"On collecting our car on Wednesday 8th August we found that a wheel trim had been scuffed and there was a scratch on the boot door.
We pointed this out to the man who had driven the car to the airport and then another man came over and said that he could not find the paperwork that we completed when we left the car. He told us to email the office. Both of them just looked at us and did not know what to say! We tried to call the office but there was no reply.
We emailed the following morning and as yet have heard nothing!
We will keep on trying until we get some kind of result !!!!!!!!!!!!!!!!!!!!!!!"
"No issues at all with the car. Great on collection and pickup. Wouid use again. Only issue was that I called when I was at baggage reclaim as I thought I had read that somewhere I thought it may take a while to retrieve the car. Unfortunately baggage was very slow and car was obviously waiting in the car park for longer than it should and I had to pay £10 on exit of car park. Bit of a blag from Luton airport and they wouldn't waiver when explained. This it seems was my fault as it did say on voucher to call when ready to exit terminal but it didn't mention anything about getting charged if car is there for longer than X minutes."August 11, 2018
"Very good, no issues."July 30, 2018
"Staff answered phones immediately. Polite and helpful. There were people waiting for us to arrive and the car was waiting for us when we returned. No waiting around which is a massive positive when returning from somewhere."July 30, 2018
"I view a meet and greet service as added convenience and to improve the speed of the trip. I was a bit frustrated that it that I had to wait both at drop off and pick up despite giving as much notice as was requested on both sides"July 23, 2018
"Easy and convenient in both directions. Recommended"July 22, 2018
"I'm pleased with the service it was all good.
"It wasn't as smooth as I'd expected. I had to hang around to get the car for about 20 mins."July 3, 2018
"Very good service, I would definitely recommend it."June 18, 2018
"Absolutely faultless, fantastic service, quick efficient even though we dropped off the car in the early hours the staff met us with a smile and quickly processed our ‘drop off ‘. On our return we followed instructions and our car arrived as we did and we drove away within minutes. Excellent service we will book again soon. Well done and keep up the good work!"June 11, 2018
"Excellent service- even dropped my car at Luton Parkway as l got the train back from Scotland!"May 27, 2018
"Employees were courteous but the actual ‘meet & greet’ service is nothing like the other airports I’ve travelled from ! Being unable to walk well I usually opt for this as it’s usually very near terminal which at Luton it isn’t !! So I certainly would not recommend people choosing this option if travelling from Luton you might as well park your car yourself !!"May 6, 2018
"excellent service, would use again."March 28, 2018
"An excellent efficient and courteous service, thank you"March 25, 2018
"What a shame in 2018 that this company has not heard of the concept of customer service. Phoned up 10 minutes before arriving to be TOLD OFF about not phoning earlier to announce my arrival and I was too early and then on arrival lambasted again by the representative to say I had not followed exact procedure and why did I phone up late as it was inconvenient for them . On a positive actually the service was really quite good and efficient just let down by poor personnel . I just don’t want to be treated like a 12 year old it left a sour taste and not a good start to a pleasant fee days away"March 8, 2018
"Good service and worked as expected."March 4, 2018
"The outgoing meet and greet was called at 3.55am prior to a 4.30am meet. However they failed to arrive until 4.50am, leaving myself and young family standing in the cold car park, despite saying they were only 1 minute away.
The return meet and greet was very efficient and the car was waiting as soon as we arrived at the allocated meeting point."
"This is the only way I like to leave my car at airports as it so smooth. We were running late, arriving at the airport but this was no issue. We called stating this and as soon as we arrived in the car park a member of staff was waiting ready for the handover of the keys. Arriving back from our destination, was swift as soon as we got to the car park my car just arrived. This is cheaper than on site parking and there is no need for any form of transfer."February 24, 2018
"Faultless."February 17, 2018
"Great service. Very quick access to the airport and a friendly team too. Many thanks."February 4, 2018
"Very straight forward. Rang 30 mins before we were due to arrive, very short wait (we were earlier than the booked time) for someone to arrive. Handover of keys and then short walk to the terminal. Rang the mobile number when we'd collected our luggage and car was back in the same place waiting for us when we got there. Only 6 miles had been done on the clock. We didn't have to pay any car park charges on exit."February 3, 2018
"I used there service for the first time and was apprehensive due to what had happened to me with Brittania parking AKA Easy Parking who ripped my tyre to shreds and lost locking nut.
Park and ride were really good and easy to deal with. On time and smoothly cartied out. Be careful ofvyour timings on arrival as the clock is ticking when ur car is delivered to car park and it costs u more the longer u are in there."
"Very good. Drop off and pick up worked very well. Friendly people too. Recommended."November 28, 2017
"Very good, speady. Thanks"November 5, 2017
"Very good on the whole, particularly the drop-off. I am afraid the return was less smooth. As the pay station is directly in front of you on arrival back at Luton Short Term Car Park it implies the £7 is payable there. There should be info to the effect that you FIRST go to your car, collect the ticket from the 'driver' and either return to the machine to pay or pay on exit. This latter choice is mentioned on the written info, but not to collect from the 'driver' first. several were confused.
That aside, the only other point is that 2 to 3 minutes is unrealistic as the time quoted to walk the distance between drop off and Terminal, particularly with luggage, having two lifts to use. Minimum 5 to 8 minutes would be fairer."
"Great service, effortless drop off and pick up, didn't have to wait even one minute."October 31, 2017
"Decided to use Express following reviews on Airport Parking Shop and wasn't disappointed. Such a simple process arriving and departing (even though we were early arriving at the airport one way, and late the next) and the gentleman who we met was really helpful too. Very reasonable price even including the exit fee from the car park. I will definitely use them again for my next trip and would recommend anyone else to do so too."October 20, 2017
"Very speedy drop of and pick up, helpful polite staff."October 13, 2017
"Our flight was cancelled. Money was reimbursed extra fast and without any problems."October 12, 2017
"Departure did not get off to a good start as the member of staff to deal with taking the car was not on site. However it was 5 in the morning and the other companies on site were able to take over. On our return the car was ready and waiting before I had phoned to confirm arrival. No waiting no fuss !! We would definitely use again . You do need to pay £7 to leave the car park on your return."October 8, 2017