Stansted Prestige Meet and Greet reviews
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Here are some comments that our customers have made about Stansted Prestige Meet and Greet
Very good service. Prompt pick up and drop off. Friendly drivers. No problems at all.
April 25, 2017
Quick efficient service. We were told and it was stated on the paperwork, there was a £3 fee to exit the car park. This was in fact £5 and we were not informed of this change.
April 11, 2017
I have used various meet and greets and this was the best experience, so streamlined, no waiting around, clear instructions on calling them as to drop off and pick up. Will be using them from now on.
April 4, 2017
Very good indeed...
Would definitely use again. It's just a shame that they are not at other airports with their pricing and service.
Tks John Catton
March 31, 2017
both meeting and picking up were quick and efficient. Staff cheerful and informative
March 29, 2017
What a waste of money ??
I chose the meet & greet option for a cost of £45 .
The Sat Nav post code on the email was totally incorrect & took me to the incorrect location at the airport.
When I arrived back on Monday evening at the scheduled time there was no one to meet me in the arrival hall as promised, I then went to the area in the orange car park where I had dropped my car on Friday morning but so sign of my car there either, I phoned the mobile no on the email from Park & Go email & was advised that my car would be there in 10 mins , after 20 mins there was still no sign of the car so I phoned again to be advised that my car was in the orange car park waiting for me , I eventually found it in a total different area to where I had dropped it on Friday morning.
The guy gave me the keys & the ticket to exit car park , I went to the ticket machine with 3 pounds coins as adviced on the email from Park & Go to discover that the cost was now £ 4.50 .
I went back to my car to get the additional money & then the machine wouldn't accept it , I called the help button & was advised to try a different ticked machine or my debit card , I tried this but again no joy , please note that there was a lady at the same ticket machines who was also struggling to make a payment!!
I hit the call button again & this time was advised to go to the exit barrier & press the call button to explain what has happened, this was another wait of at least 5mins before I made the payment with my debit card and eventually escaped the car park , I have to admit that by this time I was quite stressed with a severe headache.
So what a nightmare over all , next time it will be Stanstead express & I will definitely be advising all my frequent traveler friend never to use this so called "Meet & Greet " option from Park & Go at Stanstead airport.
March 28, 2017
Disappointed. Service was prompt but when my car was returned my personal effects had been rifles through, there was some kind of pink paint smeared all over the windscreen with no serious effort being made to wash it off and there was a half cup of coffee left in the cup holder without a lid on it. Shoddy, plus they make you pay the exit fee for the car park, never heard of this before, just arrange to meet the customer outside the carpark?! Would not use again
March 27, 2017
Great service both on drop off and collecting the car. We will certainly be using you again. Thank you.
February 27, 2017
My flight was delayed and I was past the agreed meeting hour for the pick-up. It was not an issue at all, the car was delivered 15 minutes later without trouble. Very professional services, I will use them again next time.
February 24, 2017
Sooo easy! Used Meet and Greet several times now, and would not even consider using anyone else.
February 7, 2017
Excellent service from pick up to return. Will definitely use again.
January 23, 2017
What's the point of using Meet and Greet when they damage your car and then refuse to believe you. They scrapped my driver side door - immediately obvious when reclaiming the vehicle. No trouble says the man in the high vis jacket we'll take some photo's and Customer Servuices will be in touch within 3 days. No such luck - after a week I tried to contact them on the Customer Services telephone number. No luck - goes to voicemail, which is full. Finally got an e-mail saying they couldn't accept the claim - I asked for the photo's - no response - I e-mailed in reply (note e-mail Customer Services is an.es address - is this really in Spain?) Left another message, as NOBODY within Stanstead or Manchester Airport Group would acknowledge responsibility for parking, Left my mobile number - but guess what nothing heard. COMPLETE DISGRACE - NO CUSTOMER SERVICE. IF YOU CAN AVOID USING THEM DO SO I WILL.
September 7, 2016
Excellent service. Great staff, very efficient. I would recommend this service and I will certainly use it again when I revisit Stansted airport.
September 6, 2016
Can't fault the service. Well organised, polite, friendly and efficient. Will definitely use this service again.
August 18, 2016
Overall a very good experience. Had to wait for 10 minutes for the driver to arrive when dropping off, even though I rang 20 minutes ahead of schedule. Fantastic on pick up..so very good experience in general.
September 22, 2015
When phoning to say 20 minutes away man on end of phone had no details of our booking. Despite reassuring the man we had paid online he responded "I could really do without this" and had a rude manner.
Despite this, car was collected and returned with ease and no marks.
On return "old instructions on the paperwork" meant we were waiting in the wrong area.
All in all terrible customer service but did the job.
September 14, 2015
Although the personnel involved are thoroughly nice guys, upon our return the number we were required to call was a T-Mobile answer phone that was unable to take messages so we couldn't let them know we were back and needed our vehicle. Had to call the main office in York as the only contact number that I luckily had on me and this got sorted out. The reason provided was that the mobile was probably unable to pick up a signal at that time. Not really a meet and greet triumph.
September 2, 2015
Booked meet and greet for 04:00 for a 06:05 flight from Stanstead. The instructions stated phone 20 minutes before arrival, we were early about 04:20 when I first phoned, call went to voicemail, phoned again at 10 minute intervals calls continued to go to voicemail. By 03:50 began to panic and head for the long stay car park tried to call one last time at 03:55 finally got answer to be told bluntly that the office doesn't open till 4 thats why my calls hadn't been answered it says this on the website! I did not see this when I booked and not sure that it does and why let you book for 04:00? On a plus the car was returned promptly with only 18 miles on the clock.
August 31, 2015
Friendly, professional, punctual.
Very satisfied, would use again.
August 16, 2015
V good. Would get 5* rating if the drop off point right onfront of departures at C terminal point was clearly stated on website and accompanying video!
As is, we went to the wrong place - the short term carpark - avoid that at all costs - but found them in the end.
May 30, 2015
They picked up the car with minimum fuss and met us within 5 mins of us coming out of the airport.
One thing I was unhappy with was it seemed that they parked the car under a tree and it was covered in bird shit when we got back but the guy said he'd give us a discount on our next trip so all's well.
May 29, 2015