"We felt it would be easier to park on-airport, with regular shuttle buses, and were happy with the service provided."September 28, 2007
"Departure arrangements and service went well.
However not the same upon return at circa 01.00 hours on 16.09.07. The numbers of people boarding the bus was about its capacity, but not everyone moved down the bus, so there were people standing on the platform area. The driver rather than getting out of his seat and organising the passengers to move down the bus, just 'threw a strop' closed the doors, and drove off faster than was necessary for the whole trip to the car park, throwing the bus harshly around roundabouts and junctions so that the standing passengers were thrown into each other, several losing their footing as a result."
"We found the parking OK and managed to find a space but had great difficulty in finding the exit on our return as several people had parked over the yellow boxes which should have been left clear as they were the exit route."September 27, 2007
"booking on line was quite easy, however, it was a little confusing getting there, I was never clear if the car park was part of the long term airport carpark or if it was a separate/independent carpark. I use sat-nav and the the post code given to me did not match with the location."September 27, 2007
"The car parking arrangements were all OK."September 26, 2007
"As far as I am concerned parking at Luton Airport long term car park could not be easier - THE most efficient on airport parking one could wish for. Thank you."September 26, 2007
"early morning buses could have been more regular.on return despite people standing driver thought he was next lewis hamilton"September 25, 2007
"good service. polite drivers. did nto wait long at all. only complaint was when I was struggling to get off the bus at the car park with my heavy suitcase, someone barged on using the back doors..."September 25, 2007
"Convenient- no problems at all , generallythe cheapest option available."September 25, 2007
"all good and happy , wish i had booked earlier to get great deal which is cheaper and nearer than usual airparks.."September 25, 2007
"Had to wait quite a long time for the bus transfer to the airport, then 2 buses came along at the same time. Was at bus stop 1 so it was quite full by the time it reached us. Everybody stands around the entrance and it is difficult to get on. Coming back there was a long queue. Waited patiently, but then people just turned up having smoked under the shelters and then went straight to the front door and pushed in, bus was quite full by the time we got on. It would be better to offload from the rear door and load from the front. Same thing happened when we returned to the car park. People were being dropped off and picked up at every stop, chaos ensued.
Bus took longer to get to terminal because of the cars dropping off and picking up. Caused long queue back from the roundabout."
"The only problem which I had was that on my return I failed to take my BCP confirmation to the desk along with the ticket. I wrongly assumed that the tcket was all that was needed. A rummage in my suitcase resolved the problem. Otherwise it was a smooth operation."September 24, 2007
"We would like to send out personal thanks to two members of your staff who helped us yesterday (Sunday) at about 14:00 hrs. We returned to a flat battery and were very impressed by the bus driver who stopped to help and the lady who came out and gave us a jump start."September 24, 2007
"Prompt and efficient service. Particularly impressed by the bus driver who noticed we had a flat battery on our return and sent a member of staff to give us a jump start.
exemplary service - would recommend to others and will use again"
"This is not a well-managed car park. As almost all the lanes were blocked by parked cars (which had not parked in designated spaces), it was hard to get in and out and around the car park. I can only assume that people were froced to park in the road as there weren't enough spaces."September 24, 2007
"No problems at all, just followed the instructions as per the confirmation e-mail. Buses to and from airport arrived promptly."September 23, 2007
"Luton long term parking was quick and easy to use. Though a little way from the terminal, the free shuttle service made short work of the distance. Would use again."September 23, 2007
"EXCELLENT SERVICE, NO PROBLEMS AT ALL."September 23, 2007
"Found it rairly easy to book. Arrival at Long Term Car Park. Ok Would have found it helpful if there was a plan of lay out and where bus pickup / drop off points are.
Pick up coach service good but return service was delayed. We got on to the bus but were told to get off and wait for the next bus. It would have been helpful if the driver had told this before we got on.
Many thanks however for making my trip possible.
It would be useful to compare your prices with other car parks since I am a pensioner"
"I actually changed to the MEDIUM term car park because I had a very early flight and thought it would save a bit of time.
The medium stay car park is like a bomb site and not very well signposted at all. There was no sign of a shuttle bus or any signs explaining where to wait, so we WALKED to the terminal, which was not too far.
On our return we took the shuttle to the bomb site, which it entered by a back-door to disorient us. Not knowing how to describe where we had parked (there were no row-and-bay numbers for reference) we got off the first time the bus stopped and dragged our luggage to the car."
"We arrived in Luton at 2:00am and had to queue up to get our ticket validated. Should have a terminal to provide an option for customers to validate the ticket themselves.
Had to wait 20 minutes for the Pink Parking bus and when the driver arrived he did not come to Bus Stop 2 but stopped on the opposite side of the area for at least 10 minutes whilst about 10 of your customers (including a baby) were waiting in the cold and dark. Fortunately, one of the Car Hire Bus driver took pity on us and took us all to the Long Term Car Park. Maybe one bad egg but it is an experience which I shall relate to all my friends."
"Good service worked well"September 21, 2007
"This was the first time I had used the long stay car parking facility at Luton. BCP provided me with clear instructions about how to find the car park on my email booking confirmation and it is clearly sign posted once you reach the airport.
Upon my return I took my ticket and booking confirmation to the NCP parking desk in the arrival terminal where they validated my exit ticket. It's a good reliable service that I will definatley use again for future trips flying from Luton."
"he parking was easy to use very convenient. Your staff were absolutely great when I managed to leave a parcel on the bus they radioed the driver and he waited at the drop off point for me to collect it. Very helpful. Thanks"September 21, 2007
"The service at Luton's long term park was so easy to use. Clearly signposted & shuttle buses were very clean & prompt.It took a while to find a parking space as it is huge but there were several spaces available once you found them. From reaching the car park to arriving at the terminal took us just 25 mins in all and arriving back,it was easy to validate our ticket in the terminal(well signposted)& get a bus within 5 mins. I would recommend you write down where you park as it is easy to forget after a long flight."September 20, 2007
"Marvellous - bus stop is nice and close, and the bus was waiting for us when we turned up!"September 20, 2007
"Easy booking and full directions on how to get there and procedure to get in and out.Very efficient in getting to and from the airport terminal.
Also a good response to a HELP call when found battery flat (not this time but when with others last October)and well signposted."
"You know, it was a fantastic experience. I parked up and hopped straight on the bus. And when I came back there was no queue to validate my ticket, the bus was waiting and it dropped me right at my car. The sun was shining and I was very happy. I've always balked at longterm parking but now I'm more than happy to use it. Thanks."September 19, 2007
"The parking and the pick ups were ok, but trying to get out was not as easy because people had parked in the exit gangways and I had to drive round looking for a way out."September 19, 2007
"Just Missed a bus so at 3.15am in the morning, 15 mins seemed a long wait, but other than that it was on time and a very friendly driver, the same with our outward trip. I will use again."September 19, 2007