"Overall a good service.
However I am concerned, when I called to drop the car off I was advised to wait by the orange bollards in the orange car park. While I was waiting for my car to be collected as directed an enforcement car pulled up alongside me and seemed to take a photo. I am hoping I do not receive a parking ticket as I wasn’t told there would be a delay, and I was waiting as directed. I look forward to your comments"
"Used Car Storage Limited a couple of weeks back when my company was set for a business trip to Ireland but I am happy to tell you that I will becoming back to use them when I holiday in the summer. I found them to be safe, polite, reliable and on time as well as being close to the airport which made for an all in all great service. Cheers to the guys at Car Storage Limited and see you in the summer!"March 22, 2013
"Prompt service good rate"March 19, 2013
"Very efficient service & helpful staff. Only problem was our inability to accurately assess when 20 minutes from airport. Even so we only had to wait a few minutes for the driver."March 19, 2013
"Stansted airport parking just got quicker! I would MASSIVELY recommend Car Storage Limited to anyone as when I used them the main thing I noticed was how quick and easy they were. There was no messing around, I got to the car park, handed my car over to their reliable hands and was on my flight before I knew it. They told me everything I needed to know, they were safe and easy and above all speedy. Use them now!"March 1, 2013
"Very good and efficient service, all with a smile. Thank you!"March 1, 2013
"Thanks for asking me about the FHR reservation.
It went very well. I appreciate the friendly approach and conversation with the people on the phone that for me who I am not a mother linguage it ios very important.
Only comments is abiout the indication for the return pick up. For who is not very familiar (at the first time) it is not immediate understandable (Blue zone is indicated also on the upper zone on the exit of Stainsted airport) while down satir the indication is not clear.
It is anyway a details when people on the phone clarify once contacted.
"Very pleasant and polite drivers. The service was easy to book, value for money and prompt.It made life so much easier, particularly as we had a baby and pushchair with us. I would definitely use the service again and recommend it to friends."October 12, 2012
"Going out excellent service. Return service appalling!!!! Rang agent told car would be there in 15 minutes didn't turn up for 45 minutes. Chase up phone calls after 25 minutes told would be there in 5 minutes, no it wasn't rang again after 40 minutes complained and operator was aggressive and complaining that he was having a crap night and that I was being aggressive and needn't be!!! My response . . I paid for a service where is my car????? Not my problem you're have a crap night!!!!!
Had they been upfront in the beginning and told me there would be a delay I would not have had a problem but to be told that my car would be there in 5 minutes on 2 occassions when it never turned up is not good customer service!!!!
Will not use this service again . ."
"Prompt and friendly service, good price, would definitely use again and recommend to others"September 26, 2012
"not very happy with this provider as on the way back I had to wait 25 mins to bring my car. Apparently they were delivering someone else's car! does that mean they obly have one driver???"September 24, 2012
"Fantastic service! Really great and very polite and speedy."September 11, 2012
"Great service. Very easy to follow instructions and competitive in price. My only criticism is that as we had a 4am booking for drop off we tried to ring at 3.45 but got no answer. We arrived at 4am and rang again and after a short wait the car was picked up. It wasn't a problem bit it did make us panic a bit as to whether we would have to sort out an alternative."September 9, 2012
"Pick up upon arrival was perfect!"September 4, 2012
"We got to Stansted Airport in the pouring rain just before 4am and called the office, bang on 4 (office opens at 4am). The driver was with me within 10 minutes, he gave me a receipt before taking my car away. 11 days later I called them and within 10 minutes they were back with my car. The car park was only 1 mile away, as I checked the mileage. Also my car had a major water leak and I asked the guys to check it and top it up, which they did. I will use this service again, 10 out of 10."August 24, 2012
"Not a good start when we were 20 mins from airport on departure, phoned to advise and nobody had our booking details.
They did, however, take the car off our hands, which was a bit worrying, as we were not sure what had happened.
Happily we did get our car back on return from hols, but not sure what went wrong with the booking process!"
"I was very impressed with the speed and friendliness of this company. I have used a lot of different valet services and many suddenly change pick up to be in car-park after you have bought your ticket. This company does what they promise with a smile."August 13, 2012
"The service was just brilliant! I was met punctually at the drop off point by a very nice and friendly guy and met again punctually on arrival back in the uk by an equally nice and friendly guy .... The office staff were also very helpful both on arrival and departure. I cannot fault the service I got .. It was great. Thank you."August 7, 2012
"they were waiting when they said and dropped vehicle back when they said. excellent!"August 5, 2012
"So simple to book then you turn up and there they are waiting for you - same on return! It's really worth it to avoid the hassle of the shuttle bus to a car park."August 1, 2012
"Great experience. The person was already waiting for me at the drop-off point; 30 seconds later I was off into the terminal.
Coming back we had to wait maybe 4-5 minutes but nothing like what we had with other services. Very happy customer."
"Excellent and very helpful service as always. Many thanks"July 23, 2012
"Excellent service, both ways drop off & collection, friendly staff ready & waiting. Will use again :)"July 22, 2012
"Polite and efficient service"July 11, 2012
"Great service. Would highly recommend"July 10, 2012
"Good timely service...car came back a bit muddier than I left it so
Would have been annoyed if I'd had it cleaned."
"The 'Meet' element was fine, on time, smooth hand over, photos were taken of the vehicle all round. The return was not so successful in that the car was returned damaged. The driver handed the vehicle over quickly without a walk around as we had said we had a long drive home (four hours). But it was so quick I decided to have a look round the car first, spotted the damage, found the driver again and reported it. He didn't appear surprised and then took pictures and said I would be contacted the next day. Not having heard by 5.00 pm today, I phoned them to be told the driver was not in for a couple of days and could I take some photos of the damage and email them to them to compare with the original photos. This is have done and await the response.
I accept that accidents do happen, but a little honesty would not have gone amiss here. The mark below depends on the speed and nature of the outcome and will range from 1 - 3. As this review will not allow a range, I have averaged a 2."
"Worst service I have ever used. They didn't meet and greet us and very nearly missed the plane. Only ever got an answerphone, couldn't even speak to anybody!"June 21, 2012
"Great service and a cheap price in comparison to all the others. Would definitely use again and would recommend highly. Many thanks :-)"June 20, 2012
"Excellent service, punctual and friendly."June 9, 2012