"Very easy, simple system. Excellent instructions pre trip and also getting car parked the retrieving it."October 21, 2007
"The car park was easy to find.
When I first arrived one of the automatic barriers developed a fault which delayed me by a few moments but wasn't much of a problem.
On my return however I hada hazy memory of which zone I had parked after a week away so I would have found it helpful to have been given a ticket to remind me when I returned.
The staff were curteous and helpful."
"Car park was good and easy to use"October 21, 2007
"We found the who;e experience very easy and would definitely use it again.This was our second stay with Pink Elephant and the only advice I would give is to be absolutely sure where the car is parked as the parking area is HUGE."October 21, 2007
"Parking, getting the bus etc on arrival easy. Getting bus on way out was confusing as I went to the "Head" sign but the bus stopped down the road a bit. When I got to the barrier on the way out I was asked for a reference number (I thought all I had to do was put my ticket in a machine and it would be recognised). Luckily I had a number but involved me in searching through my luggage to find it. Not the best of experiences hence my rating."October 21, 2007
"Good well signed parking. You must remember zone,bus stop and row number.Easy ticket machines.
In busy times can be long queues for buses from car park and if raining not a good a start for your trip.
Toilets at entrance to site are very poor and do need a spruce up."
"Excellent service all things considered. The only slight critism would be the instructions of how to find your place as it seems a little vague to first time users.
"Directions to, and within the car park were clear and we were guided to the allocated parking zone well. Bookings and payment were easy and we felt reassured about the safety of the car during our period away.
One small criticism is that there is no indication on the ticket as to the parking zone used, and, there is no mention of any colour coding of zones. Combined with this there was some doubt as to the appropriate bus to get from the airport as there is no mention of pink elephant, either on the buses, or at the designated stops. This caused me some doubt which could have been alleviated by appropriate signage."
"It was straightforward & uncomplicated. The journey to & from the terminal was quite fast though I managed to get on the wrong bus on the way back as I hadn't realised you needed to pick the right colour zone. The driver very helpfully took me to the right zone after he had droped the rest of the passengers."October 20, 2007
"The car park was easy use and pre paying made life alot easy. My only issue was it was really busy that day and we did have to park a long way out. Saying that the bus arrived within five minutes both on the way out and the return."October 20, 2007
"Definately would use again. No problems. After parking car bus was already there to take us to terminal. On return only waited about 5 minutes. I like the fact that you know where your car is parked and take your keys on holiday with you"October 20, 2007
"This was the first time we have used Pink Elephant at Stanstead Airport, and found the directions and curtosy bus excellent and the drivers polite and helpful: though we have used the Bishop Storford football ground car park and this was excellent service also."October 19, 2007
"Very good service; second time we used it we found it even better. Great idea."October 19, 2007
"All good - except for my husband pressing the button when we arrived and us recievning a ticket when we had pre-paid. We then couldn't get through to a human person on the phone to find out what we needed to do. But in saying that, we decided it would be fine as I had the reciept with me and when we returned from our holiday we saw the person in the booth explained very briefly the situation and he was very polite, helpful and sensible and let us through with no quibble so it was stress free."October 19, 2007
"Have used Pink elephant twice this year and each time had trouble parking after boking on line. The machine would not accept the cedit card. The bus was overcrowded both ways."October 19, 2007
"Very straightforward parking, both access and carparking arrangements. The bus frequency was as stated."October 19, 2007
"I think that if your pick up times were every 15 minutes rather then 20 it would be better especially during busy periods. This week myself and my wife experienced an over crowded bus on Wednesday afternoon, it was so full that passengers had problems getting passed people to get out,
Mr A Ambrosone"
"Parking, access etc , was absolutely fine. However, I was a little surprised to find that the cost of on-line booking was the same as if I had just turned up on the day. If I had known that, I would not have bothered with the website (and won't in the future)."October 18, 2007
"It wasn't very obvious how to find the car park straight away as I was looking for signs to Pink Elephant parking. Only later did I realise that the parking was on a general long term parking site. It would be helpful to include the postcode for Sat Nav on the print out instructions.
I also found the rates a tad expensive. The bus journey to and from the site was fine and timely. The bus driver for the return journey helpfully told passengers that the bus was going to a particular zone colour, and that cards should be double checked.
Otherwise no problems at all, happy to use again."
"Booking was easy and so was entry when I arrived. The bus was waiting even though it was 4.00 a.m. On return it wa just the same. I have used this car park many times and expect to continue to do so."October 18, 2007
"Smooth from start to finish. Great start to the holiday, parked my car, got on the bus to terminal and went away happy. Came back from holiday, out of terminal straight onto bus and back to my car. All with four kids and the wife. Stress free parking, i would use again witout a doubt."October 18, 2007
"very good indeed.
quick and fast transfer from car park to airport
and also very quick return from the airport
car park very secure as when i parked i was in such a rush to get going on my holiday i forgot to lock the car, so it spent all week unlocked.
will recomend, and use again when travelling from stansted
"Absolutely smooth and most worry free part of my journey. I think the space for writing your location on your ticket should be bigger as I didn't see this until I got back so had a little walk to find my space!"October 18, 2007
"It was good and the bus service was frequent and driver friendly.
Only downside was that on booking it was difficult to tell from the printout which credit card I'd used to make the booking and had to guess when I got to the entry barrier."
"it was very efficient and user friendly"October 18, 2007
"Pink Elephant is very easy to find and really well organised. On arrival back in Stansted we got straight on the bus - all in all a very smooth operation. We had prepaid so did not have to queue at all to exit. Would recommend it."October 18, 2007
"In reply to your message received,parking was very satisfactory,very pleased that my vehicle was well looked after.If there was anything to grumble about thought it was a bit expensive."October 18, 2007
"I had no problems with the service provided.
The busses were there when we arrived at the carpark, there were clean and easy to use. The transfer was quick.
On return the bus as quite quick with he driver noticing a long queue at the red stop and allowing as many people on as possible. The driver was helpful when driving through the carpark areas. The barriers was manned by one person whick created a small queue of cars
However attention should be provided for the system of queuing at Stansted. The queuing area was right against a line of bagage trolley, in turn workmen were working in the area with a protective fence, limiting the width of the queuing area and making it difficult for people to walk past.
Also so many people were smoking in the area causing difficulties with the breathing of my partner(she had to stand close to the roadway)Infact I have been in pubs in the pre legislation past that were less smokier.
Thanks for asking for comments"
"Very easy to find, park and quite reasonably priced. Although I would like to see a reduction for the longer you stay."October 17, 2007
"The arrival & directions to & pick up & delivery to the airport were very good but the pick up & drop off were not so good. A lot of people did not remember where they were parked and I think a lot more emphasis by the driver to remind people to take note & writ down on there ticket where they were parked would be very helpful. Also I am very diligent and I did note my parking area in V1 but the driver did not take us passed V1 and then when he was ready to return asked us which car park we wanted. I indicated V1 he said he had already passed it but I was with 3 other also very with it people & I assure you he did not. He reluctantly took us back to V1. Also a couple got on our Red car park Bus but were parked in Blue but the driver only anounced that he was only going to the Red carpark after we had moved off, a bit late for a young couple with twin babies & 6 pieces of luggage to get off. We asked the driver if he could drop them off in the Blue which he said he would do but I think he could be more helpfull in anouncing this as people got on so they could correct their mistake before setting off.
In the electronic information it said I was to insert the same payment card to the arrival barrier and it would print out a receipt with my booking reference number on it but the number printed on the ticket did not tally with the one on my e mail receipt so I was confused and not sure if I would be charged twice which I did at Luton once. On returning I stopped at the manned kiosk and handed the attendant my e mail receipt & ticket and all was OK but it was not clear from the correspondance I received."