"Easy to park and accessible to airport as already on site"June 15, 2007
"There were no instructions to make it clear that the procedure on return is to get the courtesy bus to the car park; drive to the barrier (where there are spaces set aside to get the exit ticket validated; and then drive through the barrier. My wife and I carried our luggage down to the customer service point (about 150 yards) and were then told that we could either carry them on to the P car park - about 300 yards, or return with them to the terminal as there was no facility to move us from the customer service point to the car park. The customer service attendant couldn't care less. His attitude was "We have told your reservation company the correct procedure and they haven't told you. Nothing to do with me." Some "service" for customers!"June 11, 2007
"No problems, quicker than Manchester airport..."June 11, 2007
"Never parked here before and I found it difficult to follow the directions. I thought at first that there was only the one park and it was full with cars parked on the grass. On leaving the park we saw that we were following a sign for the exit but then saw the other parks and eventually found a space. However on being collected by the bus driver we were given a torrent of abuse because we had passed signs saying the park where we stopped was closed and this continued for most of the journey. I apologised for missing the signs but they were not very prominent and we were looking for the way in and I offered to move."June 9, 2007
"The parking places were excellent and we did not have to wait long for the courtesy bus. The only complaint was that I was unsure what to do when I arrived at the car park as there were two entrances and not having used the airport parking before I did not know how it worked."June 8, 2007
"yes i must say i found it very good ,easy to find excellent pick ups by buses,very helpful staff i would definately recommend to anyone.Plus my car started first time so cant be bad ."June 8, 2007
"While I knew the parking was on the aeroport and fount out that there is only one long stay one, I wasn't sure it was the one. I asked some clients who booked on the internet and they were not sure either. When we parked our cars, got on the bus and spoke to the driver, he was very helpful and answered all our questions. I went away reassured. When I came back, I just phoned and the bus came shortly after. Apart from the initial confusion (your name wasn't mentioned anywhere), it was a very good experience."June 7, 2007
"Service very good and no problems encountered whilst using the parking facilities."June 7, 2007
"Booking the car park easily completed. Easy to find and use. Only complaint is that we seemed to wait a long time for a bus when we arrived back at Newcastle despite phoning immediately. Would use it again as we have for several years."June 6, 2007
"Initial problems finding an empty space and the method of leaving to prove we had paid was not clearly explained on the information sent out."June 4, 2007
"This is the 1st time we (me and my boyfriend) have ever booked and paid for something via the internet. It was really easy to follow the instructions and get what we needed. We paid £45.60 to park at the airport for a week. We live about 34 miles away from Newcastle, so getting a taxi there and back would have probably been treble that if not more. When I arrived back into the UK We went to the bus stop. There was a phone that went put you through straight to the car park customer service office. We were picked up within seconds by a courtesy bus which dropped us right off at our carpark. We were even offered help if our car battery needed a start. We got into the car and drove to the customer station, give them our confirmed reference number and we were off. No hassle, no confusion, just very straight forward and such a friendly return back into the UK. I definately recommend taking advantage of this long term car parking service."June 4, 2007
"Long Stay car park well signposted and easy to navigate. Bays were all well marked with plenty of room for opening doors. Courtesy bus to terminal was appreciated. Staff in office on return were quick and efficient."June 4, 2007
"Having chosen to travel on one of the busiest Saturdays of the year, I guess it was no great surprise that finding a parking space was more difficult than normal. Once parked, there was a problem with the courtesy bus service which saw three buses pass already full; we opted to walk to the terminal building (only 5 minutes). Overall this was a minor inconvenience. On return we chose to walk again and exit from the car park was quick and efficient."June 3, 2007
If I have a complaint it is that not enough information is given as to what to do after you get parked. You should be informed to retain your entry ticket and the voucher then when you return drive to the office and get the ticket validated.You should also be told after parking take your cases etc. to the nearest bus shelter and ring for the courtesey bus."
"excellent experience, carpark is close enough to airport to walk. Excellent pricing, efficient service.
will use again."
"no problem except that finding a space was not easy Perhaps a sign saying where there is space would be a good idea"June 2, 2007
"car park was good, easy to get to, to find and very close to terminal building no need for bus."May 30, 2007
"Having never used this car park before it is difficult to compare with others. Once I found out what the parking procedure was I found it satisfactory but not being in my first youth I found the absence of instruction as to the procedure a problem. The courtesy coach driver on my return was very helpful with my case ans also the procedure for leaving."May 30, 2007
"Everything went smoothly. Drop off, bus pick up going and coming, collecting of voucher at exit. I would certainly have no hesitation at using the long stay car parking facilities again. Norma Inglis"May 29, 2007
"both my husband and i found this a very pleasant experience we just followed the signs which we found with out a problem then a bus came straight away after about two minutes of phoning for it we would use this service again it was excellent and hassle free. thank you"May 27, 2007
"airport parking was good. easily found a space and the bus service was excellent. bus driver was pleasant even though he had a passenger going on to him about not knowing where his car was parked. will definetly use the car park again"May 27, 2007
"The security seemed to be very good in this car park compared to some I have been in.When we returned, there was a breakdown of the computorised booking system which caused a delay of about 15minutes. The problem was reduced by the cheerful attitude of the staff, although some customers got a bit fractious.
Two things could be improved 1) Increase the circulation of the courtesy bus at peak times. 2) A free drop off zone of 10 minutes is a bit tight for the more elderly. Suggest this be increased to 20 minutes. Otherwise, very satisfied"
"Everything went smoothly, no problems."May 25, 2007
"Very good service, wasn't sure where to go at first but a member of staff was very helpful and directed me and on the way out again wasn't too sure what I was supposed to do and the staff again were excellent and very very helpful and friendly, would recommened to friends and would certainly use again. Thanks!"May 23, 2007
"I found the parking facilities excellent. It was so easy to get the ticket validated and the bus service was really efficient. I would recommend this service to anyone."May 22, 2007
"Excellent! Easy access, frequent bus pick ups to airport building 2 minutes away and same on return. Easy exit, good price; what more do you need? So convenient, great service!"May 21, 2007
"We were not sure where to pick up the bus at the airport once we landed - so we set off and walked to the car.
Bus driver was courteous."
"This airport parking is very easy to use. There are lots of parking places with a very regular bus service operated to the airport but if you feel energetic it is only a 5 minute walk.
Another plus is that the AA have a depot nearby so if you are a member and need assitance with your car (once our's wouldn't start when we collected the car) they get to you very quickly."
"Easy to get to with directions give when booking, once at the airport, well sign posted. Transport to airport regular if needed, as it is well with in walking distance. On return no fuss once you got the car drive to the exit go into the ticket office hand in your ticket and ref number,and leave with no fuss. Staff in the carpark very helpfull and polite will use again when needed"May 20, 2007
"The parking is secure and safe it has CCTV and is only a short walk from the terminal. It does have a courtesy bus to take you there and back to the airport, and when you call to have them pick you up they are very efficient. The price is reasonable also. Overall very good :-]"May 19, 2007