"very good service well pleased, quick, and frendly"November 5, 2008
"we found it very good and would recommend it to everyone"November 2, 2008
"very easy to find using directions supplied,good service to and from airport only a few minutes on minibus, very good value would definitely use again."November 2, 2008
"everything great, very efficient service. No problems at all and would highly reccommend this company."November 2, 2008
"Having used Secure many times and always been satisfied. I was disappointed that on this occasion this was not the case. The outbound service was fine but the return services was not. My plane arrived on time at 10.10 pm at T2 and i cleared baggage and rang Secure around 10.40 the driver advised me to wait inside the building as he was extermely busy and had others to pick up at T1. I waited until after 11pm thenwent to the pick up point another couple joined me and said they had been told he would be around 15 minutes and that they had come out to meet him We waited in the frezing cold and didnt get picked up until 11.35 we then had to wait for another couple who had got lost. We didnt collect our cars until 12.05. The driver explained he was on his own that evening and struggling!!"October 30, 2008
"Do not park you car with this Company, I booked my car in this car park for two weeks when I went to florida, the car park is a nightmare to find and when I arrived the office was locked up and I had to phone a number to get someone to book me in. On our return journey we called when we arrived and was one of the first parties at the pickup point, after 30 minutes of waiting a driver arrived to pick people up but the it was not our party of six when we stated we had been waiting for 30 minutes he said it wasn't his fault and he was the only driver, he had to take people back to the car park and then return for us. We waited over 1 hour to get from the airport to the car park. This company is the worst company I have every been with and would not recommend them!"October 27, 2008
"Excellant parking But had to wait 30 mns for collectiom. Will use again though. Thanks"October 23, 2008
"We found Manchester Secure Airport Parking excellent. No waiting.Just a good service overhall"October 20, 2008
"We found on arrival that the staff (Singular) was very unhelpful especially as we had a disabled person in our party, and on the return pick-up we were not told clearly where to go for the mini-van, and again, a very unhelpful staff member.
We will certainly not be booking with Park & Go again and will no recommend it to any other person!"
"We had to wait 40 minutes from arriving at the compound until we finally got away. A driver hadn't turned up apparently. This is one of the poorer parking services I have used and I certainly wouldn't use this operator again"October 19, 2008
"Efficient service, good value for money. Would use them again because the price was very competitive."October 19, 2008
"Good service - friendly. Fast pick up and straight to particular terminal - doesnt leave you to walk to a central point like other services. Acceptable distance from airport - took 10 to 15 mins each way - travelling very early morning out and late night back, so haven't experienced the daytime traffic on this route."October 13, 2008
"The parking was very convienient and cheap too. My husband and I were surprised at how efficient the service was for the cost."October 10, 2008
"very good - 10 min transfer time and minibus picked us up 10mins after calling from car park outside arrivals"October 9, 2008
"I am both surprised and delighted to receive your request to comment on your service. We found your car park easily and were driven to the airport by a very friendly and helpful driver. However on landing at Manchester airport at 7.00am from Bangkok we found the letter we had contained only a partial telephone number to ring. The only other contact details were for an office which did not open till 9.00am . Very tired from our long flight the staff at Manchester information desk tried to locate the correct number for us It took until 8.40 to do this as there was confusion as to the car park name and then we had to wait in the cold until the driver arrived at 9.00. “were you not given a card with the number?” was the only words uttered by the man on the whole journey. When we spotted our car in the lane leading up to the reception area he stopped unloaded the cases and went off without saying a word.
All flights and transfers throughout our holiday were on time and handled with exceptional customer care apart from your company and your representative. We will not be using you again or recommending you."
"got us their for the flight, return waiting for us no problems thankyou."October 5, 2008
"The place looked a bit rough, but in fairness, many of them do. The service was 1st class. We had only a slight delay before being taken to the airport and were collected within 10 mins on our return. The staff we dealt with in the office and the drivers were polite and efficient. Top marks."October 2, 2008
"Used this car park twice now good service. very good prices and user friendly. easy to locate only ten minutes bus ride from airport and picked up within ten minutes of ringing on arrival. Easy access to motorways and A roads. Very good all round service."October 1, 2008
"Would not use this parking company ever again. They were so rude.
When we arrived at 5.00am the hut was locked and I had to telephone for someone to come. When he arrived he told us to get into the mini-bus no help would be given with the luggage because of health and safety regulations. There were 4 of us in our party one 80 year old and one 79 who has walking difficulties, the step was so high myself and my husband had to lift my mother onto the bus. When we reached the terminal I asked if they had a portable step to help the reply was NO IF YOU DON'T LIKE IT DON'T USE US. WE CERTAINLY WILL NOT. I THINK THAT IT SHOULD BE STATED IN THE INFORMATION THAT THIS COMPANY IS NO GOOD FOR PEOPLE WITH WALKING DIFFICULTIES OR IF YOU WANT TO BE TREATED WITH RESPECT"
"A really good service and will use them again. Thank-you."September 29, 2008
"On arrival at the car park we were met by a very abrupt, unfriendly man who kept us waiting to check in,he hardley spoke to us apart from the basic minimum required.On arrival at the airport on our return, we phoned for pick up to be told he would be with us in around 15 minutes, 40 ninutes later I had to call again to see where he was, he said he was on his way that he would be a couple of mins, another 15 mins later he arrived, so all in all we were waiting at the airport for 1 hour, not good enough. After bringing our dissapointment to the attention of the return driver, we were told abbruptly,'if you are not satisfied go somewhere else in future!!'Frankly that is exactly what we intend to do!!It may be a good rate, but it shows in the bad service given."September 26, 2008
"Arrived at secure airport parking, all went very smooth and according to plan. Taken to the airport by mini bus as stated. Returned to Manchester, flight was late but met by mini bus, given key to car and taken back to car park. Smooth as clockwork and well recommended. Would certainly use secure airport parking again."September 25, 2008
"Very easy to use and good contact. Had to wait around 20 minutes after landing, but all round good service. Would recommend to others."September 25, 2008
"Good people nice and close to the airport with friendly staff, Top Marks"September 24, 2008
"easy to find quick and simple transfer/pick ,up what more can I say , will use again deffo"September 24, 2008
"Your parking site was difficult to find and I have Tom Tom to thank for getting me there driving on my own - without a navigator I may still be looking. Apart from that your staff were prompt and helpful."September 23, 2008
"This was the first time I used this service and I was pleasantly suprised at the efficient service. The directions were easy to follow and accurate, but the sign for the carpark its self could be bigger and illuminated as i drove past it and had to reverse back a little. but all in all i would recomend it to a friend."September 20, 2008
"A fair price for a fair deal. Difficult to find in dark, however satnav got us within 5 yards of gate.
Reception locked when we arrived but pick-up bus appeared before we had time to phone. Security man also arrived from his rounds (a good sign).
On return, got no reply from 1st attempts. Eventually got reply and informed that pick-up was on it's way and it arrived almost immediately (other passengers had already called).
Drop-off/pick-up point for T3 is a long way from terminal and in bad weather, one would be soaked before reaching it (not best preparation for a long flight or drive home). Also long way to transport suitcases if no trolleys available.
Otherwise service was excellent and drivers courteous and helpful with luggage"
"Very quick pick up from car park and airport. Nice friendly staff."September 19, 2008
"1) poor roadway signs for entry.
2) NOT secure. Arrived at 04:30 - gates open. Anyone could walk in.
4) number to dial to be picked up is a mobile. Signal was very weak and kept cutting off.
5) pick up point not marked"