"No complaints at all. Very clearly marked. Excellent courier bus service to & from terminal, with courteous, helpful drivers"January 27, 2008
"We were very pleased with Luton long term parking. Booking in advance made it very reasonable, the buses were on time and it was easy to validate your ticket in the terminal. Everything went very smoothly."January 1, 2008
"Perfect."December 30, 2007
"Very easy to find, good bus service to the airport and nice peaople!"December 27, 2007
"Very good service - clear information about where to go and what to do, bus arrived promptly in both directions, jounrley time short and car park location fine"December 17, 2007
"Car park is as described. I only had a short wait for a bus both on departure and arrival."December 11, 2007
"Good and efficient service"December 10, 2007
"I'm a regular user of this car park (5/6 times per year). My most recent experience was very good - very short wait for the coach both ways and no queue to get ticket validated. I always find my satisfaction with thye service will relate entirely to the speed of transfer. As I said, this time very good but at other times it has been slower.
Would be good if you did a discount/loyalty scheme for frequent flyers"
"Excellent. Fast transfers to and from 'Luton - long term car park'. Ease of ticket validation and customer focus of staff made transfers hassle free. Would use again. 10/10"December 10, 2007
"An excellent and efficient service and a good price also. One point to note, a reminder on the ticket would be useful to alert pre-paid users to get their ticket authorised at the airport before returning to their cars."December 3, 2007
"excellent service, quick except that there was a problem with the barriers that caused a delay on arrival."December 2, 2007
"The traffic was terrible & on the way back the ticket had to be validated at the office at the airport. Why is this? Surely the technology is available to enable the ticket to work without doing this. Many people will forget or not read the small print on page 2 of the booking document that tells you this & rather than return to the airport after a tiring flight, they pay again."December 1, 2007
"Have used it before. It is fine except for the ticket system which is time consuming. Why doesn't the barrier work with tickets on exit? Also the guy at the ticket counter last night was not helpful, being told that I should have printed off my booking form for his benefit does not endear me to this system."November 30, 2007
"I thought it was a little expensive for a long-term car park."November 28, 2007
"Thank you, it was a good service, courtesy bus was very punctual on the arrival and return journey."November 23, 2007
"Although more expensive than the off-site car parks at Luton, it was worth paying the extra to be parked up and transferred to the terminal in under 15 minutes.
On the return leg I missed one shuttle bus, but another turned up about 5 minutes later (this was at 8.30pm, in the dark and pouring rain!). Once I had remembered where my car was parked (suggest you make a note of the nearest indicator sign AND drop off/pick-up point stop as you park), the exit was simple and I was on my way down the M1."
"excellent, really quick bus and easy to find, a tenner cheaper would be nice but all in all a good experience"November 21, 2007
"Very reliable, courteous drivers. Clean buses."November 20, 2007
"Unable to validate parking ticket at airport."November 20, 2007
"The car par was reasonably prices and easy to find, desipite being some way from the airport. Instructions on return were clear and the buses were frequent."November 20, 2007
"There could be better signposting on the way in and out, but all in all, very good. The bus was waiting when we exited Arrivals - excellent! However, you need larger print on the return instructions as we did not realise we had to validate the ticket until we were on the bus leaving the terminal! Several minutes of panic ensued considering it was midnight and freezing cold. However, the bus driver told us to press 'Help' on the yellow box at the exit gate and your very efficient guy in the office let us out on receipt of our booking reference. Maybe some people would not have asked - just gone back to the terminal to start again. If we fly from Luton again, we'll probably use you."November 19, 2007
"I found the booking on line easy and the price offered was competative.
However I found NCP's attitude when validating the ticket less than helpful, if you didn't have the reference number to hand then they didn't want to help. Would have thought they could have serched by postcode or name."
"Each time i am travelling and using a car park, i tend to use the long term car park. It is close to the airport and cheaper when booking on internet, although it is still a bit expensive. Navettes are coming regularly, and waiting for one of them is usually not very long. Conditions of the car park could be improved (gravels in some areas, no bench to seat when waiting for the navette and better lighting of the area) and would be really a plus to the car park."November 19, 2007
"Car park was fine. Quick transfers with hardly any waiting time. Some of the signposting could have been a little clearer (if it says follow the pink signs then all of them should be pink - and I remember our getting a little confused at one point as this wasn't the case). Perhaps telling people not only to note the area they are in (ie L14) but also to note nearest busstop number might be handy too. It is not your fault but because of the Luton airport layout people feel as they are going to the back of beyond winding their way through lots of trading estates. Also important to tell people to take their reference number with them when getting prepaid ticket validated at desk in airport (I nearly didn't and then what would have happened?) Staff- both drivers and those on desk were very courteous and helpful. All in all a good experience with only overall location stopping it from beng the best."November 18, 2007
"The parking site was well sign posted. Several parking spaces available. Transfers to and from the airport were excellent. We didn't have to wait more than 2 minutes either way. Getting our parking ticket validated was an easy process and we found the assistant at the NCP office very pleasant and courteous. We would recommend this service to other people"November 17, 2007
"I was very pleased with the whole experience both going and on my return. I was impressed with the gentle men at the NCP desk and the speed in which they dealt with processing my ticket.
Many thanks, I will be using you again"
"Process of validating my pre-booked ticket was unnecessarily complicated involving a visit to a kiosk in the airport terminal. At Luton I simply put my credit card in the entry barrier to activate my booking."November 15, 2007
"The parking was excellent and all went well."November 15, 2007
"luton (pink) long stay car park
arrived approx 4.00am car park well signposted,well lit,
plenty of spaces waited approx 10 min for bus approx 10 min transfer time to terminal
returned at approx 1am to pick car up good transfer back from terminal.
all in all a good service reasonably priced.
would use it again."
"We parked easily in the car park and didn't have to wait long for the shuttle bus in either direction. We pre-booked - when we came to leave, we discovered we had no instructions on our print out about how to exit the barrier. There were tatty notices near the ticket machine telling pre-booked customers "do not enter your credit card details", which suggested that many people do by mistake (and then get charged twice). The words "do not" were in a different ink, which had faded nicely. There was a note saying we had to use the intercom to get instructions. When someone answered, the instructions were to use the other intercom at the barrier. The whole thing was so badly thought out that we decided the positive aspects of our experience were more by luck than design."November 13, 2007