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Luton Airparks Services reviews

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Here are some comments that our customers have made about Luton Airparks Services

Showing 121 to 150 of 245 ... 1 2 3 4 5 6 7 8 9 ...
4

"Directions to the car park were easy to follow.

Very simple arrival process e.g parking your car in a bay, obtaining a ticket and leaving your keys.

Bus took four minutes to get to the airport.

Arrival back to the car park as also easy.

You collected your keys using the ticket and the automated machine displayed your car location.

Was away back on the road home in minutes."

May 14, 2013
4

"Pleasantly surprised by convenience and support at this car park. Worried that I had to hand over car keys to a stranger who would park the car, but no problem, except my keys were too heavy at collection and needed to get help from staff to get them released. Perhaps advise in future that car key should be untramelled by other items/keys etc."

December 19, 2012
5

"Brilliant service and so well organised - cannot fault and highly recommended."

August 29, 2012
5

"So easy!! Parked the car, then the attendant helped with the 'dropping off of our keys and collecting the ticket, although it was all detailed in clear english. Hopped on the bus and dropped off just by the terminal. Then went back to bay 12 caught bus back to Airparks. Scanned our ticket again details in clear english, got our keys and straight to our car!! Brilliant."

August 8, 2012
2

"Used as £25 cheaper than long term for a week. Everything ran smoothly until I got back and had the car cleaned, (as it was filthy on pick up). It appears that the back passenger door has been scratched, in 4 different places. Car had definitely not been scratched there when left. Saw how cars were parked and I'm not surprised it got damaged, rammed in too a v small carpark. Would not go back."

August 3, 2012
5

"I have nothing but praise for the staff who were very helpful on my arrival and return at Luton Airparks, especially when I submitted the wrong ticket to retrieve my keys on 19th March. I found the staff very polite and professional. This is what customer services used to be like!!
I found the instructions for arrival and departure clear, although help was available if needed. The wait for the transfer bus and transfer did not take to long and the price for my overnight stays were really good. I would certainly use Airparks again."

March 22, 2012
5

"Very good; very clear system"

February 27, 2012
2

"The park is sufficiently far (in terms of driving time) from the airport that it impacts on any saving of time through using Luton rather than another London airport. I would use a closer car park next time.

My car was parked by the carpark staff but left unlocked. Any other returning car owner could have removed items from my car.

I will not use this particular service again."

January 28, 2012
5

"The staff were extremely helpful both on arrival and departure at the car park and the shuttle service is prompt, which is great because I travel mainly very early in the morning and return in the evening, when I just want to get home as quickly as I can. I will definitely continue using Airparks!"

December 9, 2011
5

"Fantastic service!"

December 2, 2011
4

"Was very happy overall with the service given by Luton Airparks. The system has changed slightly since I was last there due to machines taking over from humans but these were very easy to use (and help was at hand if needed). One point that was rather unclear and seemed to cause a bit of congestion at the exit was the fact that you needed to scan the bar code on the label you got with your car keys. I didn't see these instructions until I was at the barrier but still had the label attached to the keys which was in the ignition so caused a delay (which I think happened to other drivers too). Maybe it was written near the machines where you collect your keys and I missed it?If this was in the e-mailed instructions that would help. Many thanks"

November 25, 2011
5

"Everything ok, friendly staff, all as described, PERFECT!!! recommend."

November 9, 2011
3

"A couple of suggestions:

1. Instructions are not very clear to understand at the autiomatic machines. No-one around to assist either and we had to wait for 8 mins until someone could assist us in retriveing the ticket for the key as its was stuck in the machine.
2. On the return trip it would be a good idea to explain how to terive your key and exit the carpark."

October 25, 2011
5

"the whole process of parking and picking up the car at airparcs was very good the new machines that book your car in was really simple to use and when you get back after your holiday you scan a ticket the machine gives you at the begining of the booking in and the machine tells you where your car is in the car park and it also dispensers your key that you left with them so the whole process is so simple i will be using this company again in the future"

October 23, 2011
4

"thank you for your good service, once we got to you, the m1 gave us a few problems as no diversion signs upso couldn't get off at junction 10a because of all road works,so good job we gave ourselves plenty of time.no fault of yours . so thanks for your service"

October 16, 2011
4

"No problems going out or returning. Efficient electronic check in and key return. No waiting for bus at either end. About 15 min from airport. Easy to find from M1"

October 9, 2011
5

"All very efficient though your automatic machines took a bit of working out!"

September 24, 2011
3

"Departure was okay, except they couldn't find my internet booking. The girl then kept me hanging around, she wasn't very friendly, had a debate with her colleague about what to do which was all aired in public. I then had to keep the rest of the people travelling with me asking the driver to hang on, whom clearly wanted to get going.

Return was much better, as although the automated key machine wasn't working the guy passed me my keys straightaway when I gave him the paperwork."

September 21, 2011
1

"When i got back to my car late at night someone had left my window and some off the back seat and the passenger seat was soaking wet as it had been rain all day spoke to someone was told i would get a phone call did not so phoned 3 times then went to head office was told would get my money back and some free airpark stays but only got my money back have phoned 3 more times about the free stays that i was told i would get but no has returned my calls again"

September 16, 2011
1

"Arriving at the car park, our check in was relatively easy (although it is an automated service which is slightly unnerving).

However, on the way back, we had to wait for an hour for a bus (in the rain) due to the sheer number of people. Once we arrived at the car park, we were told that the computers had crashed and scrambled all of the information matching the keys to the cars and when the car was due to be collected. So we spent two and a half hours waiting for our car. This was not helped by the fact that there were only four people on site.

We have since received a voucher for 50% off our next trip there, but I am dubious to use this service again."

September 14, 2011
5

"Great service on arrival at the car park. Attendants were helpful and friendly. literally only 10 mins from the airport. On return, keys are dispensed from an automated dispenser which also tells you where your car is parked. It was simple, in fact couldn't be any simpler. definately use the car park again."

September 7, 2011
1

"Worst service imaginable, I had to wait over an hour to retrieve my car on the return journey, the staff were unhelpful and the operation a complete shambles. Never again."

September 6, 2011
4

"I enjoyed using the service and would do so again. given where I live using a taxi would have cost about the same but I found using the car park less stressful than relying on taxis.

The directions to the car park were inaccurate and could be improved, but it did not matter because the car park was well signposted and easy to find."

September 5, 2011
4

"The automated system was a bit of a surprise, but managed to follow instructions and got on ok. I must say the driver on the return bus trip on the 30th August was brilliant. So helpful, loading bags onto bus, helping sort out key return machine, pointing out where cars were to be found. A big smile, just what is needed after a tiring return flight. Look after this man, he is a treasure!"

August 31, 2011
4

"The automated system was a bit of a surprise, but managed to follow instructions and got on ok. I must say the driver on the return bus trip on the 30th August was brilliant. So helpful, loading bags onto bus, helping sort out key return machine, pointing out where cars were to be found. A big smile, just what is needed after a tiring return flight. Look after this man, he is a treasure!"

August 31, 2011
5

"Fast efficient service from friendly staff.
Even though I had lost my ticket on my return,the staff resolved the matter without any fuss.
Thank you,I will recommend your company."

August 31, 2011
4

"the car park was easy to find with the directions provided the staff were polite, friendly and helpfull even though is was very busy when we arrived to drop off our car
the transfer to luton was short and frequent
on our return 3 am sunday morning one of our party had lost her collection card the staff on site sorted this without any fuss and we were all on our way shortly

i would not hesitate to use this service again and would recommend it to any one"

August 20, 2011
4

"Excellent facilities. All went Smoothly, very efficient system. Only niggle is it's not particularly well lit at night. Small point I know, would be 5 star otherwise. Would recommend."

August 19, 2011
5

"I have used this car park before,always quick and efficient.Checking in and out is fully automated."

August 17, 2011
5

"No problem whatsoever. Not too difficult to find; not too long a wait for the bus in either direction, even at 1.30 in the morning; easy process checking in and checking out (except the barcode scanner at the barrier!). Very competitive quote. Would gladly recommend and use again."

August 16, 2011