"After the pandemonium at arrivals at 11.30pm and the fact that the forecourt was closed so we had to pick up Long Stay at Short Stay your service was good with an apologetic and helpful driver. Only negative is distance to long stay on a packed bus."September 3, 2007
"Excellent, I travelled alone with two small children, each of us struggling with rucksacks and related hand luggage (off to Iceland!). The bus driver was excellent, and gave us the time to get on board. He even lowered the bus to assist us. Return was also excellent. Very efficient, kind lady was marshalling us
onto the correct buses at Stansted. She was polite and professional and made the return to the car park straight forward and quick. We queued for only about 15 minutes. Overall a very professional service and one which I will use again."
"I booked parking over the bank holiday weekend. On arrival there was a bit of a queue, so the attendants were busy re-directing people who had not pre-booked. My credit card was not accepted at the barrier, and due to the understandable pressure the staff were under, I agreed to take a ticket and sort it out on my return. Unfortunatley by doing so, I ended up paying twice. I informed the customer services and hopefully will receive a refund. As for the actual bus ride, what can I say. The driver was friendly, helpful and very clear about which stops etc were coming up. We did not wait more than 5 minutes at either end. Well worth the money. I would certainly recommend parking here to anyone."September 3, 2007
"I found the parking arrangements fast and efficient. The fact that I did not have to get out of my car was helpful. (given the weather). I found the pick-up arrangements slightly confusing: There was a sign
saying long stay blue yellow, etc. and I stood below this. Then I noticed a small arrow pointing to the right! When the bus arrived it picked up all those waiting from all three stops, causing a bit of a free-for all. Otherwise it was good, and I was in my car within half an hour of getting off the plane."
"Simple, easy parking with a quick bus to and from the carpark. Would definitely use Pink Elephant parking again"September 3, 2007
"Booked on line - very easy. Had to change registration details after buying new car - one quick easy phone call sorted this. Arrived at car park (well sign posted)and gained easy entry by putting card that I used for on line booking into the ticket machine which then issued me a ticket for later exit.
Only minor gripe is the over filled courtesy buses, although the drivers do deal well with having to fill their buses to their absolute capacity, a few more buses to allow people to sit would be a good idea.
All in all a satisfactory experience and with the reduced costs of on line booking, worth the money."
"I was very satisfied with my journey to the airport, however my return trip was most unsatisfactory, we waited approximately 35 minutes for a bus and when one of the other people in the queue called they were told you were very busy - he had noticed that a couple of buses that should have been for Zone A changed to the mid stay car park."September 3, 2007
"Very good..."September 3, 2007
"This parking is expensive at £8.00 per day and this would put me off using Stansted in the future. The car parks are a fair way from the terminal which adds to journey times. The system of blue/ red/ yellow zones is not clearly explained and the signage outside the terminal ought to be clearer eg "blue zone queue 50 metres to right, yellow zone 100 metres". When we came out there was a massive queue (about 100 people) which we joined before realising it was only for the red zone. Many other people were making the same mistake."September 3, 2007
"Parking was easy. Totally in line with the instructions we were issued with. The bus was immediately available to us on departure and arrival."September 3, 2007
"I booked online a few hours before my need to use the parking facilites and found doing it online very good.
When we arrived at the car park, the machine at the barrier did not recognise my card, so the very helpful attendant gave me a ticket and advised that when we arrived home from our holiday, we should speak to the attendant again to get us out, otherwise we would have to pay again.
On our return we did just that and the attendant found no record of our details on the system.
He let me out anyway.
We didn't have a problem with it, but something went wrong in that our transaction was not recorded on the system.
"Huge parking lot available, so plenty of parking. Frequent busses - I had no wait going to the airport or returning. Takes the bus about 15-20min in each direction from lot Z. Would use them again. Best rate for Stansted."September 3, 2007
"Its all ok, just can never see the signs for the long stay car park bus terminal in arrivals just the short stay bus terminal. And as for the 20-30 minute wait for the bus when all you want is your car and bed..:)"September 2, 2007
"So glad we booked in advance,paking though was no problem."September 2, 2007
"Not very good. Having pre-paid £54.00 by credit card we were stuck in a queue of traffic on arrival at the main entrance by one of your operatives turning cars away because the car park was full. After a 15 minute delay and some forceful complaining we were allowed in to 'find a place if you can'. We did. And then on the way out we had to pay a further £8.20 at the gate with no explanation - and I would like that money refunded please."September 2, 2007
"we were very dissapointed with your service on our return journey we left the terminal building at 030 then sat waiting on the bus for 25mins we left the carpark at 01.45 we had a young child and a journey home of 2 hrs.My family always use pink Elephant as they have a holiday home in Spain and they booked this for us, they were very dissapointed for us.Hopefully this was a 1 off."September 2, 2007
"Excellent directions to car park, easy to enter car park too. No delays in bus to pick us up to take us to terminal. Friendly pick up to take us back to car park on return. Would definately use again when we fly from Stansted. Also this was the cheapest carpark I found. Another bonus."September 2, 2007
"overall ok; we were not aware that the pick ups from air port operate on zone basis, so had to change bus; Bus driver did not want to be helpful when there was a little confusion and one has children and luggage and buggies
In France they help with your luggage etc in those circumstances( not tips given!)"
"Worked very well both dropping off and collecting, less hassle than paying at the terminal and cheaper! I will definatly use the service again."September 2, 2007
"It is the first time we have left our car in a long stay car park and travelled abroad so we do not have any comparisions. However because the Pink Elephant car park was so professional and quick pick up/collection we would definetly try long stay car parking again. Thankyou for making our holiday easier
WELL DONE EVERYONE"
"I do think it would help people looking for the long stay car park and the alphabetical zones if more notices depicting the Pink Elephant were erected especially when coming off the M11 at the first traffic circle. It's called the Pink Elephant Car Park yet hardly any signs call it that except on the buses but by now you don't need to find it."September 1, 2007
"Entrance was quick & easy, straight down to parking and bus was ready so no delay at all in getting to the terminal building.
Return was fine until checking out with card in machine. Boom did not open, had to get out to speak to attendant and then look for booking number which was found and the boom then opened.
This marred otherwise excellent service."
"The sirport parking shop site was quick and easy to use and showed Pink Elephant as the cheapest option for our 5day trip. Pink elephant car park was easy to find and to access and the bus shuttle was efficient and frequent. Overall I was delighted with the whole experience."September 1, 2007
"Cheaper than paying on the day and avoid all the queues at the car park payment machines."September 1, 2007
"Very efficient service and professional staff. Not long to wait for buses in both directions. Only negative comment is that on the way to the airport the bus was very full with standing room only, however, this is to be expected on a Bank Holiday weekend. We had a problem with the machine accepting our card on the way in and were instructed to go to a manned booth when leaving after our holiday, which we did. It struck us that the member of staff who dealt with us was very courteous and pleasant and we came away with a good feeling about Pink Elephant car parks. We will certainly use your service again. Many thanks"September 1, 2007
"The machine did not recognise my credit card, so I had to press the button for a ticket. When I returned, I went to the manned payment booth. The man says it happens frequently because BCP does not always send the data. Nevertheless, he accepted the receipt I had printed out and brought with me and I was able to leave without paying twice. Still it was a pretty annoying experience. Furthermore, I don't think BCP saved me any money - the three-day price is £32 whether I book ahead or not. I couldd be wrong on that, but I don't think so. In summary, using this service was just a waste of my time and a minor inconvenience - there was nothing positive to the experience at all."September 1, 2007
"You should mark Pink Elephant on M11 motorway, not Long Term Parking as this is misleading when looking for Pink Elephant parking. Otherwise good service."September 1, 2007
"Quick and easy to use website - easy to find and access - bus service was quick and efficient. Some confusion on return to locate bus stop, otherwise a very quick and efficient service."September 1, 2007
"We prebooked from 24-28 August at a cost of £40. When we arrived we were met by a person and showed them the confirmation paper. He guided us to a particular lane and we pressed the button for a ticket before we went through the barrier. Our mistake!
Parking was fine, and we were not too far from a bus stop, although in some of the Heathrow car parks I think there are more bus stops. We had about a 15 minute wait at the airport on our return for a bus.
When we left the car park we went in one of the left lanes which indicated pre-paid, and presented the ticket which we got when we arrived, followed by my credit card. The amount which then displayed was £40.50.
I then realised that I had probably paid twice, so we returned to the airport and I spoke to a man in the customer service area. He said that this happened all the time, but instead of giving me a refund for the £40.50 there and then which would have sorted it, he gave me a number to phone.
I phoned, and as it was after 5.00pm left my details. Someone phoned me back the next morning and has promised to refund the additional payment though it will take 7-10 working days.
So, all in all, not very satisfactory. Can I suggest that there are separate lanes for people who have pre-paid which are very clearly marked, so that they just put in their credit card (rather like at the cinema) and the system will recognise that they have prepaid."
"My experience with the pink elephant car park was great, the transfers to and from the airport were on time and fast, the zones and numbers were easily layed out and easy to understand, therefore easy to find the car after a long journey, would recommend this car park to anyone travelling from Stansted Airport."August 31, 2007