Luton Paige Airport Parking Ltd reviews

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Here are some comments that our customers have made about Luton Paige Airport Parking Ltd

Showing 1 to 30 of 262 1 3 4 5 6 ...9

"Arrived at Luton Airport to be told the bus was less than 5 minutes away. Got to the stop to then be told we couldn't fit on the bus and another was on its way. We waited 25 minutes in the cold at 11:30pm at night. Once I finally picked my car up the lights had been left on by whoever moved it which lead to my battery failing and not being able to make my full journey back to Manchester. Definitely will not be using again."

February 27, 2019

"They're good when you take your car on time. I did my holiday longer, then I payed for another two weeks and Page staff told is no good and I have pay 10£ a day. If you don’t know when you're back, don’t buy PAGE parking. Other parking facilities are happy when you stay longer and pay online."

February 9, 2019

"Booked my Toyota Hilux through a price comparison site for 2 weeks parking before Christmas. I turned up only to be told that they wouldn't accept the vehicle as it's a commercial vehicle although all vehicle details were provided at time of booking. I had to park in Airparks close by. They then refused to refund any money. The worst customer service I have experienced."

February 6, 2019

"Booked 7 days parking on the Multi-storey Car Park Luton Airport commencing 20th January and returnining to vehicle by 6pm on the 27th. Unfortunately due to our plane being cancelled, we unable to make this time slot so we didn't arrive at Luton till 8pm on the 28th January, so I was prepared for an overstay charge being 26 hours overdue. The charge that the car park people imposed on me was £116. That's because the first 24 hours the charge goes up in increments which is fair enough but after that the charge is on a daily basis so because I was 2 hours beyond the first day charge of £58 they then took another £58, hence the overall charge of £116. I personally think this is both disgusting and shameful and is indicative of how people can RIP you off so beware if you are in a similar position as we were, you know what to expect. I myself will no longer be using airport car parks in future. I will pay more and go by taxi to the airport, it's a pity it's come to this because I have been booking with Holiday Extras for several years and I've no complaints whatsoever with them but now the greedy fat cat brigade has taken over the airports, they will not be getting a penny off me for their so called services."

February 5, 2019

"Only thing to complain is a bus driver who came to pick us from airport. What a horrible attitude! I was struggling to load my heavy lounge to the vehicle and I didn't receive any help at all from him. He was standing there watching people with hands in his pocket. I've never seen anything like this before. Very rude for people ask to leave a vehicle. I think he was from Poland when heard his accent, tall guy with sunglasses on. He also was gesticulating about another people driving and showing up his frustration in front of everyone. I wouldn't park there in the near future because of this person working there."

November 12, 2018

"No fuss, no hassles. Highly recommend. Thanks"

November 6, 2018

"Was refused a refund for a duplicate booking! Would rather benefit from customers misfortune, double charge you when you have two bookings for the same day, same name, same car reg. Absolutely disgusting choice of words from the Operational Director ‘as the advisor told you we will not be refunding you for the same reason she already told you’ when I asked to escalate it to a manager. The reason being that's a non-refundable booking when I messaged them minutes after realising what had happened. Keep the extra money and buy yourselves some business and customer service training."

November 5, 2018

"Absolute garbage. Customer service is non-existent. Just keep getting passed from pillar to post. Waste of time."

September 28, 2018

"The cheapest quote from other sites. Excellent service. Not waiting around to get dropped off or getting picked up at 4 in the morning. Would use them again."

September 2, 2018

"The worst experience I have ever had. By mistake I bought a parking for 1 day early than I needed it. When I called the parking I explained that I needed to arrive on Sunday, not on Saturday so I paid for 1day extra, so my place would be free for 1 night. The operator refused to give up, he could not do anything. He told me that I had to make a new booking for the day that I needed, and that my money was going away, and if I did come on another day, he would not let me in. I tried to explain that I had made a mistake and immediately tried to contact them, but I could not make a call because it was evening and I did not interact with the phone lines, but it was completely unacceptable to me. I am very disappointed, this is very unprofessional. Never come back."

August 24, 2018

"Good and reliable service, I can recommend it to anyone :)"

August 23, 2018

"Really surprised at how efficient the whole process was. Staff great and car well cared for. Will definitely use again. "

August 21, 2018

"I have had the unfortunate experience of coming into contact with the blonde??? receptionist, whom I found to be rude, inconsiderate, obnoxious and extremely unprofessional. Her attitude was couldn't careless about the customers. I can't recommend this company. "

August 14, 2018

"A little hidden away at Slip End but still just off the Motorway. Transfer to the Airport was within a few minutes likewise the collection on return with the car already parked handily waiting. All in all a smooth process and the price was more than reasonable. Only downside is the longish walk to and from the terminal from the drop of/ collection point. Recommended."

August 9, 2018

"Very bad service, read carefully what they give you to sign. I've had to come back earlier from my holidays and they charged me 25£ for my car collection because I did not call them 24 hours before. I got a scratched car but I saw this on my driveway then I can't do nothing now! I was waiting 45 min there to get my car back and I saw that no one read this, just sign and go and off course they use this fact. I will never park there!"

July 27, 2018

"Excellent, after booking I read on-line reviews of this type of company and they were all awful, so I was expecting a really lousy service. BUT I was delighted with the experience, got to reception all very quick and efficient, nice clean mini-bus took us to the airport within 15 minutes and collected us on our return within 10 minutes of my call to them. I also left my Tom Tom stuck to the windscreen instead of removing it, so did not expect it to be there when I got back. There it was still there, and the driver had even turned it off so the battery didn't go flat. I don't know if my good experience was just a 'fluke' but I would use them again without hesitation."

July 17, 2018

"If you have a mobility vehicle they will not take it. This is not mentioned on their website. They were unapologetic."

June 25, 2018

"It is the second time we use this.If you get a gold card don't bother to get that 10%discount,you won't find any free spaces.If you paying full price you'll be surprised to book 10 cars straight away.So that card it's useless.In my second book we just lost the flight...on a busy day expect to spend more Tha one hour to arrive to the terminal,so that 15 minutes travel time advertised it's again....wrong.We had to get the car out and find a next day flight.Unfortunately once you're out you're loosing your booking.We tried to get a sort out by the phone,to pay any extra ...that space was already paid for two weeks..but nothing.The person on the phone didn't even bother to listen,I could here himon the background how he put the phone down,speaking with other people which is a big lack of professionalism.Customer service again....useless.So in the end we lost the flight...we buy other tickets...we lost 100£ parking booking for to weeks...we couldn't find other free spaces...and we are gold card members Paige parking."

June 4, 2018

"On picking up my car the drivers side was covered in mud, so much so that I didn't spot the damage over the rear wheel arch! It had been scraped against something, causing a dent and some distortion. Needless to say that Paige refused to acknowledge their part in the damage as I hadn't reported it to them before leaving the parking. There is no way the person who caused the damage would not have known about it. And was the mud splatter an attempt to hide the damage? If you use this parking then make sure you check every inch before you drive away. I for one will not be using them again."

May 24, 2018

"Three times this happened to me and my family- we are waiting outside in the cold for 40-50 min. Every time the driver says - oh I am just a driver, call the manager. The manager says - oh I just came, no idea. Come on guys, just hire more drivers. Ps - the manager even told me, that the drivers are courtesy and we should be happy that they are coming at all for us?!!?!?! Really?!????!!!?!?"

May 22, 2018

"the worse car parking experience ever. The parking is quite a way from the airport its self. Their customer service is non-existent. On arrival it looks rather shabby and given instructions on what to do on return by a rather officious receptionist. We arrived back and after the flight being delayed phoned to be told it will at least 30 minutes at 1.30am it's not what you want to here, I said oh really. the reply came "well your late"!!! and the bus has gone and then she hung up. its dark and you collect your keys from the "happy" receptionist you are told "your cars up there somewhere". DO NOT USE at any cost "

May 15, 2018

"If the woman that mans reception has not learned anything about customer service in 60+ years it is unlikely that she will now. However, the drivers were polite and punctual. "

May 9, 2018

"Had a terrible experience with this company, would advise to avoid at all costs. After arriving and finding out I had stated my arrival time was the night before (I arrived the next morning) I was turned away by a very rude and unprofessional attendant even though my booking was still to run for the next three days. Rather than admit me for the remainder of my booking I was told there was nothing they could do and only a new booking for the whole three days would be permit entry. I even offered to pay for one days parking to cover the late arrival but no luck. Thankfully I had booked through a third party comparison website who refunded me in full. I was force to make a new booking with the company next to this Airpark, who were just as cheap but had cleaner offices and friendly and understanding staff. I would recommend anybody to avoid Paige at all costs and use Airparks next door for a much more professional service."

April 20, 2018

"Its a shame as up until the return of my car I was thinking that this was a really good service. However my car was returned with a lot mud on the drivers side floor. Not good as I had valeted before hand."

April 8, 2018

"The worst customer service I've ever seen!!! Very rude employees, switching off the phone without giving any explanations, people with children waiting to be picked up more then 50 mins!!@ When the driver came explain that it's not their responsibility to pick up peoples from airport!!! If you want bad experiences book this cap parking!!!"

April 5, 2018

"DO NOT USE AT ANY COST. This is the worst parking experience I have ever witnessed. The receptionist was atrocious and was verbally abusive to our party. "

March 18, 2018

"Pick up at airport an absolute shambles. Rude driver arrived, we were first in line but he parked and started loading from the rear of the line. 3 of our party took seats and 2 of us loaded the cases by which time there was no seat on the bus. We all were made to disembark and unload cases again. Left in rain with a disabled man 45 mins, rubbish"

March 12, 2018

"Arrived no problem, Returned no problem until the following morning. When I collected the car it was dark so didn't notice anything, when I woke the next morning I saw that the whole front of the car and down the sides was covered in mud, it looked like someone had been driving it through a mud track or where it was parked another car had been driven at speed and possibly wheel spinning splashing mud up onto my car. I had only had a full valet the day before I left it and it was in pristeen condition. I haven't contacted Paige yet but depending on their response will decide whether I use them again or not, needless to say I am not very happy. "

February 23, 2018

"Veryou good easy access without delays. Iam happy"

February 6, 2018

"Good service all round was pleased .....could do with a few more signs though to get you there ..turning into the wrong car park just before you get there it seems , is a common problem..a sign saying "Paige Parking straight ahead" right next to the previous car park..would be a help!... Good service though."

February 4, 2018