"Quick and efficient service - quite expensive though!"October 30, 2007
"I want to strongly complain about the bus shuttle service I experienced last night at Stanstead airport at approximately 5.30pm.
I have not used your service before, but as frequent flyer, I feel that I must inform you that last night was utter Chaos and a direct threat to health and safety. In short, my complaint is as follows;
The bus took 1/2 an hour to arrive at the red long stay pick up point
The bus was then completely overloaded with people with standing room only
The bus was then driven too fast so that people were falling over in the rear section
On disembarkment my luggage was in another area of the bus which was impossible to reach due to overcrowding
The bus tried to leave the drop off point three times whilst I was trying to collect my luggage
My belief is that there was a shortage of buses yesterday night, leading to the rushed, chaotic and dangerous situation. I would like to see some form of reimbursement and apology for the lack of service I have had to endure."
"We had to wait over 25 minutes for a bus to take us to the airport, by this time there was a very long que. The bus was over full and we were all squashed on and my husband had to wait for he next bus. I had my disabled mother with me who could not wait any longer in the cold for another bus, and she had to stand on the bus, and leave the wheelchair with my husband to come on the next bus. A dreadful experince and would not want to repeat it. The bus on the way home was not as bad - but still a long wait at the airport before it left with the doors open and very cold especially for disabled people."October 29, 2007
"excellent,just as the website described, and I paid much less then my colleagues (who didn't book prior, or went to medium stay)"October 29, 2007
"We have used the pink elephant car parking service many times and always have found it to be very convenient. I always pay online which appears to speed up entry and exit. There are generally buses waiting when we are either arriving or departing - probably the longest we have had to wait was 5 minutes. I would recommend the service to others who like to park their car themselves and not hand car keys over to an unknown person."October 29, 2007
"Worked well but alitle confusing when entering more signs saying which area to park in would have helped as we did not see one untill we were leaving"October 29, 2007
"1. On arrival the zone to park in was not signed adequately. It was difficult to find a space.
2. Buses to terminal were overcrowded and there was a long wait (several full buses went past without stopping)
3. On return there was a huge queue for buses. When a bus did arrive (eventually) it stopped half way down the queue so those at the head of the queue could not get on. The queueing system is rubbish.
I would think twice before using pink elephant again."
"excellent service - staff helpful and obliging - one little reassurance for novices such as ourselves would be if you were to display a pink elephant in the window of coach to reassure us we were on the right coach. thank you"October 29, 2007
"Have used this car park on numerous occasions, am quite pleased with the facilities and service.
Only negative of the return bus journey on this trip was overcrowding of shuttle bus resulting in a rather difficult disembarkment of luggages at the first stop."
"Excellent regular clean bus service in both directions.
Passengers should remember colour and letter as signing on airport frontage is confusing.
Could you arrange for beeter signing after the M11?
Comimg from the north, very easy to miss signs to long stay, if they exist at all. Like many we drove on and were redirected back towards the M11"
"Good experience, especially booking online, except at the barrier. Having already prepaid we pressed the wrong button and received a ticket which resulted in queuing on our return. Please could extra signage be put up for 'silly' folk to know what button to press!"October 29, 2007
"grand job, regular bus service, driver a bit cranky midnight last friday,"October 29, 2007
"Very efficient pick up and return to carpark, and very grateful not to be charged extra despite a delay which meant we were leaving the carpark after midnight."October 29, 2007
"Clearly sign posted pre booking system all worked(didn't on last visit)buses very prompt, info given on buses (including reminders of zone parked in)was excellent. At time of booking cheapest available."October 29, 2007
"Service was good, very happy. But why do the bus drivers sit at the terminal bus stop with their engines running (for 15 minutes in our case)? If it's to keep the heaters running it's pointless as the doors were all open. It's very environmentally unfriendly and unneccessary too."October 29, 2007
"I lost my ticket and had not documents with me but your colleague was very helpful and patient."October 29, 2007
"There are two bus stops on car park Z3. Make sure you stand at the first stop, as, if the bus fills there, it will drive past the second one, no matter how many people happen to be waiting there. At busy times there are insufficient buses.
On the plus side, it's not that expensive, if you book well in advance, and is easy to find from the M11."
"Very good service - couldn't really fault it. It was clear where to go at all times, and the buses were no problem at all. Thanks."October 29, 2007
"very simple to use pre-booking system, saving 10%. buses to and from the airport are regular. i have used the long stay car park for the last 3 years, travelling each time with 3 children (were 7, 9 & 12 the first time). no problems experienced. may be worth the driver going to fetch the car while the rest wait for the bags to arrive - cuts waiting time and crush on bus after some flights."October 29, 2007
"Very easy to book, very good price, well-signed directions & instructions. An excellent service which I will use again."October 29, 2007
"Just what I needed, no fuss with a good bus service."October 29, 2007
"easy to use; good clean buses; friendly drivers"October 28, 2007
"Very easy to use.
Directions/Maps very accurate and easy to follow."
"Booked via internet - easy to book.
On arrival credit card recognition failed. was issued with a ticket. Had to ask staff what to do next. Very confusing though staff helpful.
Bus pick up good from carpark.
Return journey a real nightmare. Unable to locate right bus stop to use. Many other people in the same boat!!It was midnight on a Saturday. Bus packed like sardines due to volume of users and lack of buses. No organisation as it should be the last drop off people should get on the bus first and so on. We had to get off the bus with our luggage several times to allow others to get off. The driver of the bus was shutting the doors with us off the bus. We nearly lost our son!! From gettig to the bus stop to our car took almost 90 minutes!! I will be using Luton Airport in future."
"It was a good system, because it was easy to find my parking place and ride on the bus to the Airport.
I would be happy if the price was a little cheaper."
"A very fast and efficient service offered at a competitive price. Very quick transfer to and from the terminal and didnt have to wait for a shuttle bus as there was so many running. GREAT SERVICE."October 28, 2007
"Great parking - good bus service to stansted. Only criticism waas taht it was abit tricky knowing how to get into the parking having pre booked - not clearly signposted enough. Otherwise easy and stress free. Thanks."October 28, 2007
"hi, re: Pink Elephant: everything was good,except on exit, no one could see which lane to go in. there was a poster in the link coach which did explain and i happened to see it (behind the suitcases!). but really, better signs before the exit areas would have helped us all."October 28, 2007
"I have used Stansted long stay car park many times now. I always pre book online few days before travel. Everytime I have found the service to be excellent. Easy to get to the car park, very frequent bus service to the terminal building, courtious and helpful bus drivers"October 28, 2007
"it was not very nice. We had to wait more than 20 minutes for the long stay bus at 11.pm with two children in the col and it was not a very nice experience!!!!!! there should be more buses running!!!!"October 28, 2007