"I am pleased to confirm that all went well as usual and run ever so smoothly. I will never have any problems in booking with you again."October 22, 2007
"i have just returned from a short break and found the car parking to be ok
it was not difficult to find a bit further around the airport than i thought but the transfer on the bus was quick
all in all good value for money but not as refined as gatwick
one thing i did not validate my ticket at the airport but it was no trouble to do it at the exit machine with my resavation no"
"All the signs leading to the Long Term Car Park were clear and positioned at the right places.
The shuttle bus service from the car park to the terminal building was on time with plenty of space for the luggage.
I will definetly be using the car park in future."
"Fully recommend anyone to park in long term car park and use shuttle bus. Our car battery had run out when we came to pick our car up and NCP gave us a jump start within 5 minutes of it being reported. So send our thanks to them also."October 18, 2007
"I DID NOT PARK IN THE LONG TERM CAR PARK, THE BOOKING WAS AMENDED TO THE MEDIUM TERM CAR PARK AND WE ARE STILL WAITING FOR THE REQUESTED VAT RECEIPT FOR THE AMENDED AMOUNT OF £ 45.00. THE MEDIUM TERM CAR PARK WAS CONVENIENTLY SITUATED BUT ON ARRIVAL, IN THE EVENING, I HAD TO WAIT LONGER THAN 10 MINUTES FOR THE SHUTTLE BUS."October 18, 2007
"good bus link, fast transfer. will use again."October 18, 2007
"Good service but a bit confusing as I'd booked through BCP in an NCP car park and on arrival at gate wasn't sure I was in right place as no BCP branding or logo visible!"October 17, 2007
"May stay went very smoothly"October 17, 2007
"Very smooth. On arrival the bus driver saw us parking and helpfully waited for us. No problems at all."October 17, 2007
"Parking at Luton was easy, no hassle at all! Made our holiday even more enjoyable!"October 17, 2007
"Only had to wait for two mins for a bus both out and inbound. Close enough to the airport to ensure a short bus ride. Spaces were well marked. Ticket validation was problem free. Price was fair (I didn't book until quite late). Overall, quite happy."October 16, 2007
"not to easy to find in the dark and there seemed to be a lack of spaces but the transfer service was efficient and the validation of ticket on return was prompt"October 15, 2007
"regular buses, efficeint"October 15, 2007
"Luton Long Term Parking was simple to book online, and the instructions and map were easy to follow. On arriving at the airport, the Long Term Parking is well signed and there were ample spaces available. The shuttle bus arrived promptly to take us to and from the airport on our return.We would certainly use this car park again when travelling from Luton."October 14, 2007
"We used it at 6am on a Monday morning, there were plenty of spaces near to the bus stops, the bus was prompt and we were transported to the airport without any problems. A very good service. On the way back we waited for about 10 minutes and again were transported without hitch."October 13, 2007
"It was OK. It is a bit further from the airport that I would like although the buses were frequent enough.
Although it was difficult to find the office in the departure hall. I had prebooked and therefore had to have the card confirmed. However, it was difficult to find. You should have a simple map on the payment machines."
"Very easy to book and to access. The bus arrived a short time after I parked and I was able to get a parking place near the bus stop so I did not have far to walk. When I returned there was no queue for the validation kiosk and when I went outside, there was only a short wait for the bus - one had just gone and I was the first I the queue. I thought I would have to wait a long time but one came within 5 minutes. I was out of the airport very quickly.
The only snag is having to validate your ticket - would prefer to put my credit card into the exit ticket gate - and there is a lot of traffice at the top round about, which slows down the bus. They need to sort out that drop off area."
"Easy to find, prompt frequent buses."October 12, 2007
"It was well signposted and easy to find which was good. The transfer from the car park to the airport was good, but that was all let down by the awful quality of service on our return.
For whatever reason the buses weren't working as they should do when we got back. We were waiting for 20 mins when it should have been 15 which is alright, but there were other people who had been waiting far longer 45mins. When the bus finally arrived it stopped away from the bus stop, causing a rush to get on the bus which annoyed passengers who had been waiting the longest. A member of staff came to try and sort out the problem, but ended up making it worse. The member of staff got angry and lost his temper when passengers entirely reasonably and politely although slightly sarcastically critisised the organisation and asked why there were delays and why there weren't more buses. The member of staff lost his temper and started shouting that he wouldn't let anyone one the bus and pointing to the sign saying that staff would not be physically or verbally abused and threatened to ban passengers from getting on any subsequent bus. This was just a joke. The questions were politely put and perfectly reasonable and not answered at all. All he had to do was come out, appologise and say what the problem was and that would have been enough for most of the people there. Instead he made the organisation look rediculous as rather than answer any of the questions just walked away.
This was then hampered by the bus driver who was going to leave with the bus only half full and and a large number of people still waiting. People were all crowding at the front of the bus blocking the aisle so no one else could get on, although there were plenty of seats and space further back on the bus. When a passenger asked the bus driver if they could ask the passengers to move down the bus for more people to get on the reply they got was "It's not my job to do that, why don't you do it if you want". the passenger did do it and people did move down the bus and another ten or so people were able to get on. Again, all it would have taken for the situation to be made a little better would have been for the bus driver to use their common sense, appologise and ask people to move down the bus so that more people could get on. It was these small things that could have been sorted out really easily and would have made a big difference to how people felt.
As the bus was so full it meant that when we arrived at the car park there was no room for people to get on the bus for the journey to the airport. They were told that there was another bus coming that would have more space on it, but because of the delay, the bus behind was as full as the one we were on. I would have been much more annoyed not to be able to get to the airport and miss my flight because for whatever reason the bus failed to pick me up.
So in all, an alright experience ruined by the staff and their inability to handle simple problems politely let alone efficiently."
"We found the whole experience very good. The shuttle bus came quite quickly and dropped us off right outside the terminal. Likewise going home it was quick and easy to validate our exit ticket at the NCP booth and the shuttle picked us up right outside the terminal.We didn't have too long to wait either side and it only took around 5-10 minutes to get to the car park. We chose the long term car park and it was good value for money ( we booked in advance so got a good rate)."October 12, 2007
"It was fine, but it was further away than I anticipated - when it said 'on site' I assumed it was one of the ones you see as you drive up to the airport."October 12, 2007
"We stayed at the long term car park, which was easy to find. The bus picked us up from bus stop 2 although we could not get on the first one as it was full. We only just managed to get onto the 2nd one and people at stop 1 didnt get on at all so were left in the cold for a long time. I suggest that the buses alternate their route from 7 through to 1 then 1 through to 7 and this problem would be solved.
After our holiday we returned to our car to find that we had a flat battery. We contacted the reception and one of your guys came out quickly and started our car. The service was very good and we were gratefull.
"The long term park is a LONG way away. However, bus was good and reliable.
The deal you gave me during the summer was excellent for the short term park, I would like that again!
"Literature states that this facility is "on the airport approx. 5 mins from the terminal entrance". This suggests that you can park up and walk to the entrance in 5 mins. ie. it is very close. In fact it is more than 5 mins. by bus transfer (depending on where you park your car). I chose this car park thinking I could walk. Luckily the transfer buses are reasonably frequent."October 11, 2007
"excellent"October 11, 2007
"Luton long-term parking used Monday 1/10/07 - Friday 5/10/07. M40 delay warnings persuaded us to travel cross-country from Oxford via Aylesbury and Dunstable and airport signeage is a bit lacking on this route!
Road works & traffic in Luton also caused confusion and delay but once on the airport the parking directions were excellent and spaces though scarce were signed. Nasty weather and the shelters are not very good at keeping luggage and people dry - they need enclosing. Transfers both ways were efficient, convenient and regular - I would use the service again...."
"Pre-booked BCP Long Term Parking at Luton for 7 days. On arrival, the car park was packed. Many cars were parked on the grass verge or in the middle of the lanes. It took ages to find a parking space. Not what you expect when pre-booking airport parking. ave received better service at other airports."October 10, 2007
"it all went clockwork.
on my return, 1/2 after landing I was in my car. how cool is that!?!"
"Arriving was fine - bus straight away.Return had to wait 30 minutees for transit back to car park - along with many others"October 9, 2007
"Excellant bus service to and from long stay car park,if anything could be improved it is the colour signing at night time --perhaps better lighting
Very easy to use and would recommend pre booking"