"On arrival at about 4.45AM on a Monday morning the directions to the car park were fairly simple. However, on arrival at the nearest bus stop we found a rather large number of other users waiting for the bus.
This duly arrived and was soon full. My suitcases had to be lifted with the assistance of others to the highest rack. However the bus stopped again for others yet appearing full. The final journey taking longer than I had hoped. Parking off site may have been quicker and cheaper.
At least on the return journey the bus was fairly busy, but I could put my luggage at low level and the whole journey was much quicker."
"The good points about this car park were the ease of booking, the frequency of the transfer buses and the short journey time to the terminal. However, the car park itself is in a shocking state of repair - potholes everywhere, much of it is covered in large gravel, the lines on the lanes badly need painting, the sign to 'spaces' led us to an area with no spaces and the lighting is very poor. It reminded me of a dodgy off-airport car park - not the Long Stay car park belonging to one of London's airports. Luckily I have an old car that I'm not much fussed about; if I had a nice car I certainly wouldn't want to park it there."September 23, 2010
"The instructions we received for parking were clear and the road signage on approaching the airport was good. After parking we waited only a few minutes for a pick-up and this was repeated for the return journey. Our exit was easy after speaking to an operator at the exit barrier - from collecting our luggage to leaving the car park took around 15 minutes. A very efficient operation representing good value - thank you."September 19, 2010
"we had our flight cancelled so returned to the uk after a stressful 2 days extra to find it the easiest carpark ever. we only drove up and the card did not even need to be produced for the extra payment. thankyou it is a wonderful sevice and much appriecated when 2 women trsvel alone at night
very well thought out and i will recommend you to any one who will listen"
"We were quite confused as we had booked through Purple Parking but the signs were for Pink parking. Wasn't sure whether it was one of the same. Entry into car park and finding a space were fine.
Although upon our return we had to wait 20 minutes for a bus."
"All went very smoothly - would use again!"August 31, 2010
"A very convinient and easy car park to find,enter and leave first rate I will definately be using it again."August 31, 2010
"Very convenient in all respects - booking, sign posting, travel to and from and finally leaving the car park. Will definitely recommend it to others."August 25, 2010
"We took off on our flight from Amsterdam and 38 minutes later we landed in Luton.
We walked out the terminal in Luton and arrived at our car
in the long term (time?) car park 40 minutes later. Not very good I would say!!!"
"very easy to use with pre-book & number plate regognition. Would use again."August 11, 2010
"I had a nightmare experience, due to an accident on the road (out of any body's control) I was in need to find the car park and make my way to departures promptly.
But the signage I thought was very poor.
And I struggled to be sure I'd parked in the right location.
I decided the best way to know would be to exit the car park again with my ticket collected at the barrier. This then charged me £10, and I had no clue where I should be.
Location wise it wasn't too far from the airport.
Now I know which car park FHR refers to I'd be ok using it again. But I think the mixture of branding v FHR was confusing."
"Well sign posted making it easy to find,Plenty spaces to park,Regular bus to and from airport, So over all it does what you need with no problems."July 27, 2010
"Effortless to both book and use"March 30, 2010
"i would reccomend this to anybody, clear sinage fron the motorway and when we got there the ticket machine even knew my name, me and my mates thought it was brilliant, only waited about 5 mins for the transfer bus and on the way back we walked out the airport and there was one there which set off almost immediatly, definatly using this service again"February 9, 2010
"Generally good experience. Booking process very good
But again problems at the exit gate
We where greeted with a£100 pound bill!!
This meant asking for assistance
This has happened every time
About time the car park company and the booking companies communicated."
"Easy to find and short bus journey.
Departure procedure is a little complicated. As number-plate recognition is in use, why can't the system recognise your entry ticket and let you out, rather than having to press a buzzer and quote your reference?"
"Convenient and easy to park, regular bus service to the terminal, I only had to wait a few minutes on both sides."January 26, 2010
"On arrival at 3.00 a.am. on Wed. 23rd Dec. we found the situation in almost chaos, it seemed the overwhelming frozen snow and ice and -5 C was too much - we were lucky and found a parking slot near to Bus stop 1. the main frustration was the Shuttle Bus departed without us when we were 10 paces away, and we had to wait another 20 minutes in the feezing cold. On our return last night apart from 20 minutes clearing the car, all was well."January 4, 2010
"Worked fine and no problems"October 30, 2009
"Good location. Great price."October 29, 2009
"I thought it was very good. Firstly because the IT identified my number plate, welcomed me and opened the barrier before I even pressed a button and secondly because I overran my time by 40 minutes due to a two and a half hour Easyjet flight delay - and the attendant did not ask me to pay excess. I have a large car and the parking spaces weren't bad. Also, the shuttle bus came within the stated ten minutes"October 25, 2009
"Have used this car park many times. Buses are regular with plenty of room for luggage including my bicycle. This time upon my return my car had a flat battery. A phone call to the number on the Help Point connected me to the APCOA office who sent a man to within 15 minutes to give me a jump start. A very quick and efficient service at no extra cost."October 22, 2009
"No problems and straight forward. Will use the pink car park again next year."October 3, 2009
"Very easy and good bus service to the airport.
Would appreciate a visible person rather than cctv to talk to
But very good"
"Signs guiding you there are faded. Not easy to see in the sunshine we had that morning. otherwise condition of the car park is poor with rough rough stones in the parking areas. I feared for my tyres! Bus service was slower than Gatwick, but otherwise efficient. exit was efficient.
All in all poor condition parking for what is becoming a growing airport."
"Excellent service, all very smooth and professional. will use it again."September 1, 2009
"The parking is relatively trouble free. The free bus to the car park stops right outside the airport, it takes 5 mins and is frequent enough. If you pay in advance online, you need to remember the booking reference number in order to be able to exit the car park."September 1, 2009
"The car park was fairly easy to find at the back of the airport complex. Bus to and from the carpark to the airport was efficient and took about 10 minutes. Overall very pleased with the service - met my expectations."August 28, 2009
"It is sometimes easy to forget car parking as an aspect of the overall travel experience. Our experience with Luton Long Term (Pink) parking was so smooth that it was not something that prompted any reaction. This, in itself, is a positive comment."June 1, 2009
"Awful- This is the second time I have been kept waiting for a bus for over half an hour. It took far too long and was jammed with people. It used to be good but they have taken off one of the buses and now it is awful. If I didn't have to use it, I wouldn't."May 31, 2009