"Full of praise for this firm - it is much quicker and much more efficient than trying to use the long stay car park at Stansted,it must save about 20 minutes in travelling time and it is also cheaper. I will continue to use CSL for as long as possible. Arrangements for collection on return went like clockwork - as we walked in to the pick up area, the minibus pulled up - perfect timing!"January 31, 2012
"good all around service, will use again and reccomend to a friend"January 31, 2012
"Good prompt service from CSL. Pleased with their offering, will use them again."January 30, 2012
"Easy to find, Staff very friendly, when i called for pick up they were there in minutes.
Excellent service, Thank you!"
"Excellent in every way!"January 28, 2012
"Very good service, i will use it again. Simply follow the direction they provide and will easily find the drop off point."January 26, 2012
"Good: Quick shuttle to terminal and back, friendly staff, final parking destination added 2 miles to the clock, less then expected.
Opportunity to improve: transit after drop off was rather rushed so I forgot items in the car. Car key was not protected by bag etc. so I assume they end up in big bucket and can get scratched or damaged.
"Excellent service. I have used many parking services at Stansted and luton but this service is certainly of the best"January 23, 2012
I had a problem with my car and they helped me.
Fast, secure, cheap...
I really thank you.
You have a new frecuent customer.
"Very good service, i will use it again."January 19, 2012
"Excellent. They moved my car 10 miles, presumably to relocate to a large parking facility. SatNav doesn't take you to their drop off point. Would use again."January 18, 2012
"Brilliant! Quick, friendly, efficient! Highly recommend them."January 16, 2012
"good"January 9, 2012
"I booked to park with CSL from 30/12/11 to 3/1/12 whilst I flew from Stanstead to Edinburgh. The staff were extremely helpful and courteous. My return flight from Edinburgh was cancelled because of the high winds on the 3rd and again the staff were helpful and supportive."January 5, 2012
"Really freindly and helpful guys, their service was a pleasure to use."January 2, 2012
"very good service, highly recommended"January 2, 2012
"The process was very straight forward, the car park was close to the terminal and easy to find and the people I dealt with were curtious and straight forward. I would definately choose to use this company again if I fly from Stansted."December 23, 2011
"The CSL site was fairly easy to find. When we arrived there was no driver to take us to the airport. However the man at the desk was nice and helpful and the driver arrived after 20 minutes to take us to the terminal. The service was fine.
On the way back we had a truly dreadful experience. We had printed the instructions that were emailed to us before our trip and upon collecting our bags we telephoned CSL to request collection. There were no collection instructions in this email. My boyfriend spoke to CSL who advised him that we should wait where we were dropped off.
After 20 minutes in the cold there was still no sign of CSL so we telephoned them back. The man at reception said that we should have been waiting in the car park, and not where we were dropped off so we made our way back through the airport and down to the car park.
We spotted the CSL van and made our way over to it. The driver eventually got out but did not help us with our bags or ask us how our trip was. When we set off and the first thing he barked at us was “you will probably have to pay a penalty for being late.” We said that we were told to meet in the wrong place and shouldn’t have to pay any penalty. The man then very aggressively turned around in his seat and shouted at us “I was the person you spoke to on the phone and I told HIM (pointing at my boyfriend) that he should meet us in the car park! You will pay the penalty or I am not going to give you your keys… and by the way your car has a flat tyre and battery.”
We were stunned by the man’s aggression and I said that the car was fine when we left it. I asked whether he had the means to pump up our tyre and charge our battery and to my astonishment he replied “I don’t give a s**t how you get home”.
I could not believe the man’s attitude and language. I asked whether nobody had ever had a flat tyre or battery before and he replied “most people don’t have s**t cars”.
We were completely stunned and I was livid. He sped us back to CSL’s site in silence. When we got there my boyfriend, who was worried about us trying to call out the RAC in the cold, did manage to persuade the man to help us, but not after he held the car hostage for the penalty money. The man quickly pumped the tyre, charged the battery and went inside, without apology.
Even if there was a miscommunication there was no excuse for this disgusting treatment, which is certainly the last thing you would want or expect coming back from holiday.
I have used similar services before and have never come across anything like this. I will never use them again!"
"Collection and pick up were swift and efficient, although unfortunately one of the chauffers backed over my husband's suitcase on the way out to Stansted, completely ruining it beyond repair. We are currently awaiting a phone call re compensation, which was promised for yesterday!"November 29, 2011
"Not the easiest place to find, especially at night. Make sure you know their exact location before leaving.
Service was excellent on arrival. Was taken to the airport in no time.
On return it took about 25 min after my call for them to arrive, but that’s OK.
Bigger problem was car’s condition. It wall all dirty and covered in huge bird droppings! After leaving also noticed that car’s stereo lost all radio stations from the memory. Only explanation I can think of – battery was disconnected! Why would they do it?
Conclusion: Fair service for the price. Would I recommend them? Probably no. At least not without finding out where and how do they keep parked cars."
"The service was efficient and personal - we left the car park to go to the airport within minutes of my arriving, the transfer only took 10 mins (soon to be faster when they move site), and the drivers were very friendly. I would definitely recommend."November 28, 2011
"Great service, good directions and was overall very happy with CSL"November 18, 2011
"Great parking for the price. Particularly good if you are arriving from the North however the distance from the airport when you are from the South was a bit of a nuisance. Drop off and pick up was very timely with no waiting."November 9, 2011
"A great service with all transfers being done in a timely manner. The team were all polite and provided excellent customer service.
My only comment would be that signage to the drop-off point could be better.
I will definitely use this company again."
"Overall the physical service was very good - you have good employees. However your location instructions are to say the least - useless. You must revisit and revise your instructions as I was delayed looking for your office due to the inaccurate information you provided. Another family who arrived at the same time also had the same expeience so it wasn't just down to me. I would suggest you say turn right at Sandall Perkins and not go past !!! regards"November 3, 2011
"Very efficient and staff really friendly and helpful. They were lovely to our three small children. Would use company again."October 31, 2011
"Great service, very friendly welcome at the desk and driver was a real gentleman! Also, did not have to wait for very long to be picked up when I returned!
I shall use you again in future...definitely!!
"The service when we arrived at CSL was excellent and we were taken straight to the airport. However, it wasn't clear from booking on-line that the cars are not stored on site and no receiupt of keys was given or details of where the car would be taekn to. This made me slightly anxious about security.
Upon arriving back at the airpot after our holiday (at about 10.30pm), there was no answer when I called the office to request the transfer back to collect my car, which was really worrying. I then called another number on the booking e-mail (at Heathrow) and the lady who answered was extremely rude and unhelpful. I kept calling the Stansted number and then got a call back and a message from a mobile number. I then spoke to someone and then it was about half an hour before the transport arrived, so quite delayed. The driver was then on his mobile whilst driving to other people arriving at the airport. There was no one in the office so very under-resourced. I don't think I would use CSL again, despite the cost being the cheapest available at the time."
"Very poor service. not helpful receptionist, we were not told at any time where to wait or what was happening. cases ended up being taken in a seperate vehicle from us.
Will never use again"
"i have type the right postcode in my sat nav CM6 1HD , i was in Chelmsford Industrial passed Travis Perkins and i couldnt find this parking , it was dark and there was no information signs so i had to back to Stansted Long Stay and payed twice for my parking , No Signs !!!does it really exist?!!"October 24, 2011