"Not the best customer care. Car arrived back at time booked for, and accommodating on arrival. A reasonable service but I've received better on previous occasions..."February 16, 2015
"My booking was for 5am but when I called 15 minutes before, the phone went to answer phone. I got through to someone eventually and they were quick to arrive. My return flight on the same day had been delayed by snow and my booking was for 23.30 but we got back nearer to 00.10. I could not start the car as the battery had been run down by the service using the heater, fan, radio, lights and hazard lights prior to my arrival. I was worried to hear that if the flight had been any more delayed I would not have got my car and would have been stranded until the morning! I think this should have been more clearly warned when booking.
On the plus side, the young man, Nick, was polite and helpful - starting my car with jump leads. Nick seems to work a very long shift!"
"First time we have tried Airport Parking and will not be the last.
The car was ready as we came out of the Airport no waiting for buses to take you to the car park."
"Reliable and prompt"January 4, 2015
"Our car was picked up and delivered promptly by 2 different but both very nice guys. Absolutely no hassle."January 3, 2015
"Excellent service. Will use again. Nice people, value for money."January 1, 2015
"Easy and prompt, both leaving and collecting car, staff very pleasant. Cost really no more than an on-airport car park - and no queuing for the airport bus.
I will definitely use the service again."
"5* service, used 2nd time and definitely will use again"November 17, 2014
"We were very impressed with the service - nothing was too much trouble, very polite person came to collect our cars. During the booking l made a mistake and booked my sister and mine cars under my name, but this was not a problem. On arrival we waited 60 minutes for passport control. It was acknowledged that it was not our fault and we still paid £3 as agreed- company covered the rest! Very helpful and impressive! I would highly recommend it to a friend!
"Had I known about the following in advance, I'd have given the review 4 stars:
- there's an additional £3 charge you have to pay when collecting you vehicle, so you can get out of the short-term car park (where they arrange to meet you).
- they're not flexible on booking times eg I arrived an hour earlier than I'd booked. For other car parks, it's not a problem but, if this one is busy, you are in a schedule which is difficult for them to work around. That said, they did manage to work around it and managed to collect my car 30 mins before my official booking time; met me half way.
5 stars would've been given had Lee (the man who answered my call and kindly arranged for me to be met 30 mins early) been a little more friendly on the call. I didn't feel important as the customer and also felt that Lee was annoyed with me because I didn't know how the booking and time schedule was so important. Yes, I didn't know, but there's a way of doing it that would leave me feeling good about the phone call. Instead I felt almost 'told off'. It's a small issue; Lee did help, but I felt a bit on the naughty step for arriving so early."
"V helpful and friendly team. Easy to use service. Would recommend. Best deal I could find for meet and greet."October 27, 2014
"Very good service, worked as advertised. Phoned en-route to be given clear instructions and then dropped car off. On return phoned from baggage claim and car turned-up after 5 mins. If I were hyper-critical it'd be that because it's so short a distance from baggage claim to the car park at Stansted the wait was a little dull (after a long, tiring journey) but I can't blame Park & Go for that - there'd be no point in calling before claiming bags.
I'll use the service again!"
"This service worked very well and we felt good value for money."October 23, 2014
"A very good service. Very polite and courteous service."October 22, 2014
"Park & Go were excellent, they were on time didn't keep us hanging around, courteous, efficient and reasonable priced.
Would definitely use them again.
Couldn't rate it, it didn't work but I gave it 5"
"We used this service 6am Fri morning, returning 6pm sunday evening and it was great. They were waiting at terminal as we arrived. We called from junction 7 M11. On return we forgot to call from Passports, so called from carpark and they appeared within 4 minutes. Didn't mind paying £3 exit carpark at all as lovely to be collected from Terminal. Lovely people."October 14, 2014
"This is an excellent service. The car was collected promptly and delivered back promptly as well. The drivers were both polite and helpful. I would recommend."October 8, 2014
"My vehicle was put in an alternative car park as nobody could inform the driver of where to go, apparently there is more than 1 meet and greet and even though my friend had the booking reference and the name of the company I booked through, nobody could help him. The vehicle had to be dropped off in the early hours of Sunday morning as my friend had an onward journey to join me in France, the fact that I never used your service and I find myself having to pay again at extra cost to the Mid-Stay car park, I think you will understand and appreciate why I won't be using your services again!"October 8, 2014
"Fabulous service at Stansted Airport, very easy instructions to follow, very polite gentlemen who picked up and dropped off our vehicle. Will definitely consider using this service again."October 7, 2014
"Easy and convenient service. Quick drop off and upon returning to cold wet UK car nice and warmed up.
Have used this service before and would definitely use again."
"Very happy with efficient service. Very pleasant driver. Wouldn't hesitate to use again. A big meet and greet fan."October 4, 2014
"Good evening, I would like to say that the meet and greet was absolutely perfect and we were very impressed with the service offered. We would definitely use this again."October 3, 2014
"Met within 10 minutes of arriving although we were 2 hours late! Waited 5 mins for car return."September 30, 2014
"Top notch service at top top price. Smooth drop off and pick up and excellent customer services. This is hassle free parking, when you're flying out of the UK."September 29, 2014
"I think this was a wonderful experience. All kind and helpful staff and the best part of the airport at Standsted was your meet and greet! Keep it up! If need again, I would always use you."September 25, 2014
"Terrible experience. We tried to phone them as per instructions but they never answered the phone; it either went straight to busy or rang a few times and then got disconnected.
After half an hour we gave up and had to use the mid-stay car park (which cost us a fortune since we had not pre-booked) and almost missed our plane because of the extra delay due to the bus transfer (in all fairness this was mostly due to very long waiting times in Stansted that day)."
"It took a while for my call to be answered when I called in on the way into the airport and had to wait longer I would expect for return of my car on the return. Otherwise very pleased with the service. The additional charge for the parking ticket is a little annoying.
"This worked just about OK in the end but was not the greatest experience I have had with meet and greet parking. Firstly, we had a very early flight and when we phoned, as instructed, 20 minutes before getting to Stansted Airport, there was no reply and no other number to call. Eventually we got through, after 10 stressful minutes, to be told that they don't start work until 4 am (we had called at 3.55 am and couldn't get through until 4.05 am). Then, when we got to the airport, it wasn't at all obvious where we had to meet them and we had to wait several minutes until someone turned up. On returning, we were told to go to the orange car park, but not specifically where, so we went to the bays marked "pick up only" and waited. Eventually, I thought I should check further down the car park and, sure enough, our car was parked quite some way away on a yellow line. Somehow, we were supposed to have guessed where we were supposed to meet them! However, overall, we parked the car and got it back successfully and it was fine. Just not a fantastic experience."September 1, 2014
"Very efficient service. The staff were very friendly and were waiting for us when we arrived. I have used other companies before but the communication with this company was by far the best.
I had a text message waiting for me when I turned my phone on at baggage reclaim telling what I needed to do. Brilliant!!"
"Prompt service. Polite and cheerful driver."August 16, 2014