"very easy to use service"July 1, 2007
"Right next to the terminal, well signposted, very easy to use. Think it's a little pricey but worth it for a weekend break"June 30, 2007
"Would have liked a red carpet, but hey ho thats not real life!
Everything was just fine, thank you."
"Short term is really convenient and I really like being able to park there, so I like the saver prices.
I do not really like the NCP validation desk as there can be queues and it feels a bit of a nuisance"
"Very good value."June 25, 2007
"Luton short term parking was quick and easy to use. Kiosk on exit from arrivals could have been more visible but it could have been my tiredness!"June 22, 2007
"Excellent. Plenty of parking vailable and validation of pre booked ticket was handled efficiently"June 21, 2007
"very easy, no problems, small queue when we got back but it soon went"June 19, 2007
"Very good service, very easy to use. Price was very competitive and no problems experienced."June 19, 2007
I used the Luton Short Stay car park.
The car park itself was OK. However, I did have a few bad experiences and in general there are several things that could have been improved upon.
1. Junction 10 on the M1 was closed - I suspect that this was public info - it would have been useful to know of such potential issues prior to seeing a sign on the M1 en route. As I suspect this was a scheduled blockage perhaps an email warning would have been possible and useful. As the detour took a significat period of time.
2. I was unable to validate my parking card automatically. I had top find the NCP parking desk which was a fair way from the auto validation machines and get the chap there to validate it.
3. The chap validating it managed to damage the ticket and asked me to call them up once I got to the barrier. At the barrier a non native English speaking girl barely understood me, never mind my request- after shouting lout through the poor communications system I was finally allowed on my way.
As a internet customer I perfer automatic interactions, hence having to deal with all these human task steps was a pain.
Still the parking was handy and the price OK. Also the purchase of the ticket experience was fine.
"Very good value for a long weekend. Excellent access to the airport - was great not having to wait for a bus at each end of our journey."June 18, 2007
"Easy to find and found a space quickly. The car park itself was a little disorganised, but we worked out which way to drive around it in the end. Very close to the entrance of departure.Good if you are running late."June 15, 2007
"VERY EASY TO FIND, NO TROUBLE TO FIND PARKING SPACE, LESS THAT 5 MINS WALK TO TERMINAL. GENTLEMAN ON VALIDATION DESK VERY HELPFUL AND POLITE. WILL DEFINATELY USE IT AGAIN."June 14, 2007
"I used this service for the first time - price quoted was very cheap and got me into the short term car park right next to Luton terminal at a very good rate. My return flight was delayed but I still had no extra charges. I would certainly use them again."June 12, 2007
"Excellent. Very conveniently located just a 5 min walk from the main terminal. Price is a little steep for a long weekend, but compared to the hassle of using the cheaper off-site providers it was worth it. Would have given 5/5 if a little cheaper!"June 12, 2007
"I had difficulty in remembering exactly where I had left the car; it would be helpful if the blocks and rows were more clearly identified"June 12, 2007
"All very easy. Only flaw is that the instructions downloaded from the website say to take a bus from the carpark but that's incorrect - it's a (very) short walk."June 12, 2007
"Good point: BCP cost GBP36 compared to NCP quote of GBP63 for the same NCP car park!!
Not so good point: There was no evidence of the covered walkway mentioned in the description"
"It went very smoothly thank you very much. The only concern I would have is that the gate was manned as one of the machines was not working so we were able to get through OK - what if this wasn't the case? Not sure how we could have got through the barrier as we had pre-paid online and there was no-one else around? Otherwise thank you very much and I will definitely use your site to book further parking when required."June 11, 2007
"Excellent location if you have small children as no bus is needed. Trolleys must be located nearby."June 7, 2007
"Although parking space pre-booked and paid for over internet. When arriving at the specified time car park had no spaces available and lots of people where driving around and around aimlessly. Along with other vehicles l had to find a suitable unmarked space to park. Very dispointed never experienced this before at other airport parking places."June 6, 2007
"ok"June 5, 2007
"Although we had booked and paid in advance, fnding an available space was a real problem. Otherwise an efficient service."June 5, 2007
"I am quite satisfied with the service I received"June 5, 2007
"This is a very easy option! Booking online was straight forward and cheaper than doing it on the day. It is a very quick walk to the terminal so no need to wait for shuttles."June 5, 2007
"Good value weekend rate, easy access near terminal"June 4, 2007
"Much cheaper and easy to book"June 4, 2007
"Having used short term parking very often in the pastand having no problems, I was very disappointed this time. On our arrival there were no car spaces available. We and many other people were circling the car park trying to find a space. Lots of people were parking in places that were not car spaces in pure desperation, making it even more difficult for other people to drive around the car park. It took us 20 minutes and had we not left very early we would have missed our flight. When paying on our return I complained about the poor service and was told that things had deteriated even further by Monday- we had left on Saturday. I was also told that due to the large number for car paces having been lost in medium parking. This problem may carry on. I would be very gratefull, if you reply to my e-mail!!"June 4, 2007
"Very good servivce, both for booking and also at the airport. Would use again"June 4, 2007
"We used the short term parking at Luton for a week long trip to the Lisbon area. Booking in advance gave a worthwhile discount and spread across 4 persons the price was very reasonable. Directions were easy to follow. As we went during half term week the park was packed and meant a longish walk to the terminal. On our return the ticket validation office was well signposted and easy to find. No queues so service was instant. Al in all a good experience."June 4, 2007