"The overall experience is quite good. Upon the instructions given on the website, it is clear how to proceed. The bus connection with the airport was satisfactory and the only objection which may stop me in my tracks in the future is the price, which is why I rated it in the middle. I feel it should be halved to make it more attractive, though, as it depends on the market, it could result in shortage of spaces."May 23, 2007
"Would definately use again ''"May 23, 2007
"The parking facility was fine, but the transfer bus from Luton airport back to the parking was badly organised.
The first bus was a seats type of bus rather than the usual luggage rack type of bus. This caused travellers considerable difficulties getting on and off the bus resulting in long queues, frustration and delays."
"We found it easy to use, I would use the service again."May 22, 2007
"VERY PLEASED WITH THE PARKING , BUS WAITING AT PICK UP POINT , DROPPED OFF VERY CLOSE TO AIRPORT DEPARTURES,ON RETURN VERY HELPFULL STAFF AT KIOSK ,ONLY FEW MINUTES TO WAIT FOR THE BUS FOR RETURN JOURNEY TO CAR PARK, WOULD USE THE SERVICE AGAIN AS PRICE WAS REASONABLE."May 21, 2007
"We were running late on the trip out so it was a relief to see the transfer bus arrive within a few minutes of us parking. On the return we were all tired and grumpy after a fantastic weekend and were again very happy to be sitting on the bus shortly after a bit of a wait collecting our bags. In summary: Prompt, Clean and Efficient"May 21, 2007
"easy to find well sign posted,excellent staff, will use again, first class dervice on arrival and departure"May 20, 2007
"On arrival in the early hours of 12th May, sign postd well, parked no problem waited 2 mins for bus .
Not so good 19th May, after a 1 hour queue in pasport control, we then faced another 45 minutes waiting for Long Term Bus This was 2.15 pm in the afternoon I appreciate there is road works but would have thought your timetable would reflect this, the drivers were reporting back long queues at the terminal. This is the first time we have used on sight car parking as we only live 30 minutes away we will go back to taxi in future. Reading through your web sight I suggest advising customers how long they may have to wait so as we can make a better judgment."
"OK but had to wait a long time for the bus to take us back to the car. If had been raining or cold, I would not have ben happy."May 19, 2007
"Everything I would expect of a car park."May 18, 2007
"Not cheap, but easy to use, quick and convenient"May 17, 2007
"The Shuttle bus was full at 5:20, but managed to squeeze on. The office to validate your ticket was actually round corner from care hire desk and opposite the exit. No problems, I would definately use it again, but, depending on the time of day, would leave plenty of time incase I did not get on first bus."May 17, 2007
"Directions to parking were good although it is a bit of a trek. Bus was there when we arrived and I think there is always one ready to take you to the terminal. Trip took 5 mins and another bus was waiting when we had returned from holiday. More lights at the carpark could help locate car afterwards so remember where you left it!!!"May 16, 2007
"A fairly small car park with compact bays to park in. Bus stops have very small shelters so you hope it's not raining when you get there. On our return we knew that we had to have our ticket validated before leaving the terminal. We had to reread our instructions to confirm that we had to go to the NCP desk with our BCP ticket."May 16, 2007
"I left my car for 6 days. The car park was ok and I was satisfied with the sevice.The only problem I had was finding it when I arrived. I think there should be more signs for the long term car park.I will use it in the future."May 16, 2007
"very efficnet, worked well and good value-timely transfers as well"May 15, 2007
"WE found the whole experience brilliant. There were no problems whatsoever and we will definitely use this service again."May 14, 2007
"Car Park was fine; signage only OK. Waited a long time for the bus to take us to the airport - 20 minutes at a bus stop that was roped off as "unsafe" in poor weather.
Payment at airport was excellent and trip back to car park was fine but it would help if the drivers announced the stop numbers as you approached them, particularly in the dark as they are not lit and if you don't spot them in time, they drive straight past. And it would also help if the drivers looked at you, smiled or tried the art of conversation. In other words, a little bit of customer service!
Overall, not bad and would I use it again; probably yes."
"Easy to get to and only a short bus drive to the terminal."May 14, 2007
"We found booking our carparking very easy to do, the instructions to find the car park were very straight forward and easy to follow. On returning your staff were very helpful and we certainly would use you again"May 13, 2007
"Everything Fine No problems finding it despite roadworks pleasent staff at airport very good Thankyou."May 13, 2007
"Bus arrived promptly when both arriving and departing. Took a total of 10 mins after leaving the departure hall to settinh off on my journey home."May 13, 2007
"The transfer buses were frequent even after midnight - no delays or hanging around. The journey was quite lenghty, but this was at least partly due to roadworks, so hardly the fault of the parking operator."May 12, 2007
"No problems - easy & quick"May 11, 2007
"Directions to the car park from the M1 were made a bit tricky because of the road works and diversions but it was quite close and cheap for a long term parking place compared to major airports. Transfers were good. Payments after booking would have been easier at a machine if this were possible by entering a booking code, as I didn't initially know where the payment desk was. I will certainly use it again though."May 11, 2007
"I was at first surprised to find that the BCP/NCP Airport Long Term Parking fees for the single day I needed was quite so much cheaper than the other options I had researched on Google, including the others listed on your site.
I can report that all aspects of the system worked well for its general purpose and I cannot imagine that the more expensive equivalents or even further away options would or could have provided anything better.
I can also report that I received very helpful and expeditious assistance from a bus driver and a member of staff at Control when faced with a crisis of my own making.
Altogether I would give it a five star rating especially for my experience in the early morning of May 9th 2007 but also on my return later that night in that all was courteous and efficient.
PS, Noting your bullet point 4 below, I would suggest it should also be your practice to pass on positive comment with or without contact details - IMHO this is equally important for them to reasonably assess the quality of their provision in term of customer satisfaction."
"Fairly expensive, compared to alternatives, which are only marginally further away."May 10, 2007
"I have used airport parking services at Luton Airport before and was very pleased with the service. I beleive it was the mid stay where a little min bus came. This time wasn't as good... due to road works the signs weren't great and it is further away than I thought, but that said, the bus turned up and we arrived at the terminal without a hitch. Returning home was equally painless and even remember where my car was! For the price I would definatly use this service again."May 9, 2007
"Very good service, fast, helpful and good value for money. The road works around Luton were a bit confusing but this is a temp. problem that is out side the control of of the airport."May 9, 2007
"Lies within the airport curtilage so easy to find. You park your own car - no delivery drivers. Good connecting bus service. We would use it again."May 8, 2007