"The booking was fine and I was happy with the overall service apart from the exit.
Yesterday as we were leaving - due to my credit card being replaced - we found we had to go to the Manual kiosk. The female attendant was caustic as I had not got my reference number. The gentleman who seemed new to the job and who found me on their system and processed the payment was very polite and made up for her."
"This airport parking worked exactly as described on the web-site. The bus connection was efficient and booking in advance on-line definately saved us quite a lot of money."August 15, 2007
"Very efficient and helpful driver as we had forgotten to write down the area letter"August 14, 2007
"Access instructions-excellent and easy to follow. Using access code obtained with our booking (via credit card) we entered the park and were isssued a card.
On arriving at the car park, there were clear signs indicating where to park. Well-lit and seemingly secure establishment.
We waited approx 5 mins for a bus to take us to the terminal/ Transit time approx 10 mins.
Short walk from drop-off to check-in.
Return journey, pick-up immediately outside the terminal. Wait time approx 15 mins. Overall a good and reliable service. We would use it again."
"Upon entry to the carpark, the site immediately appeared organised, clean and well groomed. Navigation to the next available parking zone was greatly simplified due to efficient layout and well posted directional signs. Transfer buses were well scheduled, comfortable & suitably configured to cater for the number of passenger & of course their luggage (& once again very clean). The driver was curtious providing clear & concise information (he was even quite happy to aid the disembarkation of a family with a young child in a wheelchair).
Overall, I was pleasently surprised and look forward to using the facility again.
"Very good service."August 14, 2007
"Easy transaction, bus to terminal very prompt. Parking clearly signed.
Return to terminal - long wait for bus (1.10am) - after queuing for 1hr 15min to get through 'Borders & Immigration' I did not appreciate a 25min wait for the bus. The bus was packed with passengers!
However, driver v. courteous & helpful. No probs getting away from car park.
With this problem with Immigration, and enforced delays, can I suggest you put on extra buses - this will help travellers already frustrated by long delays"
"The bus drivers are mainly very friendly, which I always find extremly pleasant!!!
I didn't have to wait for the bus when going to the airport and just a little bit when coming home. So everything was good."
"EASY TO FIND.
EASY TO CATCH THE SHUTTLE .
ONLY WAITED 5 MINS FOR THE BUS"
"I liked the car park as the spaces were plenty wide enough for me to open the doors and remove our suitcases etc without touching the car next to ours. We did not have to wait very long for the transfer to the airport either.
However, on the way back (12.45am), it seemed to take longer to reach our section of the car park (K) and the bus was very full."
"The Pink Elephant car park was easy to find from their supplied directions. We prepaid on the internet the day before and were very impressed by the low price. On arrival, we just had to insert our credit card into the machine on entry and received a ticket to let us out afterwards.
The car park is clearly divided into sections, each with a colour and number. On entry you are told which section to park in.
Each section has it's own bus stop and, despite the fact it was 4am, we didn't even have to wait for a bus to the terminal as they were so frequent. The journey only took ten minutes and was hassle free.
On our return from holiday, it was easy to find the correctly coloured bus stop outside 'Arrivals', which corresponded to the parking section we were in. The bus driver even announced each section as he dropped people off through the car park, but everywhere was well sign posted anyway.
We will definitely use this service again when we fly from Stanstead as it was so easy and cheap. Our tip is to write the number of the row you park in on your exit ticket, so when you get of the bus you remember where your car is!"
"I booked on the internet. I was impressed when i emailed you customer services to change my arrival, departure times. They responded very quickly with the change of times confirmation. This was the first unmanned park i had used and was very impressed with the saystem. Parking bay sizes were adequate ( as i have a four by four).The coach trip both ways was simple. Both drivers were curtious."August 13, 2007
"Clear concise instructions parking no problem, buses frequent, and would recommend to anyone parking at Stansted."August 13, 2007
"good car park nice and easy."August 13, 2007
"Easy to find on arrival and parking spaces were abundent. Quick and easy connection buses to the airport. On the return journey, the bus from the airport to the car park took along time to arrive and were overcrowded.
Signs for exiting the carpark were ambigious so I had to queue unnecesarily just to exit. Overall not bad but it was a quite a distance from the airport which is the last thing you need after a long flight. Driver was helpful and took his time to let people on and off."
"Great, very easy, will use again for sure, thanks"August 13, 2007
"Upon arrival, found that database had crashed and so entry procedure could not work. However, member of staff at the barrier was very helpful, advising us to present our booking slip upon exit.
Upon return, transfer bus was too full - no space for luggage. Painful, awkward journey.
Car park sign posting of location of exits was poorer than some car parks."
"We have used Pink Elephant Parking at Stansted on several occasions and always found it 'does what it says on the tin'. No complaints at all."August 13, 2007
"Excewllent - all went smoothly with no hitches at all. The process was simple and straight forward. And the price was great too."August 13, 2007
"Very good thanks, bus arrived almost immediately, though was rather hot!"August 13, 2007
"Good service and price. Mostly automated experience at the entrance, simple to deal with. Bus drivers are courteous. Car park is a significant distance from the airport so arrive in sufficient time. My only negative comment is that you have to be very vigilant upon leaving the site to find your way back to the motorway. I don't think it's well marked--I tried to do it at night for the first time and must have missed a crucial turning, because I floundered for some time before I found my way."August 13, 2007
"This was the first time we had used Pink Elephant and it couldn't have been more straight forward and easy -I wouldn't think twice about using it again in the future."August 12, 2007
"no problems, drove straight to given zone, parked then straight onto waiting bus. would use again and would recommend."August 12, 2007
"Because we pre-booked, entering the car park using debit card was very easy and directions to the 'open zones' were easy to follow.
However, on return, the bus driver announced zone Z so we got off, only to realise that the part of zone Z we wanted (Z8) was some distance away and we had to walk quite a way with all of our bags to get there. We were quite unhappy about this, and drop-off points should be made clearer BEFORE passengers get off the bus.
Booking was easy and the correspondence provided was easy to follow and useful.
Leaving the car park was also very easy and convenient."
"Trouble-free, enormous car park, smooth and frequent transfer bus. The only downer is that the parking a good few minutes drive from the terminal and although the bus is smooth and modern, often large numbers of people standing and you get thrown about a bit.
Pre-booked parking led to quick get-away - simply slot ticket into exit machine and away you go."
"Instructions said don't take a ticket, put the credit/debit card in you used to book. This didn't work, had to take a ticket anyway, and sort it out on departure. Fortunately, we'ed taken the paperwork so it was OK. Not sure how we would've sorted it out without it.
Shuttle bus to airport crowded, but OK
Shuttle bus from airport dangerously crowded. No one to tell the idiots behind us what "full" means.
Many passengers standing, and driver apparently practicing for Le Mans or Grand Prix. People with children struggling to stay upright.
Fortunately, no one hurt."
"Excellent. Efficient, smooth, buses waiting to board at both ends, friendly drivers (makes so much difference), good value."August 12, 2007
"great service; easy booking, regular shuttles. Only problem was on our arrival at the car park, the designated parking zone was full but no other zones were open so cars had to bypass the 'zone closed' signs."August 12, 2007
"Excellent experience all round for us. Bus journey form parking to airport is a little long (15 mins) - so factor it into timings!"August 11, 2007
"We used Pink Elephant parking on our recent holiday to Italy, flying from Stansted airport. This car park was by far the cheapest out of several others we considered. It was easy to book and to use. The shuttle bus was clean and ran on time. The driver on our return was especially helpful, calling out each stop and waiting patiently wile people unloaded their bags. I would definitely reommend and use again."August 11, 2007