"Booked through an intermediary as this receieved a discount, return flight from U.S. delayed by a day due to storm Grayson across East coast of America, having changed airports and experienced a disruptive 24 hours of not knowing whether / when we would be able to get home we finally arrived back 24 hours later than had been booked.
We were unable to get out of the car park with the pre pay token and had to pay another £15 via credit / debit card to do so.
Spoke via intercom as there is no one actually at the car park, staff member informed there was nothing he coud do and and suggested take it up with Jetparks.
Two emails sent to Jetparks, one in advance, as soon as we knew, informing them we would be delayed and requesting whether in the circumstances discretion could be allowed as a previous airport parking company had allowed.... NO REPLY TO EITHER EMAIL...
Phoned the company, complete waste of time, "nothing we can do" was the reply, just repeatedly stated that car had stayed in excess of booked time, quoted time period car booked in for, tried to explain why would anyone book additional days "just in case" but staff member not interested in listening to any rationale discussion.
As per reviews on other sites this car park is unmanned, drive around trying to find a space, when lucky enoug to find one then park your car on the uneven muddy gravel surface, drag your bags across same, get your shoes and cases muddy then wait for a bus that loops the huge car park ad could be some time, meaning you need to allow extra time to get to the airport.
Driver on return bus ignorant, both my son and I said good morning to him, this was ignored.
Terrible Customer service all ways round, this was the first and LAST time we shall use this group, we have previously and regularly used another smaller local firm who warm/ defrost the car for your return, are on site, have facilities, an office, toilets, a smile and a personal greeting, only tried Jetparks due to the offer, there is truth in the saying, "you get what you pay for".
Spend a little more and get your holiday off to a good start with personal service, a company who cares and who provide a quality place to park not a muddy, uneven, deserted place to abandon your car, for jetparks customer service seems a low priority."
"I had a bit of a problem finding it due to the road works, but overall the park was excellent would highly recommend."December 21, 2017
"Give yourself a bit extra time as it is a massive car park and very busy. I like the sign that is lit by the entrance that tells you where the empty spots are. Have already been there a few times and have another couple booked for next year."October 3, 2017
"No problem. Only thing I could suggest is an emergency phone box at several points on the car park. Not everyone has a mobile or the office number handy if needed."September 24, 2017
"Very easy to use, useful email giving directions to drive to, totally relaxed for the week knowing that my car was in very safe hands.
Thank you jet3 car parks for making my experience so faultless.
Shall use you again for my next trip."
"Great place to park up and the bus service is good efficient and you never have to wait long for one to come.
I always use a Jet parks when flying from Manchester and would recommend them"
"Very good service good connections will use again"August 21, 2017
"Very easy to use would do so again."August 4, 2017
"Very easy to find very busy though and difficult to find a empty parking space. Then waited 45 minutes for a bus to take us to the airport. One bus went past full. Was late checking in. On return another long wait for the bus to take us back to the car park."July 20, 2017
"Found it easy to use although massive in size. Buses regular and drivers courteous. Definitely would use again"July 15, 2017
"Massive car park: had to drive round for quite a while to find a vacant spot - even out of main school holiday time. Rough hardcore type surface made pulling heavy wheely-bags to the bus stop hard going. Pick up and transfer to airport was speedy on both legs and not a long wait. However on both entry and exit the car registration was not recognised. I had to ring on the intercom for help. Calls were answered and dealt with speedily by helpful staff. On entry a token was issued after my call which I was told would get me out at exit but putting the token in the exit machine just produced a request for £112 to be paid (I had already paid in advance). The remote operator cancelled this and let us out."July 9, 2017
"Not easy at midnight to find your car. Bus driver didn't know where to drop you for your relevant section and wasn't really interested. Otherwise efficient enough."July 5, 2017
"This was my first time using Jet parks (Jet Park 3) took 30 mins to find a parking space, no parking bays, cars literally abandoned, no security, no staff, no tarmac (just stones) and extremely poor lighting !! If you have a moderate to luxury car don't be parking it here as there is no fixed or roaming security and no marshalling in car parking.
Picked up from Terminal 1 at 3.45 am after 30 min wait, driver was very rude, abrupt and confrontational, treated people as if they were stupid.
Couldn't be bothered to ask anyone what car park number they were at (only 7 of us on board).
Got rude with me when I asked him if he had said stop "92" didn't have time for anyone... dear bless any poor soul with special needs and or a disability, this guy needs some serious customer service training! Definitely not an asset to the company. Use his company at your peril!
Anyone can buy a ticket and come in and can break into your car unchallenged, please read previous feedback. Hopefully this mentioned driver for the company will learn some manners and etiquette."
"First class location with good links to the terminal"July 2, 2017
"Getting in and out of parking area was great.
Only negative was pick up and drop off bus, had to wait a while as bus very busy, first one was full next was full when we got on.
More buses needed during busy times."
"Not been to jet park 3 before as normally fly from Terminal 2 but found the service very easy to use very enjoyable experience"June 24, 2017
"Fabulous and so easy coming back , but going ... was so stressful , followed instructions, from the last roundabout at the airport and to come down the road I think and would seriously consider early signs like that advertise Jetparks 3 , there was nothing"June 7, 2017
"Very good easy to find very good bus service pleased with everything"June 1, 2017
"Needed to rebook for another time, and the team sorted really quickly and efficiently. Parked up with no problems, and left with no problems. Great customer experience."May 18, 2017
"I thought everything was very efficient and well organised"May 16, 2017
"straight forward easy parking good shuttle no hastle would recomend and use again thanks."May 14, 2017
"Always use Jetparks3... easy to get to, number plate recognition at barrier and buses are free and often and plenty of space for luggage."May 11, 2017
"Very easy online booking. Hassle free parking. I kept my car keys with me.
Frequent BUS service to Airport and back to car park.
Excellent experience. Will always use this in future."
"It was quite good. As I am disabled and have a limited walking condition we thought we would never find a parking slot near to were the bus stops where , but we managed it, so all was well. Thank You"May 8, 2017
"More info re the arrangements for parking on arrival and better signing for the exit after collecting your vehicle. The last time we used Purple Parking it was called Purple Parking not Jet 3."May 3, 2017
"Never used the airport car parking before but we will definitely use it again, very happy with the service."April 14, 2017
"Very easy & efficient to use"April 9, 2017
"Had previously used an out of area car park without any problems but liked the locality and ease of BCP so will make them my first choice in future."March 22, 2017
"This was the first time we used your airport parking and will definitely use you again, There was a bus as we parked up and after 5 minutes of waiting at the airport to return there was another bus arriving to take us back. Excellent service."March 22, 2017
"A very reasonably priced and efficient service."March 12, 2017