Stansted Official Long Stay reviews
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Here are some comments that our customers have made about Stansted Official Long Stay
The car park was clearly signed and easy to find. The bus came promptly both there and back. A smooth process - I'd use again.
February 20, 2017
It was very easy to find once off the M11. On all the major sign posts. Short bus journey to terminal and frequent buses on departure and arrival. TIP, write your area colour and letter on your ticket so you don't forget on your return. Was abit annoyed that the machine did not recognise my number plate correctly so it wasn't a swift exit on return but it was sorted fairly easily.
January 18, 2017
Brilliant price and very easy to use! Gate wouldn't open at the end of the trip using my prepaid ticket - the support line opened the gate manually very quickly considering it was 12am. Buses very reliable and quick to the airport.
December 27, 2016
Reasonably priced and a regular bus service made the experience very acceptable.
November 30, 2016
The price was reasonable, and the process was seamless: booked online, drove in, drove out. No problems whatsoever.
November 22, 2016
Easy to book and change details and confirmation received very promptly for this change. On arrival, the whole process was smooth and effortless with regular buses to take us to the airport and no waiting around. Fantastic, thank you.
October 29, 2016
Easy to find and with the shuttle running every 15min as per the advert
October 12, 2016
Excellent service. Bus arrived prompt to pick us up very early in the morning and one was waiting at the stop when we returned after our holiday. What more can you ask for ?
October 9, 2016
Three problems, the drivers knowledge of English was VERY limited and people where shouting at her to repeat the location we were coming up to
Her driving was erratic with silly top speeds followed by heavy braking, consider how the vehicle was FULLY loaded with people and luggage and the way people wish to sue everyone I can see you having problems with litigation in the future
Now the big one - good system spoilt by some idiot who could not get out the car park for some reason, they were talking to your operative over the 2 way system - it went on for 10 minutes whilst the queue got bigger and bigger - your problem why was ONLY ONE BAY open - the other two bays were bollard off.
After 8 hours travelling I really liked queuing to get out the car park - WHY IS THERE ONLY ONE BAY OPEN
September 22, 2016
The trip to airport was good but on the way back we waited 30 min for transfer and the driver was very rude and unhelpful when we were trying to find our car.
September 19, 2016
A smooth and straight forward parking experience with a friendly cheerful driver to welcome us home at 1am in the morning
August 14, 2016
It wasn't that clear where I needed to go when I got to the airport parking area. But everyone was very helpful and gettign away again was great- very good access.
July 14, 2016
Your site is fine, but I would suggest you make it much clearer that you should not take a ticket from the machine to gain access to the long stay car park. I didn't spot this on the instructions until after I had entered the car park and parked my vehicle. It should not be the last sentence on the relevant part of the instructions but up front as, like me, many people will not read carefully to the end. In the event it did not cause too much of a problem beyond a phone call, and long wait on the phone queue to Manchester to check what to do.
July 9, 2016
To be honest my husband & I found the site more than a little confusing! We drove around desperately looking for directions tried a barrier that failed to recognise our number plate so we assumed we were in the wrong place so far more sign posts showing your company name would be much appreciated! Other than that no problems!
June 24, 2016
Simple to use, inexpensive and easy to find. Must remember where you put the card for leaving the car park. We forgot and had problems at the gate. Overall good .
May 15, 2016
Easily book able and bus was frequent. Cost was cheaper than train tickets so would do again.
May 2, 2016
Great, simple, painless! A breeze arriving in the morning and leaving late at night. Recommended to those wanting to save money buy booking online in advance. One less thing to worry about.
April 25, 2016
We had the worst experience ever, the bus took 45 minutes to get from parking to airport. Driver waited 15 minutes to pick up passengers, then 15 minutes on the next stop, despite the bus being full, and then another 15 minutes drive into the airport. This is despite them telling us that buses run every ten minutes, which is a lie. With the long queues through security, this meant we missed our flight by a minute, costing us an extra £200 to book the next flight. No help from anyone in this airport, it seems they are just doing their jobs for the sake of it, no one is nice and no one gives you the right information. The security people are the worst, just slow and inconsiderate. Will avoid this parking and this airport in the future.
March 11, 2016
Normally use Mid Stay - no issues but thought we would try the Long Stay to see if the saving was worth the extra transfer time etc.
Well it isn't. The transfer times were not in fact the problem but the poor signage was not good - required a lot of guesswork and round the island a few times. The main problem was, however, as reported by others recently the problems on exit. Every car we saw including our own had problems at the barrier with the machine requiring the full daily rack rate of £20 despite the pre-payment evidence etc. Because there were so many with problems the on site operators could not cope and we were waiting ages. Glad it was mid Saturday afternoon and not late at night.
Mid-Stay for me next time - better run and no issues.
January 16, 2016
Bus took forever to get us to our car, as it was combined with jetparks who got dropped off first, despite them being the cheaper option. Then bus driver closed the door on me bruising my arm as I got off. I'm disabled, but he made no allowance for me getting off slower than other passengers. No apology from driver.
After having taken over an hour on the bus, and a long wait at the terminal - don't believe the stated transfer times - the exit system was flawed. As stated in many other reviews, the machine tried to charge us £280, despite having pre-paid. Yes, it was sorted by staff member after pressing help button, but as everyone seemed to be having the same problem, the queue at the exit barriers was long and it took a while to be answered once it was your turn.
This is the last thing you need at the end of your return flight, when all you want to do is go home. Why pay the extra for on-site parking when the service is so bad?
January 11, 2016
Delayed flight back from Malaga 28.12.15 - arrived 20.30pm
Had to wait 20 minutes for bus back to car park - fortunately it was a mild evening otherwise it would have been an unpleasant wait as there is little shelter from the wind outside the terminal building.
At the exit barriers it was chaos ! Drivers taking up to as long as 15 minutes to get through.
Put my ticket in the slot (prepaid).
The screen asked for £ 100.00. Eventually spoke to a young lady who asked me if the machine was asking for money. I told her it was; then had to go through details such as registration number, name address etc followed by a long pause (another 10 minutes) before the barrier opened. My understanding was that they had number plate recognition but this does not appear to be evident at the exit barriers. Many drivers were becoming extremely frustrated and shouting !!
This could all be dealt with in the main terminal building where your ticket is validated before returning to your car. Out-dated poorly thought through process not fit for a modern London Airport.
December 29, 2015
We were queuing for the bus to the long stay for about 15 minutes. My wife and I were at the back of a very long queue, as were were about to board the bus an Asian male pushed past saying he was "staff". I complained that he should wait where upon the drive said he has priority, and for us to go to the rear door as there was space there. I found both the arrogance of this queue jumper, and the abrupt tone and attitude to your driver unacceptable.
I fully understand that this male needed to get on the bus, but his manner, and that of the driver fall short of my expectations.
Why didn't this male wait the 30 seconds for us to get on the bus, or for him to go back to the the rear doors?
October 7, 2015
Easy to find and well singed well lit after darkness,because we had a delay on our return flight we were unable to raise barrier at the
exit but the person on the end of the help button soon had us on our way.
October 5, 2015