"I had booked long term parking.At the arrival it was full so I was sent to mid term carpark. I was not happy as I was running late.I had a problem when I was leaving the car park as well. I pressed for assistance and finally it got sorted. A bus driver and operator ( at the barrier) were really nice and helpful."June 5, 2007
"It was great. The long term parking was full when we arrived so we were transfered to the mid term par. You need to update your bus stops, but apart from that great service. Many thanks S Kis."June 5, 2007
"Long Term Car Park at Luton is a good five mins drive from terminal so allow time. We have to wait about fifteen mins for the bus from terminal back to the car park but considering the good rates i think it was worth it"June 5, 2007
"It was not very well signed to Luton airport car parking - unlike it is at Gatwick. Although there are clearly marked spaces in the car park people seemed to park anywhere and there was no presence of a car park attendant to stop this happening. As a result of this the link passages from aisle to aisle of the car park were parked in and you had to drive around the outer edge of the car park to link from one row to another.
Spaces were hard to find in the car park and it was the most fustrating experience of airport parking I have ever experienced. We usually fly from Gatwick and the Parkign Express experience there is far superior.
On the day we flew out it was raining hard and the car park has very little shelters - and those they do have were not surficiently covered as they had open fronts and the rain poured in. As a result, by the time we waited 10 minutes for a bus we were wet, cold and miserable - not a good start to your holiday.
Coming back it was fairly easy to validate the ticket, but hard to find the desk at the airport to do this. We waited 15 minutes for a bus to the car park on out return and due to the poor layout of the car park struggled to find out car again!!!
On the up side the car was still there on our return - despite the distinct lack of security here!!
I would not use this car park again in a hurry."
"Used the pre-booked long term parking facility at Luton. With all the road works I was concerned at finding the car park, but signs were very good. Only problem was leaving - instructions state clearly that I should insert same credit card at barrier - only to be told it was invalid. Parked and went to paying station, tried again, but no good, called on intercom to be told I should have pressed the call button on barrier and quoted my booking reference to get out. Your instructions could certainly have been clearer."June 5, 2007
"The experience on the courtesy bus was one I do not want to have again.When I got on the bus there were already about 10 people on there which meant that there was nowhere to put your cases so they had to block the aisles ,along with other people's luggage. Therefore when someone was trying to get off or on the bus they had to climb over or around the cases. It was unsafe and dangerous. The driver pulled away as soon as people got on, he was no help at all. I was travelling with an elderly relative which meant that I had to put my case on, then hers. This was very difficult because of the lack of space. A dreadful experience!"June 5, 2007
"On arriving at the Long Stay pink car park at approx 4.30am on 26/5/07 we followed the signs for spaces, there were none where it indicated. After 15 minutes driving around we eventually found spaces at the very top of the car park, had we followed the road in initially we could have been parked within 5 minutes, the "spaces" signs were useless and incorrect. There appeared to be no control over how cars had parked, some were parked at at angle, others took 2 spaces rather than one.Once we found a parking space the bus was waiting at an adjacent bus stop so we very quickly arived at the departure terminal. On our return to the car park the following week at 1.30am on 3/6/07 we followed the directional arrows and exit signs but twice ended up at the end of a row which was a dead end as the horizontal roads had been used for parking spaces and were closed off, and had to do 3 point turns to go back. Eventually we had to cut across parking spaces in the car park so we could follow the the bus route out. It took 20 minutes to get out of the car park, we were thoroughly chewed off. We have previously used car parks which were further off site and had hoped using the Pink car park would be easier and quicker. Unfortunately this was not the case and I doubt if we will use this car park again."June 4, 2007
"It was good"June 4, 2007
"Prompt bus service. No fuss. Good service."June 4, 2007
"service fasy and reliable"June 4, 2007
"No problems with this site.
Signage away from the site (via numerous roundabouts) should be improved (i.e. larger)
The site has been tarmaced but there are a lot of stones (off the parked areas) on the road areas. The effect is to make the wheels of the suitcases lock. Would it be possible to run over these areas with a road sweeper?"
"How can companies get parking wrong? Well, it does take some effort, but it is possible, as my experience with the Luton Long Term parking proved.
The booking process itself was fine and the instructions I received confirmed that I was parking with BCP. Following the directions took me to an NCP car park. Was this right? Should I retrace my steps and try following the directions again? If not,would I end up having to pay twice? No time to resolve that then, I had a flight to catch. How simple would it have been to include the BCP logo at the barriers to address this concern.
It was then 15 minutes before the bus turned up for the transfer to the terminal.
On my return, I had to queue up at a small booth in the airport to have my ticket validated. The queue was long, the kids were tired - what happened to the technology? Book by internet, pay in a long tedious queue. Surely in this day and age, pre-booking should be more convenient than this. As it happened the BCP booking was valid, but it took me until I returned from holiday to find that out. Oh, and it took me 5 minutes to get out of the carpark in the dark as all the exit markings led down dead ends following a reorganisation of the parking bays I guess.
In conclusion, no effort made at all to give the customer a smooth, worry free experience at a stressful time. Most other companies get this right easily. They need to sort out the BCP/NCP branding at the point you arrive, increase the frequency of busses and get some automated pay machines or barriers which recognise the credit card used at the time of booking. Oh, and get rid of the old exit signs and put some correct new ones in too. As it is, they seem to have paid for the tarmac and sat back to watch the money roll in. After all, when you are the main provider of long term parking at one of the busiest airports in the country, you're going to do well irrespective of the service you give. A real shame they can get away with it really."
"Car park was fine No problems finding it or getting in but took a while to find a space. Bus transfer to airport was brilliant. Way back wasn't as good...had to wait a while for bus and got stuck in traffic because of diversion (not car parks fault i realise but still annoying when you're tired and been travelling!!!!)"June 4, 2007
"very easy to find and park. info desk at airport well sign posted and very friendly assisstant.
will use again"
"Excellent and efficient in spite of the fact that I forgot where I parked my car. Of all the things I lost I miss my memory the most!
Thank you ever so much!"
"the car was safe and secure. the parking was easy to find and the system easy to book and use. we had no issues getting the bus to the airport but there were delays on the bus back after the trip. on the whole it was a good service and i would use it again."June 3, 2007
"Not very impressed with the arrangements. Saturday at 11.00am it took nearly 15 minutes driving up and down the rows to find a parking space. There is nobody around on site and the signs indicating spaces were not helpful.
On our return to Luton there was a long queue to validate tickets with only one person at the desk.
In the car park the directions to the exit could not be followed because the cross park roadways were coned off and used for extra parking.
I will not be in a hurry to use this parking again."
"location is fine, long way to drive around the one way system to the parking.
The worst aspect of this experience is that I did not have a reference number to present at time of payment. Eventually and (it seems) reluctantly, the operative agreed to look me up (on a piece of paper) by last name and car reg number. This officious unhelpfulness, for no reason at all, is the last thing needed after a day spent travelling. The customer experience on the payment side is severely lacking. The price was also more than purple parking etc so I will not use this service again."
"Arriving to begin our holiday , the services was excellent. When we returned to Luton, around midnught, we had good service from the validation desk but we had a LONG wait for the bus to take us to the carpark. I would estinate at least 30 minutes then two arrived together."June 3, 2007
"No problems, very convenient. Will use again."June 3, 2007
"It took a long time to park the vehicle on arrival at Luton Airport because it was difficult to find any empty spaces. My mother-in-law is disabled so I dropped her and my family off first at the terminaL and luckily had her disabled badge in the car which enabled me to use the disabled bay.
It also seemed a long way from the airport on the bus considering it was only next door."
"We travelled with BCP at Gatwick a number of times years ago and were surprised with the poor service at BCP Luton.
1. When we got there (early 5am) we struggled to find a space. On our return we noticed that a number of drivers had parked on the grass verges. If we would have had to do that, we would have worried incase we got a ticket!
2. The shuttle service seemed slower than other carparks we used. The bus was packed both ways.
3. The queue for validating tickets at Luton extended outside the door of the terminal it was so long.Everyone was complaining.
4. To finish the journey, there was an argument between the driver and some Ryan Air staff who were using the bus for their own transfer.
We would not choose to use this service again UNLESS it was our only option. We realise it was a very busy week as it was half term but we are used to travelling at peak times and are regular travellers abroad."
"All well. Good prices (at least when I booked); fairl;y close to the airport, frequent buses to and from the airport, helpful staff at the desk in the airport for ticket validation. Would use again if I get it at the right price."June 2, 2007
"Hi - just returned from our holiday in France and would like to mention a few of bad points regarding the long term park. Firstly the signing along the roads from the M25 are not large enough and we had to circle a roundabout a couple of times to try to look for directions to the annoyance of other drivers. There needs to be more instructions in/about the car park. Returning was awful - our flight was delayed and we arrived around midnight. Finding the long term bus stop wasn't easy, There were too few busses and we waited about 20 minutes. We had to fight our way on due to the large number of passengers. Back in the car park it was so dark we couldn't see the 'area nubers', they NEED to be lit. Luckily one of us remembered roughly where we parked and found the car fairly easily. You NEED easily accessable help phones to seek assistance. We will be regular users of Luton A/P but will NOT use the L/T park again."June 2, 2007
"I have used this carpark several times each time with less satisfaction than the previous visit. I only go there now when the far better 'Central Car Storage' are fully booked.
Last weeks visit to the Long Term Car Park was made more dismal by by the poorly signposted diversions due to the airport roadworks, the overcrowed car park, the lengthy delay for the transit bus and the dreadful queue to have ones prebooked ticket validated in the Arrivals Hall on return to the airport.
The time from exiting the aircraft to delivery to my car matched my flight time from Belfast To Luton.
I did not enjoy the experience."
"The direction signs to the car park could be much better. I assume these are only temporary until the road works are complete but a few extra ones would be a good idea.
The wait for a bus, on our return, was too long. One bus did turn up after 5 minutes, dropped off 2 people (staff?) but left without picking up and without an explanation. This led to frustration and annoyance amongst your waiting passengers."
"The purchase over the internet was quick and easy. The signs to the Long term car park were good in spite of entensive roadworks. Once at the parking, there was a short wait before being directed to a parking zone. The bus came quite quickly and we were conveniently dropped at the terminal. On our return, the only criticism was that there was no sign on the bus that it was for the long term parking, although it stopped close to Bus stop 2. However, we were reassured by other passengers that it was the right one. After that, all was straightforward."June 1, 2007
"i am sorry to have to say that i was not at all pleased with the lack of info i was given when booking.
i clearly asked if the car park was in the airport and walking distance. was told yes 2 mins.
i paid for something i did not use nearly missed my flight and had to pay another £30 for parking when i got back."
"excellant buses very quick definitely use again"May 31, 2007
"The outward bound experience was good (5am nice and sunny). On the return it was not as good. It was raining and we had to wait 15 minutes for a bus (driver change-over was quoted by all the mid-term parking bus drivers that came by). It always rains when you have to wait. Why can't the airport have more cover outside the terminal building in the waiting area? The covers should stretch across the whole pavement. When the bus came it was full and wet. Why do they have so many seats on the buses for a 10 minute ride. There were less seats whilst we were waiting in the rain. More luggage/standing space is required with a few seats for people who need them. Three entrances onto the buses would be better. The driver did not call out the stops until we asked as the windows were all steemed up. He then called them out to those who could hear. I would prefer to have the checkout desk at the carpark. How many people get out there and have to go back to get their paid vouchers confirmed?"May 31, 2007