"I found the staff to be courteous and helpful and the service to and from the airport was prompt. When I arrived back at carpark my car had a flat battery. I asked to use the phone for a breakdown service, but the driver said 'no problem - I'll start it for you' - which he did! I would certainly recommend this company."March 10, 2009
"good outward journey - easy to find - efficient delivery to airport.
Return to car less efficient - booking confirmation copied from website did not have phone number to contact for pick up - found some other customers who gave us number, but had to wait for second return trip of mini bus - over 1 hour in total.
Good when we finally got bus after wait in shelter"
"3rd time ive used this park and will continue to do so.
Promt pick up on arrival.
Still would like to see entrance from road signposted clearer, i missed it again and ive been before lol"
"Parking staff friendly. Prompt service for drop-off and pick-up at airport. No problems, but parking possibly appeared less secure than other airport parking services we have used, and car park quite muddy."February 16, 2009
"Very pleased with the service. Prompt and efficient collection and drop off. Will use again providing the cost doesnt rise. Many Thanks"February 14, 2009
"Excellent service, no hassle
would certainly use again and recommend"
"Lost for words slightly here, well I will start with leaving for the holiday. Place was slightly difficult to find and SAT-NAV is essential. Car drop off went smoothly and was a very short wait before being taken to the airport.
On arival back from holiday it was a complete farse. Was told we may have to wait 40 mins for a pickup from the airport. The 40 min came and went my partner and myself were + another couple had to wait another 50 mins outside the airport in near freezing conditions before an unmarked minibus came to collect us. After being driven back to the compound at near motorway speeds through small streets upon getting back to the compound they couldn't find my car, it took 15 min of walking through a muddy compound in the pitch black for ME to find my own car. To be quite honist id rather stick hot needles in my eyes than go with this company again. Complete chocolate fireguard company."
"We took a risk when booking this, because the recent reviews of the company were poor, stating delays with being collected from the airport upon return from holiday. We found the same thing. We were kept waiting for 40 minutes before they collected us, due to their being only one member of staff on duty. Apart from this, there were no problems, but I would be reluctant to use the company again."November 30, 2008
"Friendly and efficient service. Easy to find with directions that came with booking confimation.Will definitely use again and would recommend to anyone travelling to and from Manchester airport"November 25, 2008
"Easy to find using a Satnav and only 10mins transfer to airport. A bit rustic when we arrived with pot holes in the drive (not good for a sports car!). The staff were friendly and helpful and most importantly they were waiting for us on our arrival back into Manchester at 11pm. A good service for the price."November 11, 2008
"We were left for 1hr 40min before we were picked up and were given the run around with excuse after excuse. Do not use this carpark. It might be cheap but it's not worth ih !"November 5, 2008
"very good service well pleased, quick, and frendly"November 5, 2008
"we found it very good and would recommend it to everyone"November 2, 2008
"very easy to find using directions supplied,good service to and from airport only a few minutes on minibus, very good value would definitely use again."November 2, 2008
"everything great, very efficient service. No problems at all and would highly reccommend this company."November 2, 2008
"Having used Secure many times and always been satisfied. I was disappointed that on this occasion this was not the case. The outbound service was fine but the return services was not. My plane arrived on time at 10.10 pm at T2 and i cleared baggage and rang Secure around 10.40 the driver advised me to wait inside the building as he was extermely busy and had others to pick up at T1. I waited until after 11pm thenwent to the pick up point another couple joined me and said they had been told he would be around 15 minutes and that they had come out to meet him We waited in the frezing cold and didnt get picked up until 11.35 we then had to wait for another couple who had got lost. We didnt collect our cars until 12.05. The driver explained he was on his own that evening and struggling!!"October 30, 2008
"Do not park you car with this Company, I booked my car in this car park for two weeks when I went to florida, the car park is a nightmare to find and when I arrived the office was locked up and I had to phone a number to get someone to book me in. On our return journey we called when we arrived and was one of the first parties at the pickup point, after 30 minutes of waiting a driver arrived to pick people up but the it was not our party of six when we stated we had been waiting for 30 minutes he said it wasn't his fault and he was the only driver, he had to take people back to the car park and then return for us. We waited over 1 hour to get from the airport to the car park. This company is the worst company I have every been with and would not recommend them!"October 27, 2008
"Excellant parking But had to wait 30 mns for collectiom. Will use again though. Thanks"October 23, 2008
"We found Manchester Secure Airport Parking excellent. No waiting.Just a good service overhall"October 20, 2008
"We found on arrival that the staff (Singular) was very unhelpful especially as we had a disabled person in our party, and on the return pick-up we were not told clearly where to go for the mini-van, and again, a very unhelpful staff member.
We will certainly not be booking with Park & Go again and will no recommend it to any other person!"
"We had to wait 40 minutes from arriving at the compound until we finally got away. A driver hadn't turned up apparently. This is one of the poorer parking services I have used and I certainly wouldn't use this operator again"October 19, 2008
"Efficient service, good value for money. Would use them again because the price was very competitive."October 19, 2008
"Good service - friendly. Fast pick up and straight to particular terminal - doesnt leave you to walk to a central point like other services. Acceptable distance from airport - took 10 to 15 mins each way - travelling very early morning out and late night back, so haven't experienced the daytime traffic on this route."October 13, 2008
"The parking was very convienient and cheap too. My husband and I were surprised at how efficient the service was for the cost."October 10, 2008
"very good - 10 min transfer time and minibus picked us up 10mins after calling from car park outside arrivals"October 9, 2008
"I am both surprised and delighted to receive your request to comment on your service. We found your car park easily and were driven to the airport by a very friendly and helpful driver. However on landing at Manchester airport at 7.00am from Bangkok we found the letter we had contained only a partial telephone number to ring. The only other contact details were for an office which did not open till 9.00am . Very tired from our long flight the staff at Manchester information desk tried to locate the correct number for us It took until 8.40 to do this as there was confusion as to the car park name and then we had to wait in the cold until the driver arrived at 9.00. “were you not given a card with the number?” was the only words uttered by the man on the whole journey. When we spotted our car in the lane leading up to the reception area he stopped unloaded the cases and went off without saying a word.
All flights and transfers throughout our holiday were on time and handled with exceptional customer care apart from your company and your representative. We will not be using you again or recommending you."
"got us their for the flight, return waiting for us no problems thankyou."October 5, 2008
"The place looked a bit rough, but in fairness, many of them do. The service was 1st class. We had only a slight delay before being taken to the airport and were collected within 10 mins on our return. The staff we dealt with in the office and the drivers were polite and efficient. Top marks."October 2, 2008
"Used this car park twice now good service. very good prices and user friendly. easy to locate only ten minutes bus ride from airport and picked up within ten minutes of ringing on arrival. Easy access to motorways and A roads. Very good all round service."October 1, 2008
"Would not use this parking company ever again. They were so rude.
When we arrived at 5.00am the hut was locked and I had to telephone for someone to come. When he arrived he told us to get into the mini-bus no help would be given with the luggage because of health and safety regulations. There were 4 of us in our party one 80 year old and one 79 who has walking difficulties, the step was so high myself and my husband had to lift my mother onto the bus. When we reached the terminal I asked if they had a portable step to help the reply was NO IF YOU DON'T LIKE IT DON'T USE US. WE CERTAINLY WILL NOT. I THINK THAT IT SHOULD BE STATED IN THE INFORMATION THAT THIS COMPANY IS NO GOOD FOR PEOPLE WITH WALKING DIFFICULTIES OR IF YOU WANT TO BE TREATED WITH RESPECT"