After fast and efficient service at both ends of my recent trip, slight damage was found to my vehicle before I left the site. The damage was inspected by a member of staff and I was told the Manager would contact me in due course.
After 5 days I contacted the Company to be told they could not accept liability as none of their staff had reported causing the damage and I could not prove it had not been done previously.
It would seem one must ensure one's vehicle is inspected by a member of staff and any damage, or lack of damage, logged by them before leaving the site for the Airport.
Customer satisfaction or what.
"very quick and efficien!!"March 23, 2010
"Instant service at early morning drop-off. Immediate transport to Airport. Five minute wait for return trip. Car at reception to drive away.
Cannot fault the system. Staff quick and efficient.
Unfortunately the rear offside lower wheel arch was scratched and will require a minor touch up. Reported before leaving site. This has not yet been followed up by Manager"
"the car park is in a good location and the service was quick, but the coaches that they transfer you to the airport and very dirty inside and would not recommend for this reason. The price is similiar to others so I would use someone else in the future."March 18, 2010
"Excellent service prompt delivery and pick up. Polite and efficient service and personnel."March 18, 2010
"Very close to airport and convenient. No fuss, no waiting around. My car was there for me outside reception with engine switched on to warm vehicle up when I arrived back at car park. Staff pleasant. Cost of parking was cheap too. Will use again if the need arises in the future."March 17, 2010
"excellent-used before will use again"March 16, 2010
"excellent quick efficient friendly service couldnt fault it J Potts"March 14, 2010
"The car park was good. Very close to the airport and a quick 'delivery/pick up service. One but, the area was not 100% secure - some cars were parked beside an open gate - long term - there was a build up of frost on there tyres from a few days in one place - not great.Other car parks I have used were a couple of quid more - but were 100% secure. The choice is yours."March 13, 2010
"Thank you. I Found you to be courteous, freindly and on time."March 11, 2010
"Excellent as always, used them several times now and never had a problem. They even had our car ready and warmed up for us! Very handy for the airport, takes about 2 mins so don't have to wait long at all to get picked up."March 8, 2010
"fantastic, was worried because it was cheaper but it was an excellent fast efficient service. no problems would use again. cheers"March 8, 2010
"Very efficient. Quick transfer to the airport no hanging about waiting to be picked up. Well done!"March 2, 2010
"For the price it was good no waiting about got taken straight to the airport.On our return after phoning the mini bus was there within ten minutes. Staff very pleasant"March 2, 2010
"first class service, will certainly use this facility again, no problems at all, staff were courteous and friendly,excellent."February 28, 2010
"Callerton Parking is not the best looking carpark when you first arrive but don't let this stop you using it. The staff are very friendly and helpful. The booking in is quick and easy and the dropping off and picking up at the airport is well organised. Best of all on our return on a snowy night the car was waiting engine running and lovely and warm. I find them inexpensive and excellent value for money."February 27, 2010
"Good service.Efficient.Were wating at the airport. Car was de-iced & ready when we returned to snow at midnight."February 27, 2010
"prompt service, 3min from carpark to airport"February 25, 2010
"A friendly and efficient service. Thankyou. My return flite to Newcastle was delayed 4 hrs and there was thick snow when i got back. The car was warm,engine running and ready for off.Great. However, someone had eaten my curly wurly which was at the front of the car!! Who is going to own up!!"February 22, 2010
"quick and efficient"February 20, 2010
"No problems, transit bus both ways on time and car waiting for us on our return."February 20, 2010
"Brilliant, fast, efficient service. Very pleasant and friendly staff."February 19, 2010
"Callerton park were prompt, efficient and good value. First time we have used them but will use again. Thanks."February 18, 2010
"A great, friendly efficient service. Very quick easy transfers. Hassle free parking, you dont even have to find your own parking space. much better than using the airport itself. Brilliant.!!"February 16, 2010
"I have used this facility before and I booked it for my son who was going on holiday with his mum, brother and sister.
He found the carpark quite easily and the transfers to and from the Airport were quick and went smoothly.
The cost was a lot cheaper than using the onsite sites at the Airport. The transfer takes minutes literally.
I would recommend this facility to anyone."
"would definately use callerton again"February 15, 2010
"Excellent value for money."February 14, 2010
"An excellent service. So close to the airport it is better than using the airport parking and shuttle bus, and of course, less expensive."February 14, 2010
"Very efficient and reasonably priced service. Would definately use again."February 14, 2010
"I would recommend Callerton Parking to anyone. The service was unsurpassed, from leaving the car, where reception was helpful to collecting. On collecting the car was washed, engine running and the interior warm which was greatly appreciated on a cold return from europe. The price was reasonable and I will certainly use Callerton again as I have done before on several occasions due to the above service. I could not fault it in any way."February 13, 2010