Stansted CSL Car Storage Ltd. reviews
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Here are some comments that our customers have made about Stansted CSL Car Storage Ltd.
The airport parking service and staff were first rate. No delays either with drop off at terminal or with my car delivery on return. Would have no hestitation in recommending this company.
February 23, 2012
Just like it said, near to Airport and very quick transfer. On arrival back to Stansted picked up very quickly. Highly recommend.
February 16, 2012
We have used this car parking service twice now and have been pleased on both occasions with their service, especially the timeliness and courtesy of the staff. We used to use the Long Stay car park on site but feel this is better value for money and a quicker transfer.
February 14, 2012
Good service, efficiency and great location. Very convenient. Friendly staff. This is the first time we booked car parking with CSL and we will definitely book with them again!
February 13, 2012
Very impressed with service Would defiantly use again. Driver was very nice and friendly a credit to your company
February 9, 2012
Not as good as DriveFly Meet and Greet I used last time. Arrived at their office at 6:00pm just to find there was nobody there and no one answered the phone either. I had to call the second number on the list to get someone to assist me. After 10 mins waiting there while he attended other calls and argued with one of the drivershe over the phone, he finally gave me a lift to the terminal. Thank god I wasn't in a hurry. On the way back I also had to wait another 10 mins before they brought my car to the pick up point.
February 7, 2012
what a find! great, fast efficient friendly service. very impressed. Thank you!
February 3, 2012
Full of praise for this firm - it is much quicker and much more efficient than trying to use the long stay car park at Stansted,it must save about 20 minutes in travelling time and it is also cheaper. I will continue to use CSL for as long as possible. Arrangements for collection on return went like clockwork - as we walked in to the pick up area, the minibus pulled up - perfect timing!
January 31, 2012
Good prompt service from CSL. Pleased with their offering, will use them again.
January 30, 2012
Easy to find, Staff very friendly, when i called for pick up they were there in minutes.
Excellent service, Thank you!
January 30, 2012
Very good service, i will use it again. Simply follow the direction they provide and will easily find the drop off point.
January 26, 2012
Good: Quick shuttle to terminal and back, friendly staff, final parking destination added 2 miles to the clock, less then expected.
Opportunity to improve: transit after drop off was rather rushed so I forgot items in the car. Car key was not protected by bag etc. so I assume they end up in big bucket and can get scratched or damaged.
January 26, 2012
Excellent service. I have used many parking services at Stansted and luton but this service is certainly of the best
January 23, 2012
I had a problem with my car and they helped me.
Fast, secure, cheap...
I really thank you.
You have a new frecuent customer.
January 23, 2012
Excellent. They moved my car 10 miles, presumably to relocate to a large parking facility. SatNav doesn't take you to their drop off point. Would use again.
January 18, 2012
I booked to park with CSL from 30/12/11 to 3/1/12 whilst I flew from Stanstead to Edinburgh. The staff were extremely helpful and courteous. My return flight from Edinburgh was cancelled because of the high winds on the 3rd and again the staff were helpful and supportive.
January 5, 2012
The process was very straight forward, the car park was close to the terminal and easy to find and the people I dealt with were curtious and straight forward. I would definately choose to use this company again if I fly from Stansted.
December 23, 2011
The CSL site was fairly easy to find. When we arrived there was no driver to take us to the airport. However the man at the desk was nice and helpful and the driver arrived after 20 minutes to take us to the terminal. The service was fine.
On the way back we had a truly dreadful experience. We had printed the instructions that were emailed to us before our trip and upon collecting our bags we telephoned CSL to request collection. There were no collection instructions in this email. My boyfriend spoke to CSL who advised him that we should wait where we were dropped off.
After 20 minutes in the cold there was still no sign of CSL so we telephoned them back. The man at reception said that we should have been waiting in the car park, and not where we were dropped off so we made our way back through the airport and down to the car park.
We spotted the CSL van and made our way over to it. The driver eventually got out but did not help us with our bags or ask us how our trip was. When we set off and the first thing he barked at us was �you will probably have to pay a penalty for being late.� We said that we were told to meet in the wrong place and shouldn�t have to pay any penalty. The man then very aggressively turned around in his seat and shouted at us �I was the person you spoke to on the phone and I told HIM (pointing at my boyfriend) that he should meet us in the car park! You will pay the penalty or I am not going to give you your keys� and by the way your car has a flat tyre and battery.�
We were stunned by the man�s aggression and I said that the car was fine when we left it. I asked whether he had the means to pump up our tyre and charge our battery and to my astonishment he replied �I don�t give a s**t how you get home�.
I could not believe the man�s attitude and language. I asked whether nobody had ever had a flat tyre or battery before and he replied �most people don�t have s**t cars�.
We were completely stunned and I was livid. He sped us back to CSL�s site in silence. When we got there my boyfriend, who was worried about us trying to call out the RAC in the cold, did manage to persuade the man to help us, but not after he held the car hostage for the penalty money. The man quickly pumped the tyre, charged the battery and went inside, without apology.
Even if there was a miscommunication there was no excuse for this disgusting treatment, which is certainly the last thing you would want or expect coming back from holiday.
I have used similar services before and have never come across anything like this. I will never use them again!
December 21, 2011
Collection and pick up were swift and efficient, although unfortunately one of the chauffers backed over my husband's suitcase on the way out to Stansted, completely ruining it beyond repair. We are currently awaiting a phone call re compensation, which was promised for yesterday!
November 29, 2011
Not the easiest place to find, especially at night. Make sure you know their exact location before leaving.
Service was excellent on arrival. Was taken to the airport in no time.
On return it took about 25 min after my call for them to arrive, but that�s OK.
Bigger problem was car�s condition. It wall all dirty and covered in huge bird droppings! After leaving also noticed that car�s stereo lost all radio stations from the memory. Only explanation I can think of � battery was disconnected! Why would they do it?
Conclusion: Fair service for the price. Would I recommend them? Probably no. At least not without finding out where and how do they keep parked cars.
November 29, 2011
The service was efficient and personal - we left the car park to go to the airport within minutes of my arriving, the transfer only took 10 mins (soon to be faster when they move site), and the drivers were very friendly. I would definitely recommend.
November 28, 2011