"Very easy. Very efficient, even though the ticket machine did not accept my card on entry. We would recommend Stansted as a departure airport especially for anybody like us from the East of England."November 12, 2007
"Easy to follow signs, secure and good bus service. Would definately use again. Good value for money compared to some although quite a way from airport."November 12, 2007
"Ludicrous overcrowding of coach on return journey."November 11, 2007
"The car park service was good, short wait for buses, no problems.
Unfortunately the problem I had was that the entry machine would not recognise my credit card and so I had to obtain a ticket from the machine. When I returned and put my ticket into the machine it happly then accepted my card, the result being that I lost the benefits of advance booking and paid £4 extra."
"This was our first time of using your parking service and it was so good we will certainly do it again. My husband says it was 'As smooth as silk'. Many Thanks
Pat & Brian King"
"GOOD ORGANISED, SERVICE AND PRICE."November 10, 2007
"I cancelled the booking, I did not take the trip, because of a death in the family. please check your records, and make sure I am credited with the amount paid to you on my credit card."November 10, 2007
"It was fine, very efficient, but confusing when entering, as we took a ticket, and found out when exiting, it was the wrong way to go about it, luckily we had our proof of on-line parking with us. But in our rush we forgot to pick up the instructions, as we knew where it was, so only took the top copy with us as proof of payment with the reference number on it. On the whole, excellent value for money, and recommended."November 10, 2007
"Fine experience. There was a bus at stop 8 by time we found a parking place, which was rather slow. Lot E was very full indeed, and we had to go to a quite back row (11).
Driver helped with heavy luggage.
Returning to STN, there was a bus ready, and he went quite soon to the parking lot after we and one other person got on. He also helped with the luggage.
Pre-booking was easy.
Airport parking is pricey, about twice what I pay per day in the U.S. for long-term, quite remote parking."
"Excellent service and good price too!"November 9, 2007
"Easy to find.
Easy to enter and instructions clear
Bus service to and from car park very good
On leaving car park my credit card wouldn't operate the exit barrier. The person at the ticket barrier sorted it out and I was able to leave. Delayed no more than 2 minutes.
My credit card has been debited by the correct amount.
Having entered my credit card approx three times I was worried that the amount would have been debited more than once."
"Very good, only draw back was the machine issuing the tickets did not recognise my card even though i pre booked, i therfore had to drive through the manned station upon exit and prove my pre purchase."November 8, 2007
"Excellent!"November 8, 2007
"Easy to find, easy to access only minor grip is that at night time its difficult to see zone signs, how about some brighter signs?"November 8, 2007
"Problem free. Only slight hesitation was on the return trip from Stansted where we had expected to see Pink Elephant listed on the bus stops (instead of Blue). Worth mentioning perhaps."November 8, 2007
"The airport parking was easy and will use it again..."November 8, 2007
"Absolutely brilliant - everything went extremely smoothly - cant fault the service at all. Thank you."November 8, 2007
"Access from M11 was easy and well sign posted.
The coach was comfortable and driven at speed which didn't throw people around (unlike Heathrow).
Checkout was simple."
"Regular bus service and easy to use"November 7, 2007
"BOOKING ONLINE WAS VERY EASY TO DO. THE DIRECTIONS TO THE CAR PARK WERE VERY CLEAR TOO. ONCE WE ARRIVED AT THE CAR PARK PLENTY OF COACHES WERE THERE SO THEIR WAS NO NEED TO WAIT. THE DRIVER WAS FRIENDLY AND A SMOOTH DRIVE. ON COLLECTION IT WAS CLEARLY SIGNED AS TO WHERE WE WOULD BE PICKED UP. I WOULD HIGHLY RECOMEND STANSTED PINK ELEPHANT CAR PARK TO ANYONE. THANK YOU FOR YOUR SERVICE AND TO THE STAFF"November 7, 2007
"1. The shuttle bus was overcrowded people were trying to push their way on to the bus even though there was no room left
2. We were parked in car park E and were the last ones to be dropped off - I think the blue bus serves E to Q so we expected to be first off !!
3. The driver had problems closing the rear door which held us up, but he did apologise"
"Generally ok, however there were issues with my booking on arrival. The booking confirmation requested me to enter the credit card used to book the parking instead of taking a ticket, however when I did this, my booking could not be found in the system. I had to wait for an operator to answer my query via the intercom system which delayed me by approx. 10 minutes as many people arriving at the same time had the same issue and only 1 person was available to assist. I was told to simply take a ticket and show my hard copy booking on exit and the cashier would handle.
The actual parking itself and transfer to the airport terminal was fine, no problems experienced, however the pre-booking system did not run smoothly and added an extra delay to my journey which was frustrating."
"Process for booking was fine. Curtesy buses regular and good journey. Parking directions were clear. Whole process very satisfactory."November 7, 2007
"Excellent, clear advice given on arrival - good that alternative means of entry are given if you don't have the correct credit card on you!
Easy to find courtesy bus on return - may be advisiable to point out to some passengers to note which park and row they are in - some passengers had a problem with this.
I was very kindly given a glass of water before setting off on my return journey.
Very good service and I shall definitely use Pink elephant again in February."
"Bus immediately available at 5am. On return go on wrong bus as did not notice destination board. Driver very friendly and took us to right place"November 7, 2007
"On arrival the system was perfect, the bus picked us up almost instantly and we were at the airport in no time - excellent. On our return it was quite the opposite, we seemingly waited forever in a queue for a bus in the cold, even the staff remarked that they had never seen a queue that long!!! From walking out of the airport to arriving at my car I expected to be much less than 45 minutes. A little disappointed."November 6, 2007
"On my return to Stanstead, having left the terminal and saw the "Long Term" parking bus we boarded. At the parking area, I was surprised that the driver was miffed that we had got on the 'red zone' bus, and that he had to drive around to the blue zone. We never saw anything indicating we were on the wrong bus (as were another couple), and what did it matter? The bus was almost empty anyway!"November 6, 2007
"Car park was easy to find and the bus service excellent. Only snag was that the entry barrier didn't accept the credit card I had booked with. I took a ticket at the barrier instead and went through one of the manned exit booths and the operator there sorted it out easily and smoothly.
I would definitely use the car park again but those who book online should be advised what to do if their credit card is not recognised at the car park for some reason. It would save some worry."
"There really isn't much choice if you want to park long-stay at Stansted, and Pink Elephant is much cheaper than its rivals. However, not for the first time that budget approach showed through in the early hours of November 6th. Considering the number of flights arriving at around midnight on November 5th the gap between services was much too long and customers were expected to cram themselves into overcrowded buses. It's time there was some real long-stay competition at Stansted, and that might prompt Pink Elephant to realise it's about people, not just the number of vehicles parked."November 6, 2007
"Prices still need to be competative. Needs to be clearer that that busses go red and blue zones as well as A,B c etc as you looking for long stay car park bus, when exiting the terminal. clearer requests from driver for each bus stop"November 6, 2007