"The website was clear and easy to follow. The diredctions to the car park were straight forward. However, we arrived in the early hours in the morning and the signs could be better. Perhaps a big logo sited at the roundaout might be an improvement.
Apart form that the buses were regular to and from the car park and airport terminal.
I would advise either to have barriers at the airport to avoid the obvious clamour and crush to leave the airport. Also, a representative should be at the terminal making sure there is no overcrowding particular at peak times.
I found that the jounrney back to the car park was a bit dangerous as on that occasion the bus was dangerously overcrowded.
Apart from that the overall service and pricing is about right.
"Very easy to book, instructions of how to find the car park, and how to deal with the ticket machine, equally easy. Speedy bus service, would use again"April 16, 2007
"Easy to find, Parked . got bus there and back, went home. No drama no fuss. Easy really"April 14, 2007
"Very smooth operation."April 12, 2007
"The car park was fine- easy to find & close to the airport- checking in using the details on line was easy, as was leaving the car park. Both on our outward & return journey there was a bus waiting, so it was a quick & efficient transfer."April 12, 2007
"The only comment is that the wait for the transfer bus was very long and the bus was very full. Both there and back."April 12, 2007
"No problems, would definitely use it again."April 11, 2007
"Good car park. Easy system, easy to find and no problem with the buses even though there were over 100 people waiting for the bus for the return journey. After a short wait (5mins) another bus came and the queue had gone. Would definitely book again."April 11, 2007
"simple easy access drive in park up and jump on bus, waiting time on bus back to carpark seemed a bit lengthy then a repeat proccess to leave, i will certainly use carpark again."April 11, 2007
"Generally a good experiance, but
A) The machine did not regonise my debit card so i had to take a normal ticket anyway
B) The bus drivers don't call out the bus stops clearly enough."
"We were very impressed with the Pink Elephant Long Stay Car Park. The price was very reasonable and the bus journey very efficient.
We will definitely use this facility again."
"Excellent service. Prompt and efficient, thank you!"April 11, 2007
"Car Park was very conveniently located. Booking early gave me a great discount. Overall a good experience. We will be back..."April 11, 2007
"overall really good but exit needs to be better signposted for prebook..."April 11, 2007
"A good service with a fast pickup from the parking area to the terminal. The return journey was slower - it took just under 30 minutes from getting to the pickup point to getting to the car. The special price for this stay was extremely good and more than compensated for the delay on return. Stansted has previously been a high cost airport for parking and I only hope that this more competitive pricing continues."April 11, 2007
"great! entry and exit was simple, we paid in advance and the carpark is well signposted. bus collection from the car park and the terminal was simple and efficient."April 11, 2007
"Good service - my only criticism is the internal layout of buses travelling to and from the airport - we found (wife and three small children) that it was difficult to place our bags (1 per person) onto the bagagge racks as they were blocked by passengers standing by their bags - this made the bus seem crowded when in fact it is not.
Otherwise good service"
"Generally good - the buses were not too crowded and entry and exit procedures were easy. The wait for the bus on return was a little longer than I would have liked but acceptable."April 11, 2007
"My boyfriend pressed the button on the barrier by accident even though I'd reserved by credit card beforehand. I thought it was going to be a nightmare to sort out but it was really easy and the lady in the box was very friendly. The only reason I haven't given a five score is the distance from the airport."April 10, 2007
"Booked on-line and gained entry to car-park using credit card. Bus transfer to terminal took about 25 mins including wait. No problems experienced."April 10, 2007
"Good. Easy to get to, regular buses, short trip to terminal. Painful process made as easy as it can be without being within walking distance of the terminal."April 10, 2007
"Parking and shuttle bus were all fine and timed nicely! But our credit card did not work in the machine when we arrived so had to call for help and they told us to take another ticket and to sort out after trip.Same happened with our friends. Sorted out after trip and was ok but just annoying to have to do, afterall it shoudl have worked."April 10, 2007
"Good easy to use, quick transfer to and from airport. Would use again and recommend to others."April 10, 2007
"Great, easy to use an quick transfer.
Would use again."
"This was the first time using Pink Elephant flying from Stansted. On entering and exiting the staff were available to help. On arrival and departure the waiting time on boarding a bus was much less than I had anticipated, and also the time between the arrival and departure of buses. I would have no hesitation in using the service again."April 10, 2007
"The long stay car park at Stansted Airport operated by Pink Elephant is both convenient and good value for money. I'd definitely use them again."April 10, 2007
"The zonal marking is very poor in that whole rows have the same number (as opposed to heathrow business parking where rows are split into zones) .
Since the dropping off bus stop was differently located to the departure bus stop (thus throwing out our bearings) we spent 10 minutes looking for the car at the "wrong end" of the very long rows.
However, I particularly liked how they guided you to parking areas on entrance to the car park which made parking very easy."
"I can't compare it to any other parking option, but I've used this one three times now and I think it's ideal. Never waited to long on the bus yet, always enough space, clear instructions. For me only one minor remark: I drive a left hand drive and it would be great if there were facilities for that at the entrance and exit."April 10, 2007
"Well unfortunately when we arrived back to the airport I could not find my parking ticket and then spent half-an-hour going through my suitcases trying to find it whilst waiting for an answer from one of your staff on my telephoned request on what I was to do.
NO reply so I drove to the barrier and spoke to the person there and showed him my confirmation e-mail and he filled in a lost ticket form and away I went.
3 HOURS later I get a phone call from your offices about my problem.
I am now sat in my house and I feel YOU must design a better and INSTANT customer service/query hotline to answer customer's questions.
Imagine if I had still been waiting for that phone call, in that car park, all that time."
"Very good service at a very good price. The transport from the carpark to the airport on Good Friday was particularly slick"April 9, 2007