"The ease of parking was brilliant, pick up from the car park to the terminal very good, value for money not bad, driver cheerful and helpful.
Now the minus points.
Waiting for a bus for 30 minutes at midnight was totally unacceptable, driver was uncommunicative and miserable. My opinion completely changed from will use again to probably won't use again."
"All round excellent service from easy internet booking to close location to the airport."June 26, 2007
"The car park is below normal standard and over priced.
Cars are parked on loose stones and wheeling bags is also impeded by stones on the road.
The buses are old and inadequate. On our late night return a jobs worth coach driver kept us all waiting refusing to move until the coach was crammed to capacity. This also made disembarkation at the first bus stop chaotic and unpleasant."
"Excellent - best parking at an airport I have every used. If I can park at this price again, for this locality I will definitely use it again. This was a special offer and therefore got the mid-term car park at just £5 more than the long term. A really good bargain."June 24, 2007
"The service was excellent, thank you.
The only negative point was that some travellers crowded onto the bus on the return trip in the evening from the airport back to the car park even though there was no room left on the bus. This wasn't your fault but just their ignorance.
The bus was very prompt and very quick and I shall use it again.
"WE WERE QUITE HAPPY WITH THE EXPERIENCE WE HAD USING THE MIDTERM PARKING AT LUTON FOR THE FIRST TIME. THE INSTRUCTIONS ON LINE WERE VERY CLEAR AND WE HAD NO PROBLEM VERYFYING OUR CARD ON OUR RETURN TO LUTON. I WOULD JUST LIKE TO COMMENT ON THE STATE OF THE CARPARK WHICH WAS FULL OF HUGE POTHOLES FULL OF WATER AS IT WAS POURING WITH RAIN BOTH ON OUR DEPARTURE AND ARRIVAL. WE HAD 2 SMALL CHILDREN TRAVELLING IN SANDALS, SIX PIECES OF LUGGAGE AND A PUSHCHAIR AND FOUND IT QUITE A TREK TO THE NEAREST BUS SHELTER, WHICH WAS TINY AND ALREADY FULL, SO AS YOU CAN IMAGINE WE WERE A BIT DAMP! WOULD IT NOT BE POSSIBLE TO PUT SOME LUGGAGE TROLLEYS CLOSE TO THE CARS FURTHEST FROM BUSTOPS."June 23, 2007
"Bus arrived promptly for both arrival and departure. Short journey to terminal. Surface of car park very poor. Had to queue to have ticket validated on return."June 23, 2007
"Excellent service - rapid transfer to terminal."June 21, 2007
"lived up to expectations in terms of journey times to airport and frequency of the bus, i couldn't understand why needed to validate card in person and not just use barrier?!"June 19, 2007
"Very good service. I booked with ease, paid by credit card; arrived at the airport; parking was easy to find; I found a parking place very close to the bus-stop; the bus arrived very quickly both outbound and inbound journeys.
I'll not hesitate using your company again."
"No problems at all. The parking, the pre-booked ticket validation in the terminal, the bus service were all fine. Very convenient service at VFM prices booked online. May need to keep an eye on the parking surfaces which in some areas is getting a bit ropey"June 18, 2007
"The mid-term car park is very close to the airport, and the transfer took only a couple of minutes.
The only criticism, as others ahve noted, is that the surface of the car park is not paved but is instead stone chippings, which it is difficult to pull a wheeled suitcase over."
"Easy access / egress"June 18, 2007
"I have used mid term car park 2 x know. It is very easy to find and park. Bus service is quick and efficiant.
My car was very dusty both times, but not a big problem!"
"New system of going to a desk is the last thing one needs. Joining another queue after a trip full of queues!! It was much better when you could put in the credit card on entry and exit."June 12, 2007
"Almost within walking distance of the airport, and with fairly constant circulation of buses to the terminals.
The bus pickup points are a long way from the outer section of cars (and the park was almost full when we used it last weekend), so it can be a bit of a hike to get a bus or get back to the car. The surface isn't great either, with great chunks of gravel making up the farther spaces and spilling onto the connecting roads.
The most irritating thing is having to 'validate' your ticket at the counter inside the terminal before you can get out after return. Apparently the system can't tell that you've already paid online (pretty dumb system!)."
"Site good, transport both ways good, staff helpful, cud be a bit cheaper got back early hors of mornining 0030hr charged for full day?"June 12, 2007
"Finding a space wasn`t easy on a saturday morning we ended up almost as far back as you could go.
Still not far from the bus stop and hardly any waiting either for departure or arrival.
I have paid a lot more in the past to be bussed in from 20 minutes away so the 5 minutes to the airport is great.
Validating the ticket on return was quick and easy.
Would recommend mid term parking to anyone."
"Efficient and trouble-free"June 10, 2007
"A good price, easy to find, swift transfer to the Terminal, pleasant drivers."June 9, 2007
"Very good option. To me the best at Luton, easy to book, easy to park, efective transfers...
Price would be better, in particular for regular users putting on place a bonus or discount scheame."
"Excellent we were picked up by the curtesy bus within five minuites of arriving at 3am and on our return we only had to wait a few minuites for the return bus to our car."June 7, 2007
"Very easy to find, good bus service and the validation process remarkably quick and simple to use.
The only reservation would be the actual car park surface which was pretty poor and there are not space / lane marking so that you need to identify some good landmarks in order to find your car on return.
But overall a very good service and rasonable valeu for money"
"We had no trouble finding this carpark, finding a parking bay was a little more difficult, it seems to be very popular. We parked our car on a Friday morning at 04h00. There are no sign posts to the bus stop so you have to wing it! We approched a bus in the near vicinity only to find it was being cleaned and the bus stop was 500yds further away. When we reached it there were at least 20 people waiting in the cold to be transported to the terminal. Within 5 minutes a bus approached, and drove straight past because it was full! We waited another 5 minutes before a bunch of us decided to walk to the terminal. It's not far, but I wouldn't recommend it because crossing the main road is treacherous! On our return 4 days later, we had no problem validating our parking ticket at the kiosk, got the bus, and were pleased to find our car just as we had left it."June 6, 2007
"Good location, quick transfer, not too difficult to find a parking position. Good signage.
Good saving on pre booked deal.
About as good as it gets."
"Arriving back mid-day Saturday, the bus was too small, leaving customers behind at the terminal. Because of the difficulty of travellers getting off the bus, this increased delays to well over the promised 10 minutes exacerbating the problem. Should be better anticipated as BCP should have a good idea of the numbers returning. The rest worked well enough."June 5, 2007
"The car park was fine and we only waited five minutes to get the bus back to it after our trip. The main problem we had was having waited in the early morning to get the bus from the car park to the airport, when it came - after 10 - 15 minutes it was filled and the driver who was very sullen, would not let us on. We asked when the next bus would be an he muttered that it was the same bus an we woul have to wait until he got back. We, and several other customers, decided to walk to the terminal building."June 4, 2007
"Easy to find and entry and exit was simple and straightforward.
There were very few spaces when we parked, we must have had one of the last ones available. This could have been an issue if there wasn't any left and I wonder if there is any contigency for this as we had pre-booked the space. It doesn't help that other cars are often poorly parked and therefore the available space isn't maximised."
"The booking process and your website was excellent. Upon arrival though, we found it very difficult to find a parking space. We spent about 20 minutes driving round the car park, eventually having to wait until someone else returned and vacated a space before we could leave our car. There were many other people doing the same. The return pick-up was fine. I did also notice two cars that had been broken into, which was off-putting to say the least!"June 4, 2007
"1 there was no clear sign on the outside of carpark for BCP customers so I got lost this cost me 10 mins when dropping off.
2 When we arrived back to luton yesterday we had to validate our ticket there was a que of nearly 30 people waiting at the ncp desk to do this ..It took 20 mins to do this.. Totally unacceptable.. At gatwick everything is image recognition and automatic"