"Absolutely trouble free. Easy booking, great bus transfers convenient to motorway connection but in the airport. I was particularly impressed with the personal greeting from the number plate recognition system."June 9, 2011
"Very convenient, quick and efficient."June 6, 2011
"very busy. poor exit procedure meant I had to pay again (more than double pre pay) and told to claim back. wont use again."June 5, 2011
"The closeness to the terminal was good as was the rate but there was a long and slow queue up to it. It would have been quicker to have walked. The painted numbers for each row need redoing or a row-sign erecting.
On the way back the bus driver was very forthright and shut the doors just as someone was attempting to board with words like 'that will teach him'"
"the car park was fine and we got to the main terminal quickly.
coming back however, wasn't so good, as we had to wait over 20 minutes for the shuttle bus and this was after 12.30 in the early hours of the morning, so the delay wasn't appreciated."
"Even though I paid in advance for my ticket, when I put the ticket in the machine it said I owed £90. I had to call for assistance to get out.
"Unfortunately this was a bad experience
When I got to the exit barriers there was no record of my booking and I was nearly charged £108 instead of £44 prepaid. Fortunately the man at the end of the intercom allowed me through. This is not what you need at midnight after a flight home. I would have second thoughts on using FHR again"
"Once again, the number plate recognition software failed to accurately record the number plate so we were unable to exit the car park. Given the police have no trouble (a naughty girls class is evidence) in reading the plate, I suspect that this is a function of the equipment provided by the operator.
The Luton car parks are all poor quality and hideously expensive. We only use the airport because it is so close."
"Very convenient and very good"May 2, 2011
"So easy from start to finish. We had no problems at all and would recommend pre-booking on line."May 2, 2011
"The service was perfect and the instructions very clear.
I found it very easy to use it and I am fully satisfied with it!"
"Service was fine but disappointed by excess charge caused by small delay in flight."April 21, 2011
"It all worked smooth as silk which is all I want, the system captures your car registration number upon entry, matches it to your booking and then matches it when you insert the ticket upon exit. Excellent. I do wish Luton would do something about the surface of the Mid-Term car park. If you have a wheeled bag it's horrible going over the rocks and gravel."April 20, 2011
"Brilliant. So hassle free. Peace of mind while away enjoying your holiday. This is the 3rd time we have used this car park and we will continue to use it. Faultless."April 19, 2011
"Upgraded/Transfered to short term car park & ticket would not work on exit"April 4, 2011
"Long wait for the bus, no apology from the driver -driver talked to the passengers as if they were idiots. Had prepaid for the parking but the system still asked for payment. Poor systems, rude staff, long wait."March 25, 2011
"Buses frequent and transfer quick. Always seem to find a space close to a stop. Had to talk on intercom to be let out, as I changed car reg numbers two days before, but it wasn't recorded by them, but once I gave booking number, fine."March 15, 2011
"Entry into the car park was okay however there was extensive queueing on the approach road to the airport in the early morning which caused 30 minutes delay.
There are plenty of spaces and the buses were very prompt in picking me up and dropping me back off at the car park. The journey only took about 3 minutes in both directions.
The main downside was on leaving the car park I was asked to pay the full fee. IT turns out that the number recognition software had incorrectly identified my registration number on the ticket so it did not relate the registration to the prepaid ticket.
Fortunately this was quickly resolved by the attendant on the intercom. If the car park could improve their software recognition software it would be 5/5 however as it ended on a slightly annoying experience I think 3.5/5 is fairer from my experiences."
"Very quick and easy to use, straight in and out with the number plate reading system. The only thing stopping the 5 stars is the state of the parking area, could do with tarmac rather than gravel."February 21, 2011
"The only issue was on exit the barrier machine requested full payment.
contact was made to the attendant via voice link, the problem was explained and verbal receipt details given to the attendant and then checked, before we were allowed to leave."
"signposted well, the mid term car park was very close to the terminal, when we'd arrived we'd just missed our bus, but a bus came within the 10 minute period. Bus was easy to board. Took another 5 minutes to transfer to terminal, overall a very quick, reasonably priced car park"February 1, 2011
"On exiting the car park I placed my ticket in the exit column, but the barrier wouldn't rise. The machine also said that I owed £17.50. I had to speak to an assistant in order to get out as I had already pre-paid and my ticket had my vehicle registration number on it. The price is too high for the time spent in the car park."November 4, 2010
"I liked the idea of making a reservation online and saving some money. However I felt I had not been supplied with enough information from the beginning and I was unsure of quite a few things. I think it would be very helpful if you described what to expect step by step, like how to enter the car park - having my reservation confirmed I was not sure whether I should press the button and get the regular parking ticket or there is another way of getting in for those who paid on line. I could not stop worrying about how I was going to get out of the car park in the middle of the night (is there anyone there available for assistance 24/7?). On your website I found a misleading information that I would need to show the printed off voucher to the staff on my arrival. There was no staff and no need to show anything and I entered the car park like anyone else who had not make any reservation.
I would suggest the "step-by-step guide" to give the users more confidence in what they are doing."
"Great service"October 19, 2010
"This was the only site I found that offered one day parking instead of a two day minimum stay. This was ideal for my needs. The system was very efficient and worked well on incoming. However it did not work so well trying to get out and I was charged an extra day at the gate.
I took this up with the company and they told me it was a glitch in the system sometimes and have promised to reimburse this extra charge. Due to this inconvenience I have scored this lower than I would have done"
"The ANPR (or similar) equipment at the car park did not recognise my car registration, there was nobody to help me.
As a consequence of this I had to pay APCOA £19.00 when exiting the car park.
I have now beeen advised by e-mail how to claim this money back from APCOA."
"first time I used, I'm satisfied,good bus service from and to the airport."September 5, 2010
"Easy straight forward to use service would use again"August 31, 2010
"It all worked very well - up until the very end. When I inserted my card to exit the Midterm Car Park, it ignored it and asked for another £17.50 payment. Just not what I needed after a long day!
Fortunately, the lady on the other end of the intercom was very helpful and apologetic and sorted the problem out - but only because I had the booking reference number to hand."
"We found the Mid Term carpark very easy to get to, and were able to park quite close to a bus stop, and the busses ran frequently, we didn't have to wait long and there was a shelter in case of rain"August 12, 2010