"We would like to send out personal thanks to two members of your staff who helped us yesterday (Sunday) at about 14:00 hrs. We returned to a flat battery and were very impressed by the bus driver who stopped to help and the lady who came out and gave us a jump start."September 24, 2007
"Prompt and efficient service. Particularly impressed by the bus driver who noticed we had a flat battery on our return and sent a member of staff to give us a jump start.
exemplary service - would recommend to others and will use again"
"This is not a well-managed car park. As almost all the lanes were blocked by parked cars (which had not parked in designated spaces), it was hard to get in and out and around the car park. I can only assume that people were froced to park in the road as there weren't enough spaces."September 24, 2007
"No problems at all, just followed the instructions as per the confirmation e-mail. Buses to and from airport arrived promptly."September 23, 2007
"Luton long term parking was quick and easy to use. Though a little way from the terminal, the free shuttle service made short work of the distance. Would use again."September 23, 2007
"EXCELLENT SERVICE, NO PROBLEMS AT ALL."September 23, 2007
"Found it rairly easy to book. Arrival at Long Term Car Park. Ok Would have found it helpful if there was a plan of lay out and where bus pickup / drop off points are.
Pick up coach service good but return service was delayed. We got on to the bus but were told to get off and wait for the next bus. It would have been helpful if the driver had told this before we got on.
Many thanks however for making my trip possible.
It would be useful to compare your prices with other car parks since I am a pensioner"
"I actually changed to the MEDIUM term car park because I had a very early flight and thought it would save a bit of time.
The medium stay car park is like a bomb site and not very well signposted at all. There was no sign of a shuttle bus or any signs explaining where to wait, so we WALKED to the terminal, which was not too far.
On our return we took the shuttle to the bomb site, which it entered by a back-door to disorient us. Not knowing how to describe where we had parked (there were no row-and-bay numbers for reference) we got off the first time the bus stopped and dragged our luggage to the car."
"We arrived in Luton at 2:00am and had to queue up to get our ticket validated. Should have a terminal to provide an option for customers to validate the ticket themselves.
Had to wait 20 minutes for the Pink Parking bus and when the driver arrived he did not come to Bus Stop 2 but stopped on the opposite side of the area for at least 10 minutes whilst about 10 of your customers (including a baby) were waiting in the cold and dark. Fortunately, one of the Car Hire Bus driver took pity on us and took us all to the Long Term Car Park. Maybe one bad egg but it is an experience which I shall relate to all my friends."
"Good service worked well"September 21, 2007
"This was the first time I had used the long stay car parking facility at Luton. BCP provided me with clear instructions about how to find the car park on my email booking confirmation and it is clearly sign posted once you reach the airport.
Upon my return I took my ticket and booking confirmation to the NCP parking desk in the arrival terminal where they validated my exit ticket. It's a good reliable service that I will definatley use again for future trips flying from Luton."
"he parking was easy to use very convenient. Your staff were absolutely great when I managed to leave a parcel on the bus they radioed the driver and he waited at the drop off point for me to collect it. Very helpful. Thanks"September 21, 2007
"The service at Luton's long term park was so easy to use. Clearly signposted & shuttle buses were very clean & prompt.It took a while to find a parking space as it is huge but there were several spaces available once you found them. From reaching the car park to arriving at the terminal took us just 25 mins in all and arriving back,it was easy to validate our ticket in the terminal(well signposted)& get a bus within 5 mins. I would recommend you write down where you park as it is easy to forget after a long flight."September 20, 2007
"Marvellous - bus stop is nice and close, and the bus was waiting for us when we turned up!"September 20, 2007
"Easy booking and full directions on how to get there and procedure to get in and out.Very efficient in getting to and from the airport terminal.
Also a good response to a HELP call when found battery flat (not this time but when with others last October)and well signposted."
"You know, it was a fantastic experience. I parked up and hopped straight on the bus. And when I came back there was no queue to validate my ticket, the bus was waiting and it dropped me right at my car. The sun was shining and I was very happy. I've always balked at longterm parking but now I'm more than happy to use it. Thanks."September 19, 2007
"The parking and the pick ups were ok, but trying to get out was not as easy because people had parked in the exit gangways and I had to drive round looking for a way out."September 19, 2007
"Just Missed a bus so at 3.15am in the morning, 15 mins seemed a long wait, but other than that it was on time and a very friendly driver, the same with our outward trip. I will use again."September 19, 2007
"Parking was fine in day but car park is very poorly lit at night in parts and signs for leaving park to get onto main road are not easy to see in dark. Also a number of cars had parked alongside proper bays and not in them hence making exit dangerous expecially at night time. It was diffult to navigate out when there were cars in the exit lanes! Clearly the car park was busy but in which case it should not have been overbooked as I found this very dangerous especially to come across a car parked in one of the exit lanes as you have turned a bend into it."September 18, 2007
"The car park and system was easy to use and reasonable prices.
The only downside was the actual bus, on the way out was to full and seemed poorly designed in so much that it was difficult to put the cases on with people as well.
All in all a fair experience"
"We use several times a year, frequent bus service, nearly always seats free, paying for pre booked tickets could be situated on car park rather than on terminal."September 17, 2007
"Nice clean parking, easy to find. Good location. Would use again"September 17, 2007
"Everything ran smoothly"September 17, 2007
"Very helpfull bus driver, good clear directions to car park, would certainly recommend to friends and family."September 17, 2007
"It was difficult to find a space when we arrived at the car park and cars had parked across the parts which were supposed to give access between rows. We were lucky to get a bus immediately to the airport.
We had to wait quite a time for a bus to return us to the car park.
On departure we did not realise we had to validate the ticket inside the airport (appreciate this was because we missed it when reading the e-mail) and feel more emphasis should be given to this point, perhaps a large sign on entry to remind you to validate at the airport on your return. We were not the only car having the same problem. The person on the end of the assistance button at the exit was most unhelpful to begin with and said if we did not have a reference he could not help. It was only when we persisted that he asked the name of the person who had booked the place and found the reference, he sounded angry, as if we were being a nuisance - we were, after all, a paying customer and felt we were not treated as such.
We feel that more attention should be paid to where people are parking at busy times and as we had pre-paid we were surprised to find it difficult to get a space.
Sorry to give such a negative response, however, things can only be improved if management are made aware. We would not use this car park again unless there was no other choice.
"1 - Not happy about the fact that you do not guarehee a parking space!!!
2 - I had to park on the end of a row as there were no proper spaces available. Baring in mind No1 above, we were concerned that we did not have a propoer parking space.
3 - Probably will not use you again!"
"very good service, very easy transfers to terminal, would use this again"September 16, 2007
"Good bus service and excellent customer service when it came to getting the ticket validated. Overall a good experience and one which I will use again if I fly from Luton"September 16, 2007
"The whole experience was really good"September 15, 2007
"Car Park easy to find and a quick transfer to airport. Bus frequency excellent . Definitely would use it again if flying from Luton."September 15, 2007