"Very good ..all went as planned"March 20, 2018
I had prepaid parking for 3 days which cost £33.99 for the period 08:00 on Friday, 10 November 2017 to Exit: 23:00 on Sunday, 12 November 2017. Although my flight was slightly delayed I tried to exit the car park on Sunday at 22.30. The barrier would not open and the display told me that I had to pay at the pay station. Tired and keen to get home and not having the 'book out' time to hand, I assumed that this was because the delayed flight meant that I had gone over the allotted time by a few minutes. I was astounded to find that I had to pay an additional £63 to get the ticket back in order to get my car through the barrier.
Today, the 13th Nov and with a nights sleep I was even more astonished to discover on revisiting the booking that I had been trying to get out 30 minutes before the 'book out time'. I don't know if the £63 charge is a penelty for trying to get through the barrier 30 minutes before the period end or if it was because of a technical error. 3 days parking has cost me £96.66. I have no quibble with the £33.99 but the additional £63 feels like theft."
"We were not allowed out even though we were still in time got assistance over intercom asked a load of questions gate opened no even an apology"December 10, 2016
"The more expensive option, but for our short stay the perfect one"August 13, 2016
"Very Good,"July 5, 2016
"The parking was as advertised, i.e. just in front of the terminal entrance. Exit was also hassle-free - my prepaid ticket worked first time. Signage for pedestrian access to the terminal could be better. I will use again."October 20, 2015
"Very easy: print form, show at gate, enter and get new form at entry, park car.
Return, show new form at exit gate,, exit.
No waiting, no attendants; simple and effective"
"Drove straight into a parking spot no bother, walked straight into terminal, no hassle involved, unfortunately we lost our ticket to enable us through the barrier when we came back but just pressed the intercom button and after slight delay the barrier was lifted, altogether a painless operation, definitely use again."August 11, 2015
"Easy as pie. I needed to make a last minute alteration to my booking and they could not have been more helpful. Highly recommended."November 24, 2014
"Instructions prior to arriving weren't great but once there fine!"November 19, 2007
"Got to agree with most reviews here; the car park is only a short walk away and couldn't be handier, however, we had the same problem getting out through the barrier. It certainly wouldn't stop me using it again though..."November 18, 2007
"Excellent position in front of terminal minimises walking especially in the rain. Had to go to long stay car park office to validate parking ticket when collecting card as machine at entrance did not recognise or had no facility to recognise credit card."November 13, 2007
"Good car park, close to the terminal building. However the instructions from BCP indicated that you needed to go to the customer service centre with your ticket, which is incorrect. All you need to do is press the help button at the barrier, give the operator your reference number and they lift the barrier for you."November 13, 2007
"I wasn't very impressed to be honest as the instructions for entering and exiting the car park were different on the confirmation emails I received. I already highlighted the difference by email and was told by a customer service rep to use the "booking online" instructions. This was worrying as they were different on both emails. I was then worried that I had to take a ticket at the entry barrier, so went to airport information. They said I had to use the credit card I'd booked the car park with in the ticket slot at the exit. On my return from my short break, I did just that and was going to be charged £37.50. I had to call for help at the customer service station and had many abusive remarks hurled at me for blocking the exit station by other car drivers. The customer info man who is nowhere near the short stay car park kindly lifted the barrier for me. The entry and exit information has to be clear and as I booked at the same time for December, I am not sure if the experience is going to be repeated. I may, in future, use the long stay parking - it is more expensive, but much easier and less stressful!"November 13, 2007
"The entry was easy and efficient with the parking bays being a few yards from the terminal building. On exit the ticket wasn't recognised and the barrier had to be raised remotely by the attendant. This required quoting our reference number which was in the case in the boot! So, a short delay but otherwise a good system."October 31, 2007
"Car park in good position and close (2 minutes walk) to the terminal. Excellent value and cheap. Safe.
However, the instructions given to use the car park were incorrect. When I booked I was informed that to gain entry / exit to the car park I had to swipe my credit card. In fact to enter the car park I had to ring for help and was then told to take a ticket, then to exit you had to ring for help (again!!) so that they could open the barrier! In other words the system works but not as intended!
Please can you correct your instructions!"
"Use Weekend Special Rate option. Entry and exit instuctions as written do not make sense.
On Entry it states, just enter credit card and barrier automatically rises and then on exit just insert entry ticket and barrier rises. This implies you need to get an ticket on entry - not included in instuctions.
What actually happened was, entered credit card, then had to press to get entry ticket. On exit, entered credit card, did not work. Tried entry ticket but it wanted money to be paid. In the end called for help and after few minutes handed over receipt to the attendant and he let us out.
However price was good and would have been quicker than long stay but for wait at the exit gate."
"all excellent but for getting out. Had to use push button service as the prepaid card was not accepted. otherwise fine."October 23, 2007
"Had to asked security to open the barrrier, which really was no problem. Very cheap and literally less than a minutes walk to the terminal building."October 18, 2007
"Unfortunately the system for exiting did not work as described in the print out. When inserting the entry ticket as stated, the machine asked for the credit card again and it took a call to the help centre to sort it out, needless to say there was a queue of irate drivers behind"October 17, 2007
"Easy to book. The car park is very close to the terminal and great value for money. Machine didn't recognise credit card on entry or exit but staff on hand to help as there was a fault with the machine. I will use this service again ."October 10, 2007
"I pre booked and pre paid this parking and my card was not accepted either on entry or exit causing delay and frustration"October 9, 2007
"Ideal for a short trip and by using the short stay it was nice and close to the entrance."October 9, 2007
"Happy with the price. No problem getting in. However, on returning at 11.30pm Sunday night, on inserting ticket as instructed my heart sank when the barrier did not lift! No response from help button so I had to run back to terminal to request help. Although sorted within a few minutes this needs to be addressed."October 8, 2007
"The short stay car park is very convenient for the airport due to it's close proximity to the entrance to the airport.
The machine did not accept the card I had paid with so I took a ticket, as no one answered when I pressed the red button.
On my return it did not accept the card again but this time a very pleasant man answered and lifted the barrier for me."
"First of all the machines do not like visa cards so you have to speak through the intercom if you can find one that works in order to get in. Parking is excellent having only a small walk to the airport terminal. Then when you return from your break you have to go through it all again to get out. Another family had the same problem while I was waiting to get out (20 minutes wait to get out of the carpark)"October 2, 2007
"Having received a new and differently numbered credit card since I made this 'weekend special' booking,in spite of ringing for advice in advance, I was sent on a wild goose chase around the extremities of Newcastle Airport. No fun in the dark when you are tired and it is late on a Sunday night and you cant get your car out of the car park even though you have paid."October 1, 2007
"I found it very convenient and easy to find a space. Also cheaper than the other options available. Only 'problem' was the entry/exit arrangement for pre-paid parking (just putting your card in the machine) did not work - I had to go to the service cabin to get my ticket validated to exit the car park. Not really a problem, but the system didn't work as described on the instructions."October 1, 2007
"Very convenient! The only problem was on exiting when the machine didn't seem to recognise the special weekend rate - but the man who veru quickly arrived at the barrier sorted it easily."October 1, 2007
"we found the weekend parking facility in the short term carpark excellent. It meant we could park right beside the main entrance to the airport and didnt have to wait for the courtesy bus, which all takes time. The price was very reesonable. We would definately use this facility again."September 25, 2007