"All very good"September 21, 2007
"Booking, parking, transport from carpark to airport excellent. However, on return, excessive delay between buses caused massive over-crowding. Signage on exiting Stansted arrival hall too small, inadequate and on posts. Additional, larger, hanging signs, would overcome."September 21, 2007
"Excellent, very easy to book, find, and use, and as a lone driver finding my way from the south west it was great that it was simple."September 20, 2007
"i always use pink elephant when i fly from standstead
easy to book and good transport to departures
also good price"
"Finding the car park and a parking space and the transfers to and from the airport was very good.
The whole good experience was let down by the entrance barriers not excepting my credit card. To sort this out took about 10 minutes. Last year the confirmation slip also included the last numbers of the credit card that was used for the booking. This year this was missing. Perhaps this could be reinstated as a reminder."
"A good easy to use car park thats easy easy to get into and out of in prompt order.Reccommend to one and all"September 20, 2007
"very good Journey,parking o/k"September 20, 2007
"Very easy transfers to & from terminals. Price good.
Sorry you couldn't arrange an easy journey home! M11-M25 junction closed,ended up on North Circular Road to get back to Bucks!!"
"Excellent service, no waiting around , reasonable cost and I particularly liked that you park your own car and keep your car key - more secure in my opinion. One confusion was on return which bus to get to the car park, this could be more clearly advertised"September 20, 2007
"personally, my experience was as good as it can get. parking space shown to me. quick bus to terminal. because i had pre booked and all the flights were on time i only had to put in my ticket and off i went.
the only thing that frequently annoys me is sitting infront of someone who has not got organised, put in their ticket then needs and then leaves the car to look for help."
"We have used this service several times and found it very good. We returned from Ireland yesterday evening and got off the bus to collect our car then could not remember where we parked it and eventually got back on one of the buses again to look in another one of the zones and the driver came and spoke to us asking if we were OK and explained that we could not remember in Zone Z where our car was and he asked for our card and phoned through and found out what zone we was in. He was very helpful and we thanked him and found the car straight away. We were very impressed that he was so willing to help and if it was not for his help we could have been wandering around for hours. The buses are efficient and well organised. We will definitely carry on using this service on our travels."September 20, 2007
"Used Pink elephant parking with no problems the bus stops were easy to locate and all instructions were very clear. Both on arrival and return there were buses available straight away making the journey much more pleasent."September 20, 2007
"Easy to find, BUT I did use route finder I was on my own for the first time so I was a bit worried, the bus to pick me up wea quick and recognisable it compairs favouably to other I have used where the transport was not so good"September 20, 2007
"The process of finding the car park, parking up and exiting the car park is all very good and straight forward. Also, when I arrived at the car park, a bus arrived quite promptly to take us to the terminal.
However, on the return journey, there were a large number of people at the terminal trying to get back to the car park, and the buses were not so frequent. My flight landed at 6.40pm and I was not at my car until 8.10pm, due to queues. It would be great if the buses could be made more frequent at busier times."
"A very smooth experience with no problems at all.
Minor improvement - a large clear sign at the terminal exit to show the location of all the bus stops for the various parking areas - not colours. Several people were milling about with their luggage asking questions."
"Thank you for this opportunity to give you feedback on our experience of using your parking facilities at Stanstead. Our outbound journey was on Tuesday 11th September and I can say that parking and getting to the terminal building were no problem at all.
The same cannot be said for our return to the UK yesterday. We arrived back at Stanstead on-time thanks to Ryanair at around 5.30. By the time we arrived at the long term bus stop it was just before 6 pm. Our experience from this point on was appalling. There was a very long queue waiting for the car park transfer buses – so many people that the separate queues for the three colour zones became mixed. Having waited for around 20 minutes, a bus for our colour zone arrived, people were literally crammed into it – the doors having to be re-shut several times until people were not spilling out. We were unable to get on this first bus and therefore had to wait in what was becoming increasing cold conditions for a further 20-25 minutes or so. We finally got to the car at around 7pm – an hour after arriving at your bus stop.
So apart from our experience with your company we did enjoy our trip, a pity the car parking spoilt it.
We were told by one of your employees that the same thing happened every night when several flights arrived at the same time and your company does not have the capacity to deal with these peaks. Unless you can re-assur us that this would not happen again we will probably look for alternative arrangements in future"
"This is my usual company for booking parking for a pipe band. Resonse this time was that buses were infrequent and this caused delay and overcrowding.
A blip no doubt."
"Airport Parking Shop provided the best deal. Pink Elephant long stay at Stansted easy to find and bus service to airport and back good. R"September 19, 2007
"Good directions to the car park. Easy to park. Waited 5 minutes for the shuttle bus to leave. Arrived at the terminal within 10 minutes. All very easy.
I saved about £40 by comparing the prices with you. I will use your service every time from now on.
Thank you Airport Parking Shop!"
"thank you for your email. I was going to contact you today to say how shocking the delay and queue was at about 1800hrs on Tuesday 18th Sept for the blue car park for pink elephant. i saw TWO eparking coaches come and go and also TWO red buses come and go.......the wait was about 45 mins in a long unhappy line.........some passengers who did not get on the same bus as us, as there were over a 100 people waiting were quite abusive and rude when we got on the bus and they did not! It was not a good experience and i am not sure if i will do it again. pity as before it has always been such a good service"September 19, 2007
"Experience was very good especially as we turned up at 4am for departure and 11pm to start our journey home. Very little time waiting for the bus at both ends of the journey, easy to find you in the 1st place. Keep it up!"September 19, 2007
"No problems whatsoever. Good, careful, informative drivers. Clear instructions. Everything well signposted and good instructions via Internet to arrive at car park. Very, very long queue but one bus turned up directly after another so not too long to wait. Do suggest leaving plenty of time to get to terminal though, just in case."September 18, 2007
"My comments re Pink Elephant parking are as follows:
1. The location and operational directions were clear and easy to follow.
2. No problems with parking once arrived.
3. The PE buses were frequent in getting us to and from the airport.
All in all our experience with PE was good and should the need arise I would certainly use them again."
"Vgood,but not higher due to the lengthy wait for a bus on arrival."September 18, 2007
"Car park easy to find, good parking and bus pickup facilities.
Bus waiting outside terminal on arrival.
Recommended airport parking."
"Very convenient to prepay and then just insert credit card at barrier. Buses plentiful. Didn't wait at all on departure or arrival. need to allow time for longer journey to terminal than other car parks but we had been warned about this on booking so no problem. Price seemed reasonable."September 18, 2007
"All went smoothly, no problems at all. Slightly exceeded booked time because of a delay and was not charge any extra"September 18, 2007
"The parking was trouble free - all the instructions clear and concise and the buses as promised, hardly any waiting. Also we considered the charges very fair - in all a very efficient service."September 18, 2007
"The parking was fine,but the exit was a total shambol. The pre paid lanes was solid at 1 a.m on sunday morning. people were in the wrong lanes and were unable to back up and there was no pink elephant official to sort out the mess for ages.Will not be using it again."September 17, 2007
"Very easy. From your directions to arriving at the parking,to catching the bus to the airport. I will use this again. Very good price too, thank you."September 17, 2007