"Quick and easy to use website - easy to find and access - bus service was quick and efficient. Some confusion on return to locate bus stop, otherwise a very quick and efficient service."September 1, 2007
"We prebooked from 24-28 August at a cost of £40. When we arrived we were met by a person and showed them the confirmation paper. He guided us to a particular lane and we pressed the button for a ticket before we went through the barrier. Our mistake!
Parking was fine, and we were not too far from a bus stop, although in some of the Heathrow car parks I think there are more bus stops. We had about a 15 minute wait at the airport on our return for a bus.
When we left the car park we went in one of the left lanes which indicated pre-paid, and presented the ticket which we got when we arrived, followed by my credit card. The amount which then displayed was £40.50.
I then realised that I had probably paid twice, so we returned to the airport and I spoke to a man in the customer service area. He said that this happened all the time, but instead of giving me a refund for the £40.50 there and then which would have sorted it, he gave me a number to phone.
I phoned, and as it was after 5.00pm left my details. Someone phoned me back the next morning and has promised to refund the additional payment though it will take 7-10 working days.
So, all in all, not very satisfactory. Can I suggest that there are separate lanes for people who have pre-paid which are very clearly marked, so that they just put in their credit card (rather like at the cinema) and the system will recognise that they have prepaid."
"My experience with the pink elephant car park was great, the transfers to and from the airport were on time and fast, the zones and numbers were easily layed out and easy to understand, therefore easy to find the car after a long journey, would recommend this car park to anyone travelling from Stansted Airport."August 31, 2007
"Directions to the designated parking area were clear and easy to follow.I obtained a parking space with ease and only waited five minutes for the connecting bus to the airport."August 31, 2007
"Arrival was fine and tha car park easy to find. A bus was at the stop when we arrived and we made it to the Terminal in good time.
However the return journey was not so good - our flight came in at about 00.15 and we got to the bus stop at around 1am as a bus was just leaving, We then had to wait over 45 mins for another bus - we were very tired, it was very late and there were familes with young chil,dren also waiting. I felt at that time that I would never book with this company again becasue it did not meet its guaranteed collection times ie ervy 15 - 20 mins!!"
"The day I arrived to the parking was a nigtmare they sent me to the last part of the parking. At the beginning Iwent into a zone where it was already closed because I saw free spaces without realising buses didn't stop by these areas, what made me waiste 15minutes.. I was standing by the bus stop few minutes when one of the vigilantes of the parking saw me and kindly told me I had to follow the bus to the Red Zone 8 and park on the zone that it was opened, where I found space after few minutes, it was very busy.The return was easy and comfortable. Overall I am not dissappointed with the services and I will carry on using the parking. Thanks!"August 31, 2007
"very helpful and quick. Wouild recommend to anyone"August 31, 2007
"Very efficient. Large and frequent buses, plenty of parking spaces. Courteous and efficient drivers. Will use you again"August 31, 2007
"It took an hour to get from the airport and on the road. That seems to be too long off a time. You should work on that.
"I was absolutely delighted with the service I had in one particular area. I lost my wallet at Stansted on my outward journey. It turns out that I had dropped it on the bus from Long Stay to the terminus.
I reported the wallet stolen or lost to Stansted police and stopped all my cards etc in the wallet.
On my return the police told me it had been found on the bus and that it was in the carpark office (Actually the police had picked it up and taken it to Enterprise House). However, when I did eventually get it, everything was completely untouched inside it with £50 of cash and all my cards. I was very impressed by the honesty of the driver of the bus. I was also impressed by the very helpful manner of the staff in the carpark office, who whilst not actually having the wallet there, did all they could to help me."
"The service and the staff were very good, I will certainly use this car parking again"August 31, 2007
"The cost for a week was cheaper than a cab to Stansted and back from London. Buses were waiting when I arrived so no delays there. A little longer wait on the way back as there seemed to be more buses going to blue and red than yellow. In the end our bus went round the blue section anyway! Only added a few minutes so nothing major there.
All in all a very good service."
"I would just like to say how easy and convenient it was to book our parking with BCP. it took me about 5 minutes to find and book my parking space at Stansted Airport via the internet.The Parking site was easy to find and the process of enter / exit to site very quick. I would just like to thank all the helpful staff and BCP for good service."August 31, 2007
"Good overall, but had to wait a long time for the bus to return to the car park (approx 20 mins). Might consider using the valet parking option next time, but would we still have to wait for the car to be brought to us?"August 31, 2007
"Stansted Pink Elephant was easy to find, the staff at the gate was friendly and helpful. We were very pleased with the short walk to the bus stop and the speed of service to the door of the airport, it helped to make the trip a very good experience."August 30, 2007
"It was very accessable. The price was okay as the bus service was free. Some people had difficulties as it was not clear whether the bus on the return journey is going to stop at all stops or only at certain. Also, it was not very clear for some passengers whether or not to press the bell as the bus driver seemed to stop at each stop. However, at one stop he didn't stop so passengers had to walk. Overall, good service with some room for improvement."August 30, 2007
"The parking experience was good. Buses picked up on the way to and from the airport without much waiting."August 30, 2007
"excellent"August 30, 2007
"The parking was fine. Payment procedures and exit were smooth.
The service from the terminal on arrival was very poor indeed. I had to wait possibly 25 minutes or more for a bus. I was thirsty, and there was no sign that said next bus due here around xx.xx hrs. (the sort you get on the underground or at standard bus stops), so that I was not able to go and have a drink.This could be easily addressed, and should be."
"Very good, easy to book on-line. Car park quite a long way from the Terminal but buses seem frequent, although on return, there was a huge queue at the Terminal and we had to wait for the third bus before we could get back to our car."August 30, 2007
"Everything about the parking itself was exactly as advertised. Very easy to book and get in and out. I was half an hour over the time I said to leave thanks to the effort it took to get out of the airport, so I was very pleased not to have to pay any extra.
The only downside was the massive queue for a bus to return. The bus was packed and it took a lifetime to get to our car with two very small children at midnight (not a pleasant experience).
I assume, though, that this is down to the organisation at the airport and the fact that every car park zone was full and would not hold it against yourselves.
Will certainly use you again."
"I found the place with no problems. I parked up and a bus arrived in a few minutes to take me to the airport. I was dropped out just outside the airport and picked up again in the same place again with only a very short wait.
My only criticsm was the signing inside a section, although finding section "U" was easy finding my car in section U wasnt so easy. Perhaps if the rows were numbered it might make for easier finding of your car."
"The parking experience was ok.
However, we were given misleading information at the barriers. On the itinerary, we were told to not take a ticket but to put in the credit/debit card and then this would have our reference on it. At the barrier we were told to take a ticket.
I had to call from Florence, Italy, to ensure that I would not pay the daily rate or incur any extra charges. Luckily, I received a call back as the office was closed.
Would it be possible to have clear instructions on both the booking and also from the staff on the ground so that this mistake would not be made again? It was very confusing and could have ruined the holiday by thinking that you'd come back to a very large parking bill?"
"Parking was very easy and there was a bus waiting to take us to the airport. When we returned there was a bus outside the terminal and the driver announced the letters and numbers of the stops as we went so we knew when to get off."August 29, 2007
"We have used Stansted Pink Elephant many times and pre-booking saves money. However, when we arrived on 23rd at approximately 14.00 our credit card was not recognised despite having pre-booked the day before. Also having been directed to car parking area R, there were no car parking slots remaining and we had to tour the car park twice before leaving the car on hatched yellow lines.
I have to say that previous visits have been much less trouble. The buses are fairly frequent and manned by helpful drivers. So my rating takes into account both good and bad impressions."
"The parking at Stanstead was excellant. in our case very safe too.
The only difficulties we had, were waiting a bit long for a bus back to car park on our return. However I understand that it was a bank holiday and things may not have been as normal.
The only other comment I can make is, we were looking for a large pink elephant as the entrance and had to do a double take to make sure we were at correct park."
"Ticket machine did not accept the card that I booked with. It appears that my booking was not 'On the system', despite my a/c having been debited for the agreed amount.
This meant that I had to proceed via the manned checkout, rather than the automatic. Other than that, it was fine."
"No problems at all.
Easy access, collection and delivery.
"no problems at all, easy to find, parking in zones was simple and the transport was waiting on the journey and the return. excellent value and service"August 29, 2007
"I found the service very good & felt it made one less thing to worry about when travelling. The bus service to & from the airport terminal was also very reliable. I will recommend Airport Parking Shop to family & friends who travel regularly & I will definitely be using them again hopefully in the near future."August 29, 2007