved and that this was the norm. This has not happend in other airports that I have parked in. No problem, it's just that I was not aware so it came as a surprise.

Report Review Posted by Stephen Fair, 24th June 2011 at 11:06am

Outstanding

Easy to find, very friendly drivers and staff. Thank you!

Report Review Posted by Kirsty Brewster, 21st June 2011 at 09:53pm