"fantastic service , went very smoothly , i arrived at 4am and found the car park easily following the signs . once parked , the shuttle bus arrived within minutes to take us directly to the terminal , all went very smothly the same on our return , i would most definatley use this service again"September 13, 2007
"Very few parking places to be seen, so several people parked where they could. No buses around when we parked and 30 mins before one arrived.
On our return driver was not very helpful. Got to our car but difficult to get out as all the lanes marked 'Exit' had been used for parking. Nobody around to check and so no interest in how badly organised it was."
"Easy to find. Quick pick up and collection. Dreadful road works on arrival and departure leaving to get on M25."September 12, 2007
"Thanks for the trouble free system you work, ideal being able to arrange all paymets before even arriving at the airport, a quick validation in the airport on arrival and we were on the road, Thanks"September 12, 2007
"yes it was an excellent easy to use service that I would definitely use again"September 12, 2007
"Easy enough to find the long term car park. Some confusing information at the car park about validating the ticket. Easy on return though to find NCP desk and validate ticket.Pick up and return bus was good.
Not your fault but roadworks caused problem finding M1 on exit of airport."
"Everything worked well, the gents in the box seemed cheerful and efficient, as did the drivers. However, one extra bus would shorten the wait, especially early in the morning.
One thing, my wife said what happens if you got into the car park and had not validated your ticket: that bit was not clear
"The main benefit we experienced was the very frequent bus service to and from the terminal and the close proximity to the airport. We were inside the building within 8 minutes of parking the car. This is a considerable improvement over some off airport operators who try to fill their vehicles before setting off. The colour coded signage directing traffic to the carpark would benefit from a few extra signs and a facelift"September 12, 2007
"I normally get a cab to and from the airport whenever I fly. Overall parking at the long term parking car park was a good experience.
Just one problem was that we couldn't get on the first bus as it was too packed and had to wait for another one. Would definately use this service again."
"Signage up to the airport is good, although once in I found it difficult to find the area with spaces. Some of the surface isn't tarmac and hard to drag a suitcase along the rocky gravel. Had difficulties using the validation code provided when pre-booking and now in disupute with BCP over extra £50 I had to pay to get car out! Not good generally."September 11, 2007
"The signs to the long-term car park were clear, but when we arrived at the car park there was no control at all, only one attendant at the entry. There was no indication as to where we might find a space and we spent almost a half-hour drivingh around searching for a slot. We had pre-booked and pre-paid.
Transfer to the terminal was good, and the validation of our ticket when we arrived back at Luton was efficiently done.
The only problem was when we arrived and tried to park."
"Good experience. Very easy to use.
Things to improve:
- clearer indications of available spaces.
- more visible bus stops.
- Please, provide more and clearer information related to booked parking, specailly about validating the ticket. It's been a really easy experience but a bit stressing for not having enough information."
"All booking and paying aspects were fine. The only weak point was the poor signage for the exit from the car park"September 11, 2007
"The long stay car park at Luton was good. We found a parking spot without too much difficulty, a bus came in about 10 mins and we arrived quickly at the airport. The very best thing was that i lost the ticket and the man who did the verifying for an exit ticket was so cool, made a joke of it, gave us a new ticket and we were on our way in a matter of minutes, the bus was waiting and left as soon as we got on. I certainly feel very happy about booking again and will recommend it. Thanks!"September 10, 2007
"Efficient bus transfers. Signs for existing the car park(L)were confusing. Seemed old signage was still in evidence and poor parking did not help - especially in the early hours of the morning!"September 10, 2007
"The airport has a lot to learn from you. Swift service, bus straight to my car. Getting on and off the plane and through passport control, what a mess. If I fly through Luton again any chance you could sort it out for me?"September 10, 2007
"Very diffiecult to exit the exit rows had been filled and you have to drive round and round to get put. Difficult to get contact with soeone to validate the ticket andopen teh barriers intercom always engaged."September 10, 2007
"Car park was extremely full on arrival. It was quite difficult to find a place. The buses weren't really designed for luggage - only one entrance door, and limited stowage space. On exit, other users had parked in some of the throughways, making finding the exit rather laike navigating through a maze. Finally, I had to telecom through to the booking clerk at the exit door with my original booking code to be allowed out: a clunky and time consuming procedure that caused a small queue to build up. Also pretty expensive, even with the online discount. All in all, pretty disappointing."September 10, 2007
"a) Unlike every other BCP/ Pink Eleph carpark on planet Earth, whereby putting card in slot is enough, you have to validate the ticket in terminal upon arrival at a desk. Completely pointless
b) I overheard bus-driver talking to a colleague, saying that 11 cars had been broken into over the past couple of days in that car-park.. including cars with broken windows etc. We were fine but be-warned.."
"Good & efficient from booking to exit. It is very good to have a service desk at arrivals, to be able to speak to a person face to face.
Very crowded bus on return, with not much space for large lugage"
"It was a good experience, I have used it before. It was difficult finding a parking space when we arrived as it was really full and some people had not parked particularly well and had taken up 2 spaces. It would be nice to have someone to help with luggage on and off the bus if possible as people crowd by the doors and I had a child and my elderly mother and had to get all the luggage and them on and off with little room to manoeuvre and not much time."September 10, 2007
"Terrible exerience on arrival. Took over an hour to get a bus to the terminal as all buses were full. More shuttle buses needed."September 9, 2007
"difficult to find a space but good price and regular buses to the Airport"September 7, 2007
"Very pleased. Excellent service. We are back again in October so will certainly be booking again with you."September 7, 2007
"Booking was easy and quick. I made the potential fatal error of losing my car park ticket whilst away. Naturally I was concerned about the hold ups and potential cost consequences. However on my return, after showing the gentlemen at the NCP desk in the airport my booking ref number, they quickly and efficiently solved the issue without any fuss or extra cost!"September 6, 2007
"Sign posted at the bus stops asked for tickets to be validated at airport desk. It should be explained that validation of ticket is needed on return to car park. I thought it was required when i parked the car!"September 6, 2007
"Close by and convenient, buses every 10-15mins still overpriced but what else can you do??"September 6, 2007
"Parking was very god and easy. I was satisfied.
One thing I noticed when i paid online via the internet was the price I was quoted was £51 and when I searched again for prices on the same site using a new webpage it was £42. I tried cancelling the transcation to go for the cheaper identical option but payment had already gonr through"
"It was very smooth. Only thing we did wrong was to forget to validate ticket on our return to the airport, but we pressed the button at the exit of the car park, gave our reservation no. and the bar was lifted by the person on the microphone and we exited immediately. Journey was nice and short too!
"Parking chaotic when we arrived with no clear indication of where there were spaces (at Stanstead there are zones) and we had to hunt for a considerable time to find one - of which there were very few.
Signage poor at arrivals of where to go and what to do to get ticket ratified."