"Polite, helpful and drivers who were willing to be flexible with minor time changes.
No problems at all the company."
"Great service and would use again"October 25, 2007
"I have already completed a survey for FHR!!"October 24, 2007
"Excellent service, no complaints and will recommend to others!!!!"October 24, 2007
"Excellent service and cheaper than using taxis.
Might not have been worth while if we had been restricted to meeting in Terminal 1 car park,
as originally notified when we booked."
"I have used this service several times and have never had any problems. This time however was a different story. When I dropped the vehicle off I had to wait 30 minutes for somebody to collect it. Then when I returned I had to wait a further 20 minutes. I won't be using them again."October 23, 2007
"I returned from my honeymoon to find that when my car was returned to me it was in a terrible state, the car was covered in bird muck, and I don’t mean a small amount, also it had a scrape on the front bumper which will need repairing, the lady who bought the car back to me (was the same lady that collected the car from me) got out of the car and said I’m very sorry but we have been so busy that I did not have time to valet the car, she then asked me to inspect the car and I saw a scrape on the passenger side front bumber about 2.5 inches long, she said that it was not their when she collected the car and that we are insured so it was ok, I was horrified not only at the damage but the amount of mess on the car. I did not sign to say I was satisfied with the return of the car. On my way home I stopped at a car wash, and paid £6.99 for a car wash and i have kept the reciept, and still the bird muck has not been removed, it will need a valet, as far as the damage to the car I will be getting a quote from my Mercedes dealer to have the damage repaired and will be claiming off your insurance, so please can you send me details to enable me to do this.
Please see attached the photos, when I said to the lady that the car had been parked under a tree she said no where we park their are no trees, so I would like to see the CCTV of when the car was parked and where it was parked and also on the time when she collected the car. I would like confirmation that you can supply this to me within the next 7 days. If I do not receive this I will be taking legal action as I feel that the cost and this type of service is really disgusting from what is supposedly a respectable and professional business.
I look forward to your comments on this matter
16 Lilac Grove
"Drop off and pickups excellent but the car had been damaged and it was covered in bird muck, disgusting state, taken pictures. Cost £6.99 for a car wash which didn't get dirt off, now has to go for a valet. Have to take car to Merc dealers for a quote for the repair of bumper. Lady who brought car back was very indifferent, said "It's okay as we are insured, no apology, said they had been too busy to clean car. Would not recommend or use again."October 22, 2007
"I left my car with FHR Valet parking service on the 12th of oct. till the 19th oct , we were met at the agreed time although we were a little late this was no problem for them left the with the return flight was 4 hours delayed after ring them when we came through immigration we recived a call saying the driver and my car were waiting for us at the drop off zone perfect service 100% better than our holliday"October 20, 2007
"Booked through FHR ..Very pleased with meet and greet sevice..Travelling alone I found this parking facility invaluable."October 19, 2007
"Had a bit of trouble finding where to go with all the new security, but once we found where to go we were met by a very nice gentleman.He was well mannered & chatty unlike some of the other meet & greet we have used before.On the return we were met by the same gentleman i couldn`t fault the service it was excellent and will be using it in the future."October 19, 2007
"A very satisfactory experience, saving the hassle of waiting for and wrestling on and off courtesy coaches and then finding our way out of the car park. It was particularly pleasing to find the return driver was a fellow Institute of Advanced Motorists member, evidence that the car had been in good hands."October 19, 2007
"Excellent service! Even though we had a 4.5 hour delay on retuning, our car was with us within 15 minutes. Will certainly use you again!"October 18, 2007
"Excellent service, arrived at Manchester Airport and was met by a very friendly driver who took our car, and we began our holiday free of stress being able to go straight to departures which was 2 minute away. On our arrival back to England we were met again by a very friendly driver returning our car back to us. I would highly recommend this service to anyone wanting a easy, stress free beginning and end to their holiday. all in all excellent service."October 10, 2007
"First time had used this type of parking. Used to trawl around the long stay car parks looking for spaces then waiting for bus etc.
Rang valet parking prior to arrival at airport. Valet arrived after 5 minutes, very courteous and friendly. Upon return to UK car again arrived within 5 minutes. Again friendly and courteous.
Will definately use the service again and recommend to friends. Massive saving and no hassle."
"i have used cps twice now. the first time drop off was good but we had to wait for over an hour for our car to be returned, in the january cold. this time we waited 15 mins for pick up and 25 mins for return. i will not use this service again unless i am pushed for time for my departure."October 8, 2007
"The service was very good and I will use them again without question"October 8, 2007
"Good all round but customers for T2 have a bit of a hike to the Treminal and need to allow lots of time, the lifts take forever and the it's a long way even using the travelator, about the same as a ride from the carpark so no real saving. Arrival great, car delivered to T2, so why can't you drop off there it takes the same amount of time as a pick up?"October 8, 2007
"I found the service excellent and very efficient. I was travelling alone with my baby son and found it to be stress-free. The men were courteous and polite and explained everything to me. I will use the service again and will definitely recommend it to others."October 6, 2007
"I have used this firm on several occasions now and never had any problem, the staff are courtious and efficient,and very helpful.
The on line booking is easy to use and very quick."
"friendly and reliable would use again"October 4, 2007
"we phoned after collecting our baggage and were told to be at a certain place in 15 minutes. We then phoned after 30 minutes and were told they were on their way and then after 40 minutes told they were at a different terminal ! not good and we were not happy after a tiring trip to be left in cold for so long.
Great idea but badly executed and no apology from staff"
"Generally very good service. The driver did not turn up with correct paperwork and we had to go to terminal one instead of three because of restrictions, although the car was returned to us at Terminal 3 on our home journey? I would recommend this service to those people who require a faster service than using terminal buses back to long stay car parks."September 27, 2007
"found this service excellent and convenient. will definately be using again.the meet and greet facility was so easy and time saving"September 26, 2007
"Arrived at the airport and was told to go to level 5 in the short atay car park of Terminal 1 and wait for a driver . 40 minutes later I was contacted and told I was at the wrong place , should of been pick up point , finally got car uplifted amongst moans about having to pay for the parking ( the driver moans ) . Return trip was fine with good service ."September 26, 2007
"We found the service you provided excellent, very efficient and prompt. Staff were very friendly and helpful, would certainly use services again. Prices good compared with other parking services which were a fair distance from the airport. Thank you."September 25, 2007
"The arrival at the airport was excellent. However, coming back we were kept waiting for nearly an hour. The mobile phone number we were given wasnt answered for ages then when it was we were informed the car was on its way. Quarter of an hour later we rang again to be told he was just leaving.
I rang the main number to get re -directed to the mobile. This has shown up on my mobile bill as a premium rate number."
"Was very good on the collection on our outward journey. However on the return we had to wait 35mins for the car to be returned to us. After travelling for 12 hours and arriving back at 4am, this was not welocomed and defeated the reason we booked the valet service."September 24, 2007
"Very good service. Reliable, quick and reasonably priced. Will use again."September 23, 2007
"2nd time we have used this service we will continue to use you whenever we fly from Manchester again, no waiting on dropping the car off and collecting, helpfull staff who assisted with our cases, have already given your details to all my friends who will require this service"September 23, 2007