"GOOD SERVICE, BUT BASIC.
RETURNED TO CSL IN DARKNESS AFTER BEING PICKED UP AT STANSTED BY VERY GOOD SERVICE DRIVER.(HE SAID HE HAD NOT BEEN TOLD OF OUR ARRIVAL)
COMPOUND IN TOTAL DARKNESS SO AFTER RECEIVING KEYS TO CAR BOTH MY PARTNER AND I HAD TO FIND (NEAR TO ENTRANCE) OUR CAR UNABLE TO SEE FOOTING OR CONDITION OF GROUND TO GET ACCESS TO CAR, WE TRIED TO CHECK TO SEE IF VEHICLE WAS IN SAME CONDITION AS WE HAD DELIVERED IT INTO CSL'S CARE BUT THIS WAS TOTALY IMPOSSIBLE TO DO.
I HAVE REPORTED TO CSL VIA THEIR COMMENTS EMAIL AND WOULD BE DELIGHTED TO SEE IF ANY SUGGESTIONS WE HAVE MADE HAVE BEEN PUT INTO FRUITION IE CHEST HIGH LIGHTING TO SEE FOOTWAYS IN ENTRANCE TO COMPOUND ALSO THIS LIGHTING CAN BE USED TO PLACE THE CLIENTS AT EASE AS TO CONDITION OF THEIR VEHICLES"
"This was the first time I used Stansted CSL Car Storage Ltd. When we got to the car drop-off location, nobody was there. After 5-10 minutes of waiting around, a CSL person appeared and opened the back door of the mini-bus so I could put our luggage in - he did not even think of helping. Once we were in the mini-bus, it was immediately noticeable that it had not been hoovered out for some time. The CSL reception building looks a shambles and screams out that it is an amateur operation. On the return leg, the CSL driver quickly arrived after phoning in. He immediately offered to put the luggage in the mini-bus which was also clean. I would only use CSL again if I felt they could deliver a consistently good standard of service."September 12, 2012
"Superb friendly service. Much quicker and easier than using the official airport long-term car park. Will definitely use these guys again!"September 12, 2012
Silly requirement on arrival to call a FREE 0800 number - which is NOT free from a mobile."
"great service, lovely people :)"September 10, 2012
"Overall a straight forward experience. There seemed to be evidence of short staffing - office locked up on arrival during a normal working hours. Cramped area for parking.
Am concerned over distance my car needs to be driven for it to be parked. No problem with return and collection other than tightness of site. I am judging it against APH at Gatwick who I would normally use."
"When we arrived excellent service and arrived at Airport very quickly, unfortunately when we returned we had to wait 40 minutes to be picked up although when we dropped off car told them our flight was due in at 11.55am not 1.30 pm as they had on records, nobody had updated their records to show correct time of arrival so was disappointed about this and with the attitude of the member of staff in office so don't know if we will
use them again. It was our first experience with this company and we fly out of Stansted 3 times a year"
"Thank You!!!!!"September 4, 2012
"I find the arrangement very good and efficient. Car park minutes away, people were friendly and helpfull. They came with my own car to airport on the return which was unexpected but nice.
Perhaps a better singage from the road when you get there as the sat nav takes you just past the place...
Overall very satisfied"
"Friendly and helpful staff. Quick to drop off and pick up. Would definitely use again."August 16, 2012
"Fanntastic service from internet booking, to car drop off and pick up would thoroughly recommend and will definitely be using again 10/10 :)"August 10, 2012
"Service provided was exactly as stated and done well."August 8, 2012
"Parking was cheap and pretty painless. Turned up and within 5 mins they took us to airport. On the way home had to wait about 10 mins to be picked up, so for the price it was well worth it."August 8, 2012
"The smoothest ever transfer I've experienced. Very efficient and friendly staff."August 7, 2012
"The location was very good - easy to find and very close to the terminal. Much better than standard long term parking location. Staff were good and drop off and pick up worked perfectly."August 6, 2012
"We arrived late as the motorway was closed and we had not left large amounts of extra time since our flight was 0615.
The guys there were very sympathetic and took us straight to the airport, even though a van had just left as we arrived and there were just the 3 of us.
On return they were very quick to pick us up. The site is close to the Aiport and we would definitely use them again"
"A first Class service , would definitely use you again."August 2, 2012
"Excellent service. Prompt, polite and helpful staff. Will definitely use again.
Good value for money and so much better than using long stay car parks"
"CSL was an amazing service. Closer and quicker than the long stay car park, they offer a great value parking solution. Incredibly efficient and polite they made both going out and coming back really quick and easy."July 25, 2012
"Easy, very good service and fast.
"Personally wouldnt use again. Drop off to airport- no complaints, however return collection not so smooth. I'll remeber next time to pay that little bit extra just for peace of mind...."July 23, 2012
"Very impressive - only took a few minutes from arrival at 'the pound' 'til we were 'checked in' and on a mini-bus to the airport, which took just minutes. On our return it was easy to work out where we needed to be etc - there was a slight delay in us being picked up, due to air-port issues, however we were kept informed via a courtesy phone call."July 23, 2012
"Great experience with this company.. an extremely efficient and fast service for delivery and collection.
Will use again."
"Experience was good. Punctual. Efficient friendly what more can u ask?"July 23, 2012
"Parking was fine, collection OK. Directions for return from airport could ber a lot clearer."July 22, 2012
"Price good,directions could be better, they assume you know where you're going but if you did you wouldn't want the directions!
Car came back looking like it had been on a mud safari! Absolutely filthy, but as it was 1.00 am in the morning it was too dark to see."
"The outbound service was excellent. We were taken to the airport straight away, and the gentleman who drove us was very friendly and talkative (especially unexpected as it was around 6am!). Unfortunately the way back wasn't so great. We were made to wait a while which was fine, but when the minibus arrived to collect us, the man seemed to have major road rage. He seemed to have had an argument with a taxi driver, who shouted "idiot" at him. Our driver started shouted back and ran up the road after the taxi driver. This made it very awkward for my friend and i who were getting into the vehicle.
We were made to put our own cases in and out of the van (i'm actually 20 years old, but look around 16). The journey back felt very awkward, and the only word spoken to us the whole time was "yes" when my friend tried to break the ice and ask whether it had been raining. The driver, clearly still very angry, drove recklessly, and swerved in and out of busses. Considering this was 11pm it made us feel very unsafe.
Overall the service would have been good if the driver on the way back didnt have such road rage and didn't make my friend and i feel so unsafe and awkward. Perhaps he had a bad day, but it was completely unprofessional and very scary for two young ladies late at night. Could not fault the service on the way there or the condition the car was kept in"
"Really excellent experience - the guys were very friendly and helpful. We arrived and they took the car and had us loaded into the van right away, carrying our bags for us. When we arrived back we called them from arrivals and they were waiting for us outside when we got out, again loaded our bags on and off for us and had our car waiting for us, engine on, when we got out of the van. So a far more pleasant start and end to the journey than hanging around for a transfer bus and struggling with the bags etc."July 16, 2012
"best comparison airport parking website available
"Good value parking. Easy to find, simple system and quick, close raiser to Stansted airport. Have used it twice now and both times have been very efficient."July 10, 2012