"excellent"October 11, 2007
"Luton long-term parking used Monday 1/10/07 - Friday 5/10/07. M40 delay warnings persuaded us to travel cross-country from Oxford via Aylesbury and Dunstable and airport signeage is a bit lacking on this route!
Road works & traffic in Luton also caused confusion and delay but once on the airport the parking directions were excellent and spaces though scarce were signed. Nasty weather and the shelters are not very good at keeping luggage and people dry - they need enclosing. Transfers both ways were efficient, convenient and regular - I would use the service again...."
"Pre-booked BCP Long Term Parking at Luton for 7 days. On arrival, the car park was packed. Many cars were parked on the grass verge or in the middle of the lanes. It took ages to find a parking space. Not what you expect when pre-booking airport parking. ave received better service at other airports."October 10, 2007
"it all went clockwork.
on my return, 1/2 after landing I was in my car. how cool is that!?!"
"Arriving was fine - bus straight away.Return had to wait 30 minutees for transit back to car park - along with many others"October 9, 2007
"Excellant bus service to and from long stay car park,if anything could be improved it is the colour signing at night time --perhaps better lighting
Very easy to use and would recommend pre booking"
"All went very smoothly. Thanks!"October 9, 2007
"It was a great service, the buses come round really frequently and the drivers both times were polite. We found the kiosk where we had to validate our ticket on return slightly difficult to find after a tiring journey as it was tucked round a corner in the arrivals hall but all in all first rate."October 8, 2007
"No problems aside from getting to airport due to roadworks around airport. Will use again"October 8, 2007
"All went well until I came to finding my car on my return! I knew roughly where it was but in the dark, very late at night (and beginning to rain) it took me nearly 10 mins to find it - there are a lot of other dark blue/black cars around! All was well in the end! Taking the car and parking it there was certainly much easier and quicker than getting a train into London and another one to Luton so I would definitely do it again if I fly from Luton!"October 8, 2007
"All good!"October 8, 2007
"Easy to find driving south on the M1 and very convenient at only 3 miles from the m-way. A lot of roadworks in progress which is a slight distraction but other than that no problems. I would consider flying from Luton again given the ease pf parking."October 7, 2007
"Generally I would say fair is a good summary. On arrival at 5.00am it was dark and pouring with rain - and we had to stand with many other people and wait while 2 buses went straight past us as they were full. When the 3rd bus arrived it was nearly full but most of us managed to squeeeze our damp ourselves on to it.
When we returned getting the ticket validated etc was ok but we had to wait some 15 minutes for a bus to arrive then when it did it didnt have hardly any space for luggage (is this an airport long stay car park, dont people have luggage!!!!). By the time it arrived there was a large queue and it was obvious that we werent all going to get on with our luggage - a lady asked the driver how long the next bus would be and he shrugged his shoulders and said he didnt have any idea as the traffic was heavy, why dont the buses and taxis have a designated lane? Anyway when we did get on the bus half the seats were taken by cases so half the queue was left behind."
"Easy to find. Signs to spaces led to area with few spaces. bus to airport quick. On return unable to get on first bus due to queue. Second bus long time coming followed within minutes by third. Possibly they had got out of sync due to traffic chaos within airport."October 7, 2007
"The car park was a good location and secure. I was also impressed with the price so would definatley park there again"October 6, 2007
"We found the car park easy to find and the bus came quickly. The return journey was easy aqnd the bus driver was pleasant and friendly even at 1.30am. We would use it again. Do you have a frequent traveller rate for car parking maybe for someone using the car parks for 3 days upwards maybe 4-5 times a year?"October 5, 2007
""October 4, 2007
"I have used the Luton long term parking service twice this year, i would recommend it to anyone. Reasonably priced and near to the terminal building. I have had no problems finding a space to park and the buses that take you from the car park to the terminal building run every 15 minutes or so and are very reliable. A first class service."October 4, 2007
"Service and facilities were generally very good but we did have a minor delay at the exit barrier. For some reason the machine said we owed £90? We had to contact your customer service system to get the barrier raised."October 4, 2007
"Very good service although drop off stops not very well numbered and would be easier if driver called them out before stopping."October 4, 2007
"very uncomplicated and effective"October 4, 2007
"Ref: R621362 I picked up my car from Luton Airport yesterday (3/10/07). Unfortunately I did not have my booking reference to hand, and staff were unable to validate my ticket, insisting that I pay £90 which is to be refunded. On calling BCP today, I have been told you are unable to refund me without paper proof of this receipt for £90 (meaning I have to go to the trouble of faxing or posting it to you). This is most unsatisfactory. I clearly have a prepaid booking, and a brief check with the airport from your end would confirm my card payment of £90 last night and ensure an instant refund. I won't be booking with BCP again - I'm aware that not having my booking reference to hand wasn't ideal, but surely any service worth its salt would have provided the airport with enough details for them to find it on a name or date check. Arriving late at night with a small child is stressful enough, this did nothing to make the experience any easier."October 4, 2007
"Convenient and not too outrageously priced. Shuttles seemed a little infrequent, so were sometimes crowded. All-in-all a reasonable option for shortish trips."October 3, 2007
"Car Park fine. Only issue was the collection bus arrived full of people so we couldn't get on. The driver then dropped them all off but went back to the terminal, instead of coming round again to collect us!!
This meant we had to wait another 15 minutes and in total waited 40 mins."
"Perfectly happy with the service. Left my ticket in the car however the NCP desk were happy to let me through at the gate"October 1, 2007
"Very smooth parking facility. Excellent value for money and the bus was only a short ride from the terminal and ran frequently.
I would defininitely use this facility again when I next use Luton airport."
"Found the car park easily, plenty of signs,right near the runway which was not problem. Our flight meant taking coach at 5.15am to airport from car park, this was packed , surprisingly, and returning was the same.Our return was without problem and would definitely use again."September 30, 2007
"The buses were sparse but worse was the drivers attitude to passengers. People were confused as to what stop they were at. He seemed grumpy! I know folks should remember their stop point but many can be tired and confused after a long journey. Please help your customers."September 30, 2007
"Car parking was fine and would use again.
We would have liked more direction as to where parking availability is. There were quite a few cars parked in blocked areas which made me wonder, was the car park full for some customers on arrival."
"I found the long term car park at Luton easily accessable, the busses we're quick and prompt, and the staff on the desk were very good."September 29, 2007