Luton DriveFly Meet and Greet reviews
We strongly encourage our customers to give feedback and share their experience of parking at Luton. If you have used Luton DriveFly Meet and Greet and would like to tell others about it, please submit your review. Thank you!Write a Review
Here are some comments that our customers have made about Luton DriveFly Meet and Greet
My family and I, including my two small kids, always meet and greet for convenience. We've used many different companies at various airports and I can say that hands down, this is by far the worst service I have ever had the misfortune of experiencing. Arrived in Luton with my two small kids and had to wait close to an hour for our car. When I rang up, they couldn't give us an indication of how long we would have to wait.
If you want a good, professional service then avoid like the plague
August 27, 2017
Have parked over a hundred times at Heathrow and other airports - never a problem. But Drivefly - brought back the car damaged, said take photos and email - never followed up until after I called and emailed and finally wrote denying any responsibility.
This is a DISHONEST FIRM with terrible customer service. AVOID. You won't save money if you use them because you'll be paying for the repairs.
July 14, 2017
Damaged car and claim neglect!
I booked airport parking at Luton via PURPLE PARKING online. When I arrived at Luton airport, I was told to go to DRIVEFLY who would collect my car at the short term car park. I signed a paper and they took my key but did not have any paperwork regarding car damage check which worried me as I had a brand new car. On our return, we checked the car, and found damage to the front wing which we immediately pointed out and photographed. I was told to file a claim with PURPLE PARKING which I did immediately, but both companies took no responsibility whatsoever and were abysmal to deal with. Please think twice before using either of these companies. I wish I had read the trust Pilots review beforehand as I would never have used them.
July 11, 2017
Efficient and effective. No waiting around as drivers on time and car waiting for me on return
April 6, 2017
One of the best meet & great service in luton. Only the problem is we couldn't manage to find the trolley. But Indi help us to find the trolley & he help to unload also. Great service.
March 2, 2017
Great service. The driver who dropped the car was really nice even I asked his name if I right his name was Sam.will come back definitely.thank you Drivefly
February 25, 2017
No signage at the airport and no one to greet us on return. Instead we had to wait 30 minutes outside with our baby and then wait for another five minutes while the person went and got us a ticket in order for us to leave the car park.
Not exactly a time saver!
January 8, 2017
We had to change the vehicle used at the last moment ie about 10 mins before we needed to set out and a simple phone call made this possible. It was further complicated by the fact that the replacement vehicle was a small hi top motor home. This caused no problems. Drive-Fly were very efficient. The vehicle was waiting for us on our return. We have used Drive-Fly on several occasions.
December 3, 2016
It was mayhem when we dropped off the car, really busy and no spaces - then we had to wait an hour when we went to pick up, along with loads of other people who were also not happy - at midnight you just want to get home. Never again.
September 19, 2016
The man who picked our car was amazing. He greeted us very well and wished us a nice holiday. Grate service. Will come back again.
August 23, 2016
The collection person was not there to meet us as we arrived with the car at the airport. We just had to leave the keys with somebody who seemed responsible for the drop off area. The car was not waiting for us on return and we had to wait for it to arrive. it would have been quicker to walk to the car park. So in this instance, the service did not work for us.
January 12, 2016
It does what it says on the packet ! The man was there when we arrived (after a phone call 15 mins earlier), and the car and man were there on our return (again after we phoned from the baggage hall).
October 17, 2015
Although the service was very good, the signs into the car park were poor, also it took a while for our car to be brought back to the airport. Had it been raining this would have been very uncomfortable as there was nowhere to shelter.
The gentlemen helping were all courteous.
October 14, 2015
We were pleased with the service .prompt easy way of parking. I can highly recommend this service
June 2, 2015
A really great service and cannot fault this company. Actually cheaper than using some park & ride providers. Called as requested 20 minutes before arrival and met on time. On our return received a welcome home text message with clear instructions to ring once we collected our luggage and car waiting outside ready for collection. Would highly recommend.
July 6, 2014
I found the service excellent. The driver was waiting on time when I arrived at Luton Airport, formalities were quick and efficient. On my return my plane had been diverted to Stansted. A call to Drivefly and though I did not arrive back at Luton for another six hours the driver was again waiting with my car at the end of a very stressful journey - no additional charges. A superb service I would recommend to anyone.
February 15, 2014
Excellent service. I called the driver 20min before arrival to short stay car park and he was waiting for us to pick up our car and drop when we returned back.
November 27, 2013
Efficient, courteous and on time - both at pick-up and drop-back. Decent price and well worth it.
October 4, 2013
Would recommend this service and I would use again. The drivers called to check we were OK as we were running late on our arrival to Luton airport. They met us as promised in the short stay car park. Matter of minutes walk to terminal (just next to where you get dropped off if you were being driven). Once in short stay car park they are on the right. There are signs from the roundabout. We were met upon arrival promptly. Great service.
April 21, 2013
Not exactly meet and greet as you have to walk to the short term car park which is 5 minutes away, not very professional service from the man who collected our car either.
March 12, 2013
excellent service simplicity of booking online through to the efficiency of the staff at the meet and greet points. Would highly recommend and would certainly use again
November 4, 2012
I recently used Drivefly meet ant greet parking service at Luton airport.My car was received and delivered in time.I am happy to use this service again.
November 3, 2012
Using Meet and Greet was the best thing ever for airport parking. Easy to book and use. No problems at all - thank you!!!
October 15, 2012
What a great service!
It's the second time that I use DriveFly and I have only good things to say.
I'll definately use them again!
September 30, 2012