"The outward bound experience was good (5am nice and sunny). On the return it was not as good. It was raining and we had to wait 15 minutes for a bus (driver change-over was quoted by all the mid-term parking bus drivers that came by). It always rains when you have to wait. Why can't the airport have more cover outside the terminal building in the waiting area? The covers should stretch across the whole pavement. When the bus came it was full and wet. Why do they have so many seats on the buses for a 10 minute ride. There were less seats whilst we were waiting in the rain. More luggage/standing space is required with a few seats for people who need them. Three entrances onto the buses would be better. The driver did not call out the stops until we asked as the windows were all steemed up. He then called them out to those who could hear. I would prefer to have the checkout desk at the carpark. How many people get out there and have to go back to get their paid vouchers confirmed?"May 31, 2007
"On arrival there were no parking spaces available, either due to the car park being full or inconsiderate parking. However the parking attendant was very helpful and created some extra spaces by closing one of the gaps. It was slightly stressful however and I think I will try a different option when I travel again in August."May 31, 2007
"i was pleased with this car park. the majority of the car parks at Luton Airport operate in such a way that you drop your car at the entrance and someone parks it for you. i don't like this option, i'd rather park my car myself. the price was reasonable too."May 31, 2007
"The signposts to find the carpark are poor and the signposts within the carpark are staggeringly bad. The advertised interval between buses is a fiction and the spaces advertised by the signs are non-existent. All-in-all a staggeringly bad place to fly from."May 31, 2007
"IT WAS VERY EASY TO USE, EASY TO FIND, WE HAD EXCELLENT SERVICE, I WOULD RECOMMEND IT TO ANYONE."May 30, 2007
"Im afraid this was not a pleasant experience. Despite pre-booking there were no spaces available and we had to park the car in a "non" space. We were told later by the driver that there was supposed to be a person monitoring entries to the car park, which was full, and re-directing people to another car park, but no one was there. We could have been seriously delayed or even have missed our flight if we hadnt parked the car in what was an access road.
Our experience on return was no better. We waited 35 MINUTES for the bus to the car, a delay we did not need with two young children to get to bed. The slogan "park mintes from the airpark, not miles" rang rather hollow. You need to do substantially better next time."
"Totally hasslefree and I'd certainly recommend it, especially as you get to keep your car keys and not worry about someone else moving the car. The only concern was that it was really very busy and at one stage we were worried that we may not find a parking space. So leave plenty of time to drive around and find one. Buses were regular - we jumped straight on one when we arrived and on our return, didn't need to wait more than 5 mins. But the buses were also very busy."May 30, 2007
"Very good i use airport parking on a weekly basis and it was very quick, only bad point was that i think the bus driver thought he was in the Formula 1 grand prix!"May 30, 2007
"road works around Luton airport access make the use of the car park a bit of lengthy process, but not BCP fault, sooner it's over the better.
yet proximity of airport is good
web confirmation should be clearer about NCP desk in the arrival area
Long Term Car park ligthning at not is not sufficient to provide safe and comfortable use at night.
circulation lanes are narrow, coupled with cars not always parked correctly, make the driving around unsecure"
"Car Park was fine, have used it several time before and was able to swipe credit card for exit and entry. This time had to take a ticket and have it validated on return. Was a very long queue at 1.30 am several planes landed at the same time and although there were 2 people on the NCP desk in the terminal only one person was validating tickets."May 30, 2007
"Pick up from the car park the driver needs lessons on how to drive! It was bad. Return back to car park driver was excellent. Difficult to find parking space. Some cars parked on grass. All in all I will not be returning to this car park."May 30, 2007
"The shuttle was fine. Directions fine, considering there are so many works going in at the moment. Didn't like the fact that I had to quote my ref number on exit. Stansted has a system where you put the card you paid with in the machine and it recognises it when you exit. The ref number was in my case and I had to unpack everything to get it. The girl who answered the intercom was a bit abrupt and rude."May 29, 2007
"All Fine This Is What It Should Be Like Thankyou."May 29, 2007
"Parking is convenient to find, close proximity to the airport. Hassle to get parking validated inside the terminal, long lines if several planes arrive at the same time-would be nice to just enter ticket at barrier on exit since you've already prepaid. Bus drivers should call out the pick up points/stops in the car park (hard to see them at night or in the rain)."May 29, 2007
"Generally very good.
there were some roadworks on the way to the airport and it was quite difficult to follow the sign posts to the long stay carpark.
Easy to pay in the airport when leaving and the shuttle was regular"
"Good carpark, bus service to airport frequent. On the way back, it was very dark and not easy to view the bus stops, however, bus driver very helpful."May 29, 2007
"The main problem was there is not enough buses to get to and from the airport - we had to wait 25 minutes in the cold as the buses were too full - also no system for letting people off the bus before picking up so it was chaos as people struggled getting bags in and out. As there must be enoormous profits made there should be more investment in infrastructure."May 29, 2007
"The parking was convenient and the bus service was timely. My only complaint was the traffic in and out of the airport (we almost missed our flight due to all the construction) and the limited number of signs indicating the approach to the lot. In addition, we frequently use our "Tom Tom" navigation system. The postal code did not drop us directly in front of the parking lot (more confusion with limited time). Other than that, we'd use it again. Thanks for asking..."May 29, 2007
"Signage to park was adequate without being outstandingly good; directions within car park could be better, for example I did not see a plan indicating bus stops so one could try to relate where the car was being left and proximity to stop, admittedly the stops had high'ish indicators but could have been better; both bus trips were pretty chaotic and in truth the Driver on the return trip was far from pleasant."May 29, 2007
"Although easy to find and parking availability was good, I was most dissatisfied at 5am to stand at bus stop no.2 looking at the bus parked at stop no.1 for 5-10 mins.
The bus (which was not as full as the bus we eventually got on) then drove past the 7 people waiting at our stop. We waited for a further 10-15mins, by which time we were all cold, my 4 year old grandson was miserable and we had spent a total 30mins in the car park.
In future, I will drive to an out of town site where they park the car for you and you can stand in semi warmth."
"Our experience was easy and satisfactory. The only comments are that on entering, the car park seemed very full and the signs directing to available spaces were somewhat behind the game. We did find a space but initially we were anxious. The other concern was the very large gravel which had been dragged onto the access routes and could 'ping' up onto parked vehicles or damage tyres - it looked much better where tarmac was laid."May 26, 2007
"Good points - short distance from Arrivals, well signed pick up point. Bad points - very poor organisation on the bus, picking up passengers at the parking before letting off passengers returning from the terminal."May 25, 2007
"Excellent parking arrangements, easy to book, quick transfers, friendly staff, best so far, (from a regular traveller)."May 25, 2007
"The outward journey was super. The bus came promptlyh and was virtually empty and we had no trouble getting on or off.
Unfortunately the return journey was a nightmare. No bus arrived for over twenty minutes meanwhile three flights arrived at the same time and there were people milling everywhere, in no orderly fashion, waiting for the bus. When it arrived people just rushed on oblivious to anyone else, the luggage racks filled and because people were standing in the aisles it was difficult to move to a seat. I had to struggle to put my case on the seat next to me. My husband nearly didnot get on the bus at all! Two suggestions:- 1. If several flights are due plan the buses accordingly. 2. Provide queue barriers for getting on the bus. (There were people on the bus wanting to get off for their flights and the oncoming passengers were pushing past them to get on first). It was a cattle market"
"very well organised and very helpfull coach drivers"May 24, 2007
"The car park was well signed albeit a bit far off airport and I would have chosen another carpark, probably midterm, and paid a bit more if I had realised this. The bus at arrival took about 10-15 minutes to turn up and by then the que was very long. The bus had no middle doors so everyone had to pile in the front door which was very congested. The driver then said (in a miserable and stroppy voice) everyone had to move down as far as possible or he wouldn't be going. The problem was that because it was so packed, luggage had to be stored on the floor and this meant you couldn't move down the bus. Eventually he realised this and left. The bus on arrival did have middle doors as well as front doors and wasn't as packed so was ok. Other than this it was ok."May 24, 2007
"The time waiting for pickup appeared to be around 20-30 mins.
Upon return, the location of the validation desk was not immediately obvious, and I did not see any signs to direct you to it.
There were a couple of cars parked in stupid places, and these made it difficult for the bus to navigate around.
Otherwise - all was good."
"I am pleased to have the opportunity to express my disappointment with the parking this time. We found the car park a long way from the airport and was not pleased the site was unattended. We had to wait what seemed like quite a while in on our return to Luton before a bus appeared to take us back to the car park."May 24, 2007
"No problems. Efficient bus service to the terminal. Minimal waiting around at either end.
We noticed that car parking charges vaired depending on how soon/late you booked the carparking. For another occasion would be good to know timescale for the different parking charges."
"Very good service,first time i've had to use an airport car park service.Would certainly consider using it again."May 23, 2007