"Parking Road Surface very poor. Gravel and holes in road everywhere. Poor parking bay markings, no row markings (to help ID the row so you can find your car), poor signage to exit.
Driver shut exit door on my 12 year old son as he was leaving the transfer bus.
"Easy enough to find a space. 10 minute wait for the shuttle bus both ways. Online price of £6.50 great compared to the £15 daily rate."April 22, 2009
"Convenient,reliable and close to terminal. Good value if booked on line.
Although the buses run to a routine, I really hate waiting for more than 5 minutes. Therefore to make this experience even better, I would like a more frequent bus service"
"No problems - all was smooth on arrival and leaving departure - just like you want..."April 21, 2009
"Relatively smooth with no major problems. The machine read my number plate wrong though."April 20, 2009
"Good car park, close to the terminal, short transfer time. Traffic problems meant there was a delay getting a bus on return and a bit of a scramble, everybody trying to make sure they got on.
Exit machine not working, so some poor bloke had to stand there taking evrybody's bits of paper and leting them out; otherwise among the smoothest to use."
"I have used this car park twice now at Luton, both times were very easy.
The bus service to the terminal is excellent, on entry to the car park there are signs indicating spaces,bus shelters are only a short distance which is important if you have a lot of luggage. The bus drops you off right outside the terminal building.
On the return journey, again very easy. The wait for the bus was only 5 minutes, I found my car easily, to exit the car park this time I pressed the intercom button, gave my booking number and straight out.
"Good location to airport and easy transfer"April 20, 2009
"si pleased i booked the parking with fhr, it was so easy and such a saving, will definatly use them again."April 18, 2009
"We booked our airport parking online in advance through purple parking and the whole system was a farce. No instructions arrived as to the payment process. As it turned out the correct process to enter and leave the car-park was by presseng the "Assitance" button at the gate but it was constantly engaged (so an angry que formed behind us...) The ticket had directions printed on it telling us to use the payment machine inside the airport but it tried to charge us 50% extra. When we finally left there was a lady at the gate exting everyone manually and she didn't check wether we'd payed at all."April 16, 2009
"Reasonably priced, easy parking at Luton. Only a few minutes from the airport. Didnt have to wait for a bus for more than 5 minutes in either direction. Cheaper than taking a taxi. Would recommend it."April 15, 2009
"I found luton mid term to provide a great value service, for 26 pounds I was able to leave my car not 5 minutes via a bus to the main terminal and would definately use it again"April 14, 2009
"What a truly awful service, we got back to out car with a flat tyre, due to the sharp stones; I had to spend 20mins with a foot pump. Then when we got the exit the ticket did not work and the man on the phone system said we didn’t have a reservation, this took another 15minutes, after which there was no apology for accusing us for not pre-booking. He later found the reservation and claimed it had not been processed, there was no apology…"April 14, 2009
"Easy to find, quick bus service and reasonably priced. Plenty spaces and I would recommend this as good value place to park."April 14, 2009
"No real problems. Slow getting out as other drivers not organized in how they paid etc and intercom to give booking reference engaged a while before you could exit."April 13, 2009
"The people who operate the exit gate for pre-paid customers are not well trained and the procedure to get out is not clear.
Once you insert your ticket and see the wrong (non-discounted) price displayed there are no instructions about what to do. You have to press the intercom button and eventually someone will then answer and ask you for your prepaid code. When you give this they eventually acknowledge that this is OK but don't then do anything else (like eg opening the barrier) - neither do they tell you what to do. You need to press the cancel button and only at that stage does the barrier rise. Shambolic service...."
"A very good car park with excellent regular bus service to terminal. Only minor criticism is that the confirmation email provides no info on how to exit the car park (you have to press the intercom button and provide your booking reference)."April 10, 2009
"Close to airport block. Bus transfer very quick and easy. The car parking lanes could be better marked with clearer nos; preferably on signs at sight line level rather than roughly painted on tarmac."April 9, 2009
"Very convenient. Close to terminal. In fact if you don't have much luggage you can easily walk to the terminal from this car park and avoid waiting for the bus."April 9, 2009
"Close to airport terminal. Vlaue for money."April 6, 2009
"Since you have removed the desk in the arrivals hall the time to exit the car park has more than doubled.
A large queue of cars were having trouble with the exit barrier intercom operator. It seemed as though you only had one operator who was engaged answering other exiting cars.
I had to wait for nearly 15minutes to exit barrier."
"booked on line ...£32 50p...gate price was £75 00p , i know this because the ticket machine would not except my ticket on leaving the car park , had to ring to get the barrier raised.."March 30, 2009
"Close to the airport and easy to use."March 30, 2009
"Used to be quick and easy. Now you have to call the office from a phone on the exit gate. I had to try 6 times before the phone connected and then the person could not hear what I was saying. Others had the same experience and there was a long queue of cars trying to exit. Took 15 minutes to get out of the car park."March 27, 2009
"Good experience. On-line booking 24 hours prior to travel, close to airport and hassle free parking and exit. Recommended"March 27, 2009
"was secure and light. Exit was not so good, as first time and did not know that one just had to press once and wait even if line was occupied. Then operatore did not say that ticket had to be removed so that barrier opened. Otherwise would recommend."March 27, 2009
"No trouble parking and onward bus. However return was awful. Instructions to drive up to barrier and use intercom to get barrier raised. 20 minute queue to get to barrier because intercom was busy and most people were having to wait a minute or two for reply from control. Complete shambles."March 25, 2009
"fantastic no problems at all will use this space again.enjoy your flight
"The instruction for what to do on return (to Luton) are not good.
I put the ticket into the machine and was told I had £75 to pay.
Eventually, afetr trying the airport and your numbers (all closed at 11pm) I eventually saw the phone symbol on the exirbarrier and got through to an operator who asked for ref number and name. Then the barrier was opened.
Please change instructions"
"Worked perfectly, all the convenience of Mid term at a great price. I had booked in the wrong car,but quoted the reference number and there was no issue. Bril"March 18, 2009