"The cost of parking was very reasonable and the complete list of instructions contained on the Booking confirmation were more than ample so that we were able to find our way to the car park without any confusion, obtain our ticket and proceed to the assigned carpark without any difficulty at all. The shuttle bus just happened to be waiting and before we knew it we were being dropped off outside the terminal in plenty of time for our check in. A really excellent service. The return service was only marginally slower due to the time of the day and it being a weekend. Still an excellent service. Well done."September 17, 2007
"You ALWAYS have to wait a LONG time for a bus. I have used the long term parking at Stansted three times now and there has always been a wait of in excess of 20mins for a bus from the car park, and 30mins for a bus from the airport back to the car. This is obviously incredibly frustrating when you are trying to get home and it takes over an hour between leaving the airport and reaching your car. I will not be using it again if I can help it."September 17, 2007
"Parking was fine..but the queues for the buses and frequency of the buses was a nitemare"September 17, 2007
"Overall good and the 'system' worked well to enable us to enter the parking zone. The approach directions are inaccurate regarding the number of roundabouts but the key direction of 'turn left after the Hilton Hotel' was useful and accurate.
On return we seemed to wait quite a long time outside the terminal for a bus to appear, but overall the experience was good with no hidden costs."
"Good experience. Car park is only a short ride to check-in and pick-up was quick and easy"September 17, 2007
"i thought the set up the price and the efficient service were great. we only waited a couple of minutes for a bus both ways, and the whole experience was almost enjoyable."September 17, 2007
"Its the first time ive used pink elephant and found it easy to find, easy to use and easy to get out of. well worth the money for the peace of mind"September 17, 2007
"very convenient, the bus arrived at the same time as us, almost like a meet and greet, took us straight to the airport, and like wise on our return a bus was awaiting us as we came out of the arrivals. Would definatly use this serveice again, together with Airport Parking shop as I found it very convienient to use a one stop search. thankyou"September 17, 2007
"Hi! I entered the car park on the 9/9/2007 followed the signs for `open zone` K no spaces were available I approached one of the attendents to enquire about an alternative but was instead greeted by an aloof individual who implied harder to look. After rapproaching him about his tone he left and I managed to park in `zone h`.I didn`t take his name as being in a holiday mode I decided to put it down to an off day.
I returned on 16/9/2007 at 17.00hrs cleared customs etc by 17.30hrs then waited for 30mins along with scores of other Pax .My bus was the 3rd arrival which still left an accumalation of at least another bus full waiting. We were all crammed in which led to delays in loading and offloading suffice to say that I did not clear the car park till 18.30hrs .
I did observe on entering the car park at least 6 smaller buses parked perfectly by your kiosks.
While I accept that you do state that transfers can take up to 45mins I am sure you will agree that 1 hour to cover 4 or 5 miles is madness compared with my 2 hours from mainlnd SPAIN.
Not to mention the poor people still left behind at the bus stops."
"Courtesy bus when travelling to the airport was good. Pick-up at the airport on return to the car-park was ok; could do with better definition of the waiting area/queing point (having queueded for 10 minutes quite a few people who couldn't be asked to queue just jumped in at the front...with a 6 month old who was gettign fractious after a long journey in arms, that sort of thing just pisses us off!). Otherwise, the drop off was fine."September 17, 2007
"Long wait on return to catch the bus - over 20 mins .
Bus crowded due to this.
Also journey time long due to all the passenger stops .
Expensive for level of service."
"Was an excellent service. Buses were quick and readily available. very impressive."September 17, 2007
"Nothing to complain about with this car park. The price seemed reasonable and shuttle busses fairly frequent."September 17, 2007
"I am pleased with the service."September 17, 2007
"Excellent car park, buses very frequent and well signposted from the airport. Friendly drivers also."September 17, 2007
"excellent, just remember to make a note of where you parked before you get on the bus as the car park is huge. although the drivers are great, if you know when you came through the front gate they can tell you where your car is, very clever!"September 17, 2007
"Worked well for me - parked the car, caught the transfer bus, then the Stansted Express train to Liverpool Street to meet up with my friends for the night. Then all back to Stansted where I returned to my car, picked up my luggage, returned on transfer bus(after the driver said he would swing round and pick me up after he had dropped everyone else off), spent the weekend in Spain and returned late Sunday night - effortless. Obviously the parking adjacent to the Airport is more convienient but at the price penalty - if you are looking for value for money and are prepared to wait for a bus arrival and journey around all the zones then this is by far the better option!
The only negative I could find was the call attention button in the bus stop wasn't answered when I thought I'd missed the returning bus!"
"Very good service to get in the airport.
However, on the way back the bus did not take us to our area of the car park (L3), as its route did not stop there. So in future better communication up front of where the buss actually stops / area it covers in the car park would be very beneficial.
Still we were lucky as the buss driver took a detour and agreed to drop us in the L3 zone (when he stopped his tour in the zone Z), so good extra service from the driver thanks.
We will use your car park again
"The wait for a bus on Sunday afternoon when I got back to Stansted was much too long. I queued for more than 20 minutes, and that was at the back of a very long queue - so God knows how long the person at the front had been waiting.
It is the second time I have used the Long Stay car park at Stansted, and I will seriously consider using it a third time after that experience."
"Very efficient directions to site and swift pick up and transfer to airport.
On return, ditto on transfer to car park.
What is not so good is what to do on return to the airport.
When you exit the terminal the signing is confusing. Firstly it mentions long and mid term parking. Whilst I booked into the Pink Ele. long term, I was confused that as I was only away 4 nights, was I long or mid term? I don't reacall seeing the words Pink Elephant except on a small sticker in the bus. If all of the parking is P Ele, why not say so?
Secondly, there is no mention of the colours when you arrive. I parked in the "R" zone but was quite confused as to where to queue for the bus.
Suggest that you put a little explanation onto the booking details as to what to do when you arrive at the airport-all other bookings I have made tell you where to go to for the buses and which sign to look for and wait at. Having arrived late on a delayed flight the easier you make it the better!"
"Great and efficient service. Paying beforehand means simply driving in and out. My partner and I had such a good holiday that we forget where we were parked. By simply calling from a help point we were told where we were parked (based on when we arrived) and escorted to our car."September 17, 2007
"Plentiful spaces, with regular bus pick ups mean relatively easy transition from motorway to terminal. Internal road network between car park and terminal generally means less delays on the road stage = less stress."September 17, 2007
"Easy to find and use, frquent buses to the airport."September 17, 2007
"We saved over £20.00 and the parking and transfer was simple"September 17, 2007
"very good service"September 17, 2007
"Arrived 5 mins before time estimated in quote - parked easily and straight onto a bus . On return, bus waiting outside - straight to car - checked through gate 10 mins before estimated time - a very smooth and untroubled operation. Reasonable value."September 17, 2007
"The bus back from the airport termianl to Pink Elephant.The signs ofr the bus wre confusing. We parked near bus stop B6 and were not sure which bus stop to go to. We saw the lettered signs but they did not say Pink Elephant and we assumed that these referred to another supplier. We did not realise that yellow was as important as the B6 bus stop. So we got on the wrong Pink Elephant bus. Others had the same experience. The bus driver was very helpful but signage could be improved. Otherwise, service excellent."September 17, 2007
"I had a problem locating my car on leaving. The information did not make it clear that each section of the car park is served by more than one bus stopand that it is important to remember the number of the bus stop nearest to your car. I get off the bus at the first stop in Yellow Section B. I knew I was in row 4/5. I had remembered where I parked in relation to the bus stop and counted the rows back from there. It took me 20 minutes of walking up and down the rows of cars to find the car. I was travelling alone, am female and it was dark.Fortunately, a man, who had got off the bus at the same time as me saw me, and offered to drive me around the rows. He had had the same problem but had managed to find his car first. Clearer instructions would avoid others making a similar error.
I have used the car park in the past with no trouble. I recall it used to have a pink elephant sign which made it easy to spot but the sign no longer seems to be there. This was also a bit confusing as there are a number of different car parks. These few suggestions would much improve the experience."
"Car Park and transport fine.
1. All road signs were to long stay car park, no sign for Pink Elephant. It was very confusing.
2. Sign for transport outside the airport turned out to be a directional sign, but there was a crowd of people waiting for the coach. The coach stop was at the far end of the building."
"Easy to find, the open zone doesn't always have many spaces left so you may have to look around for a while. Could use more signs showing the direction to the nearest bus stop.
Bus stops on return easy to find, only had a 5min waith and then taken straight to the carpark. Driver very helpful."