"this is a follow up to a phone call
bad experiance of car parking at newcastle callerton.
no problem on leaving car but when i went to collect it
the boot open and car open keys in ignition first thought "nice touch" drove straight home took out cases and went to lock car thats when i noticed that drivers door lock had been damaged.i phoned callerton straight away and was told repeatedly "you should have checked before you left its only your word against mine
that it was done here".tried to speak to someone in charge but was told he was too busy to speak to me and would only tell me the same thing.i feel like i have been"conned"with the open car so i did not have to use my key before i got home and that annoys me more than the damage.i was even told that if someone was going to steal a car they would have chosen a better one than mine "as its only an escort"
"Car park is easy to find, very close to the aiport and a lot cheaper than others around. Staff are efficient and helpful. This is certainly my preferred car park for Newcastle Airport."August 19, 2007
"Directions to find car park very simple and easy to follow. Drop off and pick up very quick and efficient. Very happy with service would use again and recommend it to anyone."August 19, 2007
"Was easy enough to find and took us to the airport straight away. Was only a couple of mins from the airport so very handy. Coming bak the guys were fairly quick to pick us up and the car was ready just to drive straight out. Would use this company again."August 19, 2007
"We found the whole experience extremely efficient and the staff very helpful.
We will use the company agein"
"Car park very good value for money, easy to find from the directions given. We were collected promptly from the airport and taken back to our car which was waiting at the entrance of the car park ready to go."August 17, 2007
"very prompt transfer to airport. Very friendly and profesional stakk. On arriving back to uk we had a free phone number to callk to be picked up. Within 5 minutes they were there. Again very friendly and professional. Car was all ready at the front for us. Will definatley use again. Highly recommended"August 17, 2007
"I have used callerton in the past and have always been really pleased with the friendly efficient service.
They whisk you to the airport in double quick time and leaving your key etc is a breeze.
I have two suggestions to make.
1. Freephone. When using a freephone number from a payphone money must be inserted first although this will be refunded. So clients could be reminded about this and thus save time and frustration when phoning to be picked up.
2. The driver (extremely helpful) should wear protective gloves for handling luggage - particularly in the dark. (He was injured by a sharp corner on a case.)"
"DO NOT USE Newcastle Callerton Parking!
They kept us waiting for over 30 minutes at the airport after letting them know we had returned. Then they lied, saying that they had already been for us! Then we picked our car up which was filty inside and out and stinking of smoke. They promise to wash your car but they reckon that their car washing equipment was broken! We complained at the time but they were not interested. I would not trust these people to take care of your car. My advice is to pay a little extra and get a professional service."
"Everything fine. Very pleased with service and especially with price!"August 15, 2007
"Horrified when we arrived at 6:20 on a Sunday morning, to find that someone was sleeping in the cabin. The body odour was repulsive and I had to hold my breath throughout the booking in process. We chose to stand in the rain rather than indoors waiting for the coach. This vehicle was also dirty. The driver then insisted that he wait for another family who had just arrived, this literally caused us to miss our check-in. Overall we wasted 15 minutes, in unpleasant surroundings, which should have been spent at the airport. Although we take full responsibility for cutting our time too fine, to catch our flight. For the sake of a couple of pound in future we would prefer to park on the airport, and ensure full control over our arrival time. On our return flight when we rang, the driver was reluctant to come straight out. When he did arrive he then wanted to wait for other passengers that he was expecting, although they had not contacted him yet, although he did run us back, after a couple of minutes."August 15, 2007
"This is the third time we've used Callerton and it won't be the last. Staff are always pleasant, even at four in the morning. Service is prompt and our car has always been ready and waiting for us when we've arrived just to drive straight home."August 14, 2007
"I have used Callerton on many occasions, both direct, and via a number of booking agents. Location is ideal, easy to find and close to the airport. It`s not the smartest or most modern of places, but this is more than made up for by the friendly, polite reception, very prompt service, and having the car waiting by the gate on your return - no walking miles across a windswept car park to retrieve your pride and joy, as is usually the case elsewhere.
My only complaint, as with the majority of airport car parks, is the cost - why can I park for a weekend at Prestwick or Edinburgh for £10-12, yet everywhere in England for the same period is a minimum £20-25?"
"The Callerton Parking was absolutely pain free. No problems whatsoever. It was quick and easy and I would use Callerton again without hesitation.
"Our experience was very positive, we hardly waited anytime both going and returning from the airport. We will certainly use your service again. Its a pity you don't have a valet option as I would have taken up the option."August 13, 2007
"I had a very positive experience - the transfer was quick and painless. When we we had booked our car in, a further two cars arrived but we were off to the airport within 5 minutes. The pick-up was very quick, again the driver checked for one other couple but we were driving home within 10 minutes of calling Callerton."August 13, 2007
"Couldn't fault the service. We were met and propmptly taken to the aiport terminal and on the return, a bus was waiting to take us to the park, where our car was ready and waiting."August 11, 2007
"form driving in at the beginning of our holiday to driving out at the end of our holiday the experience was quick, friendly and easy. Thank you"August 11, 2007
"Excellent on the way out but had to wait a while to be picked up but there were lots of other people waiting too, could have done with 2 drivers/minibuses."August 9, 2007
"this is the second time i have used this car parking facility and will use it next time to. the park offers great value for money and quick transfers to and from the airport. only a 5 minute wait after exiting the arrival lounge and my car was ready to go once back at the car park.
great service at a fair price."
"We had no problems at all, found the park very easily - airport only 5 mins away. Phoned on collecting bags on return and transport picked us up within 5 minutes back to car park to find car ready for us to get in and drive away. Very good service and we would definatley use again."August 9, 2007
"no problems with anything but looks a bit like a scrap yard on the way in. bet it makes you wory when you have an expencive car
"Excellent, courteous and friendly service. Lot of people to be collected at the same time, but driver offered to take drivers to their cars to reduce waiting time.
Would use again, thanks"
"We found the service offered by callerton parking to be excellent. The coach was there to take us directly to the airport, once the car had been booked in. We arrived back into the UK late in the evening. Called the number given and by the time we got outside with luggage and children the minibus was waiting for us. On arrival back at Callerton Parking the cars were waiting for our collection."August 8, 2007
"This was excellent value for money. First class service."August 7, 2007
"First impressions were not good. Looks like the car will be dumped in a yard. But the service was great. We were driven to the airport in our own car to save time on the way and were picked up quickly by a very friendly driver in a minibus on the way back. Our car was ready and waiting. Excellent, and reasonable too!"August 7, 2007
"Service first class staff very helpful with cases and bus was waiting for us on arrival but why the price difference between Newcastle and places like Glasgow and Birmingham with a tenner of more expensive at Newcastle. Is it not a National company."August 7, 2007
"I can't fault this car park at all. They were expecting me in arrival, had a minibus waiting to take me to the airport, checked in my car with no fuss or delay and were very friendly and helpful. Also, getting back in to the airport after my holiday was easy too. One quick call to tell them I was there and they were round to pick me up within minutes and had my car waiting for me to get on my way home as soon as I got the car park. Can't fault them."August 7, 2007
"Efficient and reliable service which I would have no hesitationin using again."August 7, 2007
"Parking the car at Callerton parking made our whole holiday experience really good. From making the booking online through to collecting our car after returning from holiday it was so well organised. There was no waiting around for the transfer bus to arrive, it was waiting as soon as we had arrived to park on the outward journey and the midnight phone call on our return was answered quickly and the transfer minibus arrived minutes later and the car was ready to drive away when we got back to Callerton Parking. It was really well organised and efficient. I will definitely use the service in the future and would not hesitate to recommend the service to friends and family. The charges were very good too.
Thanks for a really good 'all round' service!"