"After pre paying for 1 week of parking we arrived with plenty of time to park and get to the airport to check in . Or so we thought , once we entered the car park it became clear it was full from the 20 or so cars driving round looking for a space and no staff whatsoever to help.
After 45 minutes of driving round and round the car park we took the decision to park at the end of an aisle in the actual road so as not to miss our holiday.
we then waited a further 20-25 minutes for a bus (advertised as a 10 min wait i think) which when it arrived was busier than a London tube at rush hour .
We were the last 3 people to check on our flight and told we almost missed it .
Our first holiday with our baby started off very stressfully due to the car parking.
This is the worst long term parking I have used and I have used quite a few."
"Car park was well signposted and easy to find.
Transfer buses to airport were frequent, clean and the driver was helpful, polite and friendly.
There were numerous bus stops at the car park which was helpful."
"Excellent service. Good instructions. well sign-posted. Speedy pickups on both journeys. Reasonable cost at long-term parking."June 23, 2007
"Quite some distance away from the terminal but otherwise perfectly adequate"June 23, 2007
"I had to make a 24-hour booking, which also needed to be slightly altered the day before. This was done very efficiently and courteously by email.
On the downside, I couldn't get oyut of the car park! My ticket was not accepeted, saying I had £25 to pay (for a pre-booked ticket!) After a long conversation with the attendant (via the intercom) he said he would open the barruier. This took several more minutes, only being resolved when another attendant said that first I must press the white button to retrieve my ticket. Finally it opened. All very embarrassing considering there was an impatient bus just behind me. What went wrong, I wonder?"
"Waited nearly 30 minutes for the bus, having just missed one.
On return journey bus sailed past several stops without asking if anyone wanted to get off or announcing that the bell must be rung.
No queue at NCP/BCP desk, and efficient service on return"
"The surface in the car park leaves a lot to be desired, also the directions for spaces was totally wrong we were driving around for at least 10 minutes to find a space"June 22, 2007
"The bus service to the car park was good, but had to queue for 10 mins when leaving arrivals on return.
Could be announcements from driver to identify stops in car park.
"Easy to find, just follow the Pink car park signs. Transfer from carpark to Terminal was quick, though we had to wait qute a long time as the bus was full when it got to us. On returning to Airport the process to validate ticket for exit was quick and efficient."June 21, 2007
"initial signposting could be better--parked reasonably easily--road surface not too good for pulling trolley cases on.Buses frequent and quick but had to get my husband to lift my case onto luggage rck--too high for me.Would use again--far superior to off site option we have used with friends."June 20, 2007
"I found it very easy to use with plenty of buses. Just slightly confusing due to the current road works."June 20, 2007
"We have used this car park numerous times in the past because of the simplicity in parking and the easy transfer to the terminal. We have now discovered the savings that can be made by prebooking to it is now easy and cheap. Allow 10 to 15 minutes for transfer which is no longer than other airports we have used and the buses are good and frequent."June 20, 2007
"This time I needed to wait quite long until the bus came. Beside that, this car park is fine."June 20, 2007
"What an absolute breeze from start to finish. No hassle to park or collect. Highly recommend. I have a mobility problem but even without extra help it was simple and easy. Thank you for a great service."June 18, 2007
"booked with ease, easy to follow directions & instructions for using the car park. Very convenient so less stressful than using an off site car park."June 18, 2007
"Road works on the approach came as a surprise. Courtesy buses arrived in reasonable time. All went smoothly. A much better experience than off site parking, but there can be a significant price difference. I would use the car park again provided I could obtain a reasonable price."June 18, 2007
"My family did have a rather unhappy experience in boarding one of the transfer buses last Saturday night. We exited the terminal and joined the queue for the bus.I had my 75 yeard old Mother and 82 yeard old Great Aunt with me, both are fairly mobile so no assitance is required. There was a long queue but there was just enough space for us to board, but the driver said another bus has pulled up behind so it would be easier for them to board that empty bus. I ushered them to the empty bus but the driver then refused us entrance and then moved to the space the original bus had occupied. By now there had grown a long queue again but we were at the back again. It was only by pushing to the front we mangaed to get them on this bus. It would have helped if this driver would have encouraged people to move to the back of the bus which was empty, rather then allowing them to remain standing next to the cases in the racks. It was quite obvious that this driver had been used to driving cattle around rather than human beings by his attitude."June 18, 2007
"the only improvement that could be made is a speaker system on the bus telling you which area of the car park the bus is at.( it was dark and we could not see the sign posts)"June 18, 2007
"I used this carpark during June 2007 and had no problems with it. I pre-booked on-line and got a reasonable deal compared to not pre-booking and Luton long-term was the cheapest and most accessible for me. I arrived late but the pick up bus came fairly quickly and I just made it to check-in on-time. No complaints with the park/service and I will use it again."June 18, 2007
"Location, on airport, is convenient, especially when no road works in action. Validation of the booking on returning to the airport is awful - queueing for 45 minutes at 2 a.m. is certainly NOT convenient. Needs an intelligent slot machine to speed up the process."June 18, 2007
"all fine with the car park. would've been useful to (somehow!) been given a ref of our car location - rather than trying to find a pen to note down the area ourselves - and also bus driver could've given verbal announcement of where he was stopping next."June 18, 2007
"The long term parking seems to get further and further away from departures at Luton. Having said that the car park is still nearer to the terminal than at Stansted or Gatwick. The buses are frequent enough to speed you to and from and the car but the site was a bit dark when we arrived in the early hours and is less busy than other airport parking sites. No sign of anyone to provide assistance if one was unfortunate enough to break down. So it worked for us but may prove to be a nightmare if you break down late at night after the last bus has dropped off passengers."June 17, 2007
"There was a shortage of parking places because some cars were not parked correctly between the white lines. The bus was full and some people had to wait for the next bus this ment they could miss there flights."June 17, 2007
"Parking was fine apart form having to wait 30 mins for a bus which nearly caused us to miss our flight"June 17, 2007
"I was generally happy with using the Long Term park, especially the price for booking on line. However I found the shuttle bus service left a little to be desired - if you just miss a bus the 15 minute wait for the next can be a bit trying. Also, when there are a significant number of people, each with a large quantity of luggage (eg families returning from holiday), the baggage racks get filled very quickly but people will continue to board as there are plenty of seats and will park their bags in the aisle. There is only the one exit door at the front, which means that someone getting off first has to climb over the bags left in the aisle which is not really ideal for those of us who are not in the first flush of youth.
What would improve the service greatly would be to have the type of bus used at both Gatwick and Heathrow which is longer, has much more space for baggage and which has an additional door in the centre. Also a more frequent service would be appreciated."
"As i havent been to Luton for a few years I wansn't sure where the long term car park was, it didn't make things easier that the sings were missing due to road works which where on going, after a few times round the round about it was quite easy to find and soon found a spot, the coach was there within ten minutes which took us on the five minutes journey to the terminal buliding. on the way back we had to wait for what seemed ages, but only about ten minutes, after an hour and a half delay on the flight it would have been nice to have the coach waiting there to pick us up, on the whole very good."June 16, 2007
"Near terminal, easy to find, quick pick-up, eay to get ticket validated and get back to car. I noted the sign before I entered the car park (the one that asked if this was the car park you had booked, or words to that effect) but I was still uneasy and asked the bus driver to confirm for me. Suggest you install a 'phone in the car park to enable drivers to call your booking service and make this check. If there is a 'phone it needs larger/clearer signage"June 15, 2007
"I found the long term parking at Luton airport was very good. It was value for money, at short notice, I didn't want to book weeks in advance, "just in case!". It was pretty close to the airport, and the pick up bus was frequent and fast in both directions. I would recommend it to friends and family and use again, when I next travel from Luton."June 15, 2007
"Excellent. Clearly signed, spaces available adjacent to bus stop. Transfer to terminalwithin 5 minutes. On return at 1.30am just missed transfer bus and another marked 'Staff Only' pulled up, the driver invited us aboard and took us to the car park to save us waiting for the next scheduled bus. A smooth and enjoyable beginning and end to our holiday. Will certainly use again, thank you."June 15, 2007
"Directions to the car park were well signed but on arrival the boards showing spaces seemed to be in the wrong place and there were no spaces in the first two rows we tried, which could have been annoying if we were running late, as we then missed the first bus that came along.
Coming back the service was very prompt."