"I was returning to my car last night 050818 at 19:30 approx. to the midterm by the overcrowded shuttle bus. I’d parked in zone M1 last Monday as directed the signs. When I asked the bus driver if he could drop me and my family (2yrd old) there he refused. Then started to rant at me that I shouldn’t have parked there and he doesn’t cover these areas.
So we had to get off the bus in a different zone and walk till we reached our parking space with all the bags, pram etc...
I’m very unhappy at the way this man spoke to me as we were clearly in the right, as we had followed the signs. And what authority does he have refusing to drop me off at the zone.????
Clearly you have not offered the full shuttle service and would like to know what airport parking will do about this ???"
"excellent service, bus was there ready when I returned so no hanging about."July 17, 2018
"It was entirely trouble free and as expected!"July 17, 2018
"Absolutely no complaints about the Purple Parking service.
My experience was entirely positive and I shall definitely use this service again.
The parking is somewhat over-priced but nonetheless competitive with what others charge."
"belated review for the 28.05.18. Getting to the car park fine and exiting no worries. I arrived at the airport just after the lightening strike. No updates from the airport regarding additional people at airport. Real issue is the numbers of buses for the amount of people requiring a bus. Ended up missing the flight as waited for a bus we could get on for 45 minutes (several drove past full) and now being told that this is not the responsibility of the Airport. Could not advise anyone to use the service with confidence and poor response to any service issues encountered."June 15, 2018
"We used the pre-pay service online and paid in full for car parking. When exiting the car park, we had to pay £165 as the ticket wasn't recognised by the machine. There was no intercom button where we could speak to anyone - there was no help at all! With other vehicles queuing up behind us, this was a very stressful situation. Would definitely not use the car parking facilities for Stanstead (pre-paying) again!"June 13, 2018
"The open zones were quite full and the parking control weren’t to quick to open other zones"June 12, 2018
"All process was perfect. I was able to park in a minute from arrival and bus came in less than 10 minutes. Also, upon return the bus came in a few minutes and left us very close to our parking slot. Also, the plate recognition was automatic both at arrival and departure and I do not have to present any receipt / ticket. Definitely recommended"May 31, 2018
"Our plane was delayed by twenty four hours, it we contacted the assistance staff at the e it gate and everything went very smooth,y indeed.
Buses too and from parking area were excellent too.
Will use Purple Parking again."
"SA 08 - this woman was soooo lovely and funny and warm and friendly. Clear instructions with safe driving."May 21, 2018
"Car park barrier wouldn’t go up as said we owed £280.00 which you don’t need after a holiday and was in good time. Not clear on button for help so walked around car park no advice but did get help in end and was ok at barrier"May 10, 2018
"Since it’s an automated way to collect parking fees, there’s not much to go wrong. Is this supplier, better than any other? I doubt it, but I was impressed with the Airport Parking Shop website which saved me £20 on the supplier’s own website... which, by comparing parking providers, is the only way you can get sensibly good value. The parking provider is actually the same automated process as all the others. It does what it says on the tin. The comparison website in contrast, is worth its weight in gold."May 2, 2018
"Took 25 minutes to get out of car park as pre paid parking not working. The area is so badly lit you cannot see the phone button on the machine. Total shambles."April 24, 2018
"Awful experience on a Sunday evening. Waited 30 mins in freezing cold for the every 10 min bus. Crowds of passengers didn't all fit on. There was no apology or explanation from the driver. There only appeared to be one bus in service. Will not use this car park in future or recommend it."March 19, 2018
"Got outside of the arrivals lounge at Stansted, and it was 25 minutes until the mid stay car park left. You advertise a frequency of 10 minutes between buses, this is clearly incorrect. it was around 7:30 PM in the evening, and the airport was quite busy. Then we were the last drop off bus stop in the car park, so we added an extra 15 minutes to our journey. Used to be so much better. Is it now profit over service?"January 31, 2018
"Parked at 7.15am no bus until 7.50 am. If I was in a hurry, I don’t think I would be choosing this service again. This happened to me once before but I decided to try again"December 21, 2017
"The sign is confusing, there is small sign while entering but i am sure you wont be able to read all while there are cars behind you, however u wont find no sign inside car park how much and how you should be paying;thats there just to rip off thats, you will get charge extra amount u been expecting, staff are rude as hell, will suggest avoid using mid stay..."December 17, 2017
"We arrived at 4:30am and all zones had a closed sign except one which was full.
We waited over 20 minutes for a bus , and when finally using the help point was informed the buses were only running from one zone which wasn't even the open one.
In the end we had to park in a "closed zone" and walk to find a bus. No signs or information available . Extremely confusing and poor service."
"Very easy ,worked well, no problems."October 22, 2017
"Paid pre-parking could not get out of the barrier, no intercom to resolve the problem, unbelievably stressful as 10 cars parked behind and absolutely no help given, even after calling the number on the letter, never ever again."October 21, 2017
"Yet again I pre-pay.
Try and leave having put in my card. The gate does not open. Use the buzzer and it takes about3 minutes for it to be answered. Finally barrier is opened. The system simply does not work properly as this has happened the last three times i have parked at Mid Stay. Other people were doing the same"
"Convenient parking and drop off but directions from M11 south were confusing and I am usually very good at following instructions and directions'"April 5, 2016
"Bus Drivers - Just the best - very helpful and wonderful guys."August 11, 2015
"We had pre-booked our parking online. When we arrived at the entry gate, nothing happened so we pushed the button (perhaps the wrong one) and were issued a ticket. When we returned to our car three days later, and put our ticket into the exit gate, we were asked to pay more than double! We then pressed the help button, were asked for our booking reference and all was well - the barrier lifted. We think that maybe the machine did not recognise our number plate because it is an Alpha Romeo where the number plate is not in the middle. Other than that, all ran smoothly."July 12, 2015
"Everything went smoothly. Very pleased"June 8, 2015
"Service was easy to use. It would have been helpful to know that we could park in any zone. Glad we wrote down the name of the zone, row and bust stop in the back of the ticket! Generally very good, would use again"May 27, 2015
"Automatic Barrier did not recognise car upon arrival / departure, so caused some hassles / delays"December 23, 2014
"Fast shuttle bus, good location, we had problem on the way back, screen shows that we must pay 168 pounds, but the man in the service office solve that problem. It was because our parking was prepaid."November 29, 2014
"Smooth, problem-free booking, payment and parking. Good value for money"November 20, 2014
"The experience was fine. The only thing that let it down was the ANPR did not read the number plate and so we could not go straight out. However the person on the other end of the help button sorted out immediately."November 3, 2014