"Everything ran smoothly"September 17, 2007
"Very helpfull bus driver, good clear directions to car park, would certainly recommend to friends and family."September 17, 2007
"It was difficult to find a space when we arrived at the car park and cars had parked across the parts which were supposed to give access between rows. We were lucky to get a bus immediately to the airport.
We had to wait quite a time for a bus to return us to the car park.
On departure we did not realise we had to validate the ticket inside the airport (appreciate this was because we missed it when reading the e-mail) and feel more emphasis should be given to this point, perhaps a large sign on entry to remind you to validate at the airport on your return. We were not the only car having the same problem. The person on the end of the assistance button at the exit was most unhelpful to begin with and said if we did not have a reference he could not help. It was only when we persisted that he asked the name of the person who had booked the place and found the reference, he sounded angry, as if we were being a nuisance - we were, after all, a paying customer and felt we were not treated as such.
We feel that more attention should be paid to where people are parking at busy times and as we had pre-paid we were surprised to find it difficult to get a space.
Sorry to give such a negative response, however, things can only be improved if management are made aware. We would not use this car park again unless there was no other choice.
"1 - Not happy about the fact that you do not guarehee a parking space!!!
2 - I had to park on the end of a row as there were no proper spaces available. Baring in mind No1 above, we were concerned that we did not have a propoer parking space.
3 - Probably will not use you again!"
"very good service, very easy transfers to terminal, would use this again"September 16, 2007
"Good bus service and excellent customer service when it came to getting the ticket validated. Overall a good experience and one which I will use again if I fly from Luton"September 16, 2007
"The whole experience was really good"September 15, 2007
"Car Park easy to find and a quick transfer to airport. Bus frequency excellent . Definitely would use it again if flying from Luton."September 15, 2007
"Busses frequent and not too crowded. Stops are close by. Signage to car park could be better, and difficult to find exit due to cars blocking the normal exit routes. No problems that a little paint wouldn't solve."September 14, 2007
"fantastic service , went very smoothly , i arrived at 4am and found the car park easily following the signs . once parked , the shuttle bus arrived within minutes to take us directly to the terminal , all went very smothly the same on our return , i would most definatley use this service again"September 13, 2007
"Very few parking places to be seen, so several people parked where they could. No buses around when we parked and 30 mins before one arrived.
On our return driver was not very helpful. Got to our car but difficult to get out as all the lanes marked 'Exit' had been used for parking. Nobody around to check and so no interest in how badly organised it was."
"Easy to find. Quick pick up and collection. Dreadful road works on arrival and departure leaving to get on M25."September 12, 2007
"Thanks for the trouble free system you work, ideal being able to arrange all paymets before even arriving at the airport, a quick validation in the airport on arrival and we were on the road, Thanks"September 12, 2007
"yes it was an excellent easy to use service that I would definitely use again"September 12, 2007
"Easy enough to find the long term car park. Some confusing information at the car park about validating the ticket. Easy on return though to find NCP desk and validate ticket.Pick up and return bus was good.
Not your fault but roadworks caused problem finding M1 on exit of airport."
"Everything worked well, the gents in the box seemed cheerful and efficient, as did the drivers. However, one extra bus would shorten the wait, especially early in the morning.
One thing, my wife said what happens if you got into the car park and had not validated your ticket: that bit was not clear
"The main benefit we experienced was the very frequent bus service to and from the terminal and the close proximity to the airport. We were inside the building within 8 minutes of parking the car. This is a considerable improvement over some off airport operators who try to fill their vehicles before setting off. The colour coded signage directing traffic to the carpark would benefit from a few extra signs and a facelift"September 12, 2007
"I normally get a cab to and from the airport whenever I fly. Overall parking at the long term parking car park was a good experience.
Just one problem was that we couldn't get on the first bus as it was too packed and had to wait for another one. Would definately use this service again."
"Signage up to the airport is good, although once in I found it difficult to find the area with spaces. Some of the surface isn't tarmac and hard to drag a suitcase along the rocky gravel. Had difficulties using the validation code provided when pre-booking and now in disupute with BCP over extra £50 I had to pay to get car out! Not good generally."September 11, 2007
"The signs to the long-term car park were clear, but when we arrived at the car park there was no control at all, only one attendant at the entry. There was no indication as to where we might find a space and we spent almost a half-hour drivingh around searching for a slot. We had pre-booked and pre-paid.
Transfer to the terminal was good, and the validation of our ticket when we arrived back at Luton was efficiently done.
The only problem was when we arrived and tried to park."
"Good experience. Very easy to use.
Things to improve:
- clearer indications of available spaces.
- more visible bus stops.
- Please, provide more and clearer information related to booked parking, specailly about validating the ticket. It's been a really easy experience but a bit stressing for not having enough information."
"All booking and paying aspects were fine. The only weak point was the poor signage for the exit from the car park"September 11, 2007
"The long stay car park at Luton was good. We found a parking spot without too much difficulty, a bus came in about 10 mins and we arrived quickly at the airport. The very best thing was that i lost the ticket and the man who did the verifying for an exit ticket was so cool, made a joke of it, gave us a new ticket and we were on our way in a matter of minutes, the bus was waiting and left as soon as we got on. I certainly feel very happy about booking again and will recommend it. Thanks!"September 10, 2007
"Efficient bus transfers. Signs for existing the car park(L)were confusing. Seemed old signage was still in evidence and poor parking did not help - especially in the early hours of the morning!"September 10, 2007
"The airport has a lot to learn from you. Swift service, bus straight to my car. Getting on and off the plane and through passport control, what a mess. If I fly through Luton again any chance you could sort it out for me?"September 10, 2007
"Very diffiecult to exit the exit rows had been filled and you have to drive round and round to get put. Difficult to get contact with soeone to validate the ticket andopen teh barriers intercom always engaged."September 10, 2007
"Car park was extremely full on arrival. It was quite difficult to find a place. The buses weren't really designed for luggage - only one entrance door, and limited stowage space. On exit, other users had parked in some of the throughways, making finding the exit rather laike navigating through a maze. Finally, I had to telecom through to the booking clerk at the exit door with my original booking code to be allowed out: a clunky and time consuming procedure that caused a small queue to build up. Also pretty expensive, even with the online discount. All in all, pretty disappointing."September 10, 2007
"a) Unlike every other BCP/ Pink Eleph carpark on planet Earth, whereby putting card in slot is enough, you have to validate the ticket in terminal upon arrival at a desk. Completely pointless
b) I overheard bus-driver talking to a colleague, saying that 11 cars had been broken into over the past couple of days in that car-park.. including cars with broken windows etc. We were fine but be-warned.."
"Good & efficient from booking to exit. It is very good to have a service desk at arrivals, to be able to speak to a person face to face.
Very crowded bus on return, with not much space for large lugage"
"It was a good experience, I have used it before. It was difficult finding a parking space when we arrived as it was really full and some people had not parked particularly well and had taken up 2 spaces. It would be nice to have someone to help with luggage on and off the bus if possible as people crowd by the doors and I had a child and my elderly mother and had to get all the luggage and them on and off with little room to manoeuvre and not much time."September 10, 2007