Luton Airparks Services reviews

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Here are some comments that our customers have made about Luton Airparks Services

Showing 91 to 120 of 230 << ... 1 2 3 4 5 6 7 8 ... >>
5

"Very friendly service, everyone very jolly and smiley which is nice to see at 7am LOL. Would definitely use the service every time I visit Luton."

June 18, 2015
4

"Easy to find, polite, courteous helpful staff.
Short link to Luton airport.
We had about 15 minute wait for bus to arrive to collect us, which was no problem.
No damage to car on collection!!
:-)"

June 10, 2015
3

"General airport area construction and poor Airparks signage made us late and we missed our flight. We left extra early because of the known construction and still missed our flight! When I called Airparks customer service for "new" directions they gave me a different post code than shown on the website to the lot and said that the website posted code would not even get me close to the lot. So to say the least, I am very disappointed as this issue cost me an additional cost of over 400 for new plane tickets and for missed shuttle transfers at my destination."

May 19, 2015
3

"Having used Luton Airpark Services in the past, I was very disappointed that when I got into my car, there was evidence that the car had been used.

The front seats heating system had been left on full, all the mirrors had been adjusted, the driving seat adjusted in every way possible and the wing mirrors left in the parked position but the passenger mirror was pushed into the side window and off the ratchet.

Your service has always been very good and honest. I will now think very carefully when looking to park at Luton in the future"

May 18, 2015
5

"Excellent service. Very easy process to park and collect. Would definitely use it again and recommend to others."

May 13, 2015
5

"Fabulous service & very easy and straight forward, first time using and will be a returning customer when we fly from Luton."

February 27, 2015
5

"Great service friendly staff.
Fast and easy no hassle service.
Thank you again"

November 2, 2014
5

"The car park is very well organised, staff are friendly and helpfully. We would recommend friends to use this service."

September 30, 2014
4

"Use this service regularly and see no reason to change, especially to Luton on airport parking."

September 20, 2014
5

"I have used Airpark Luton for the second time.. 19/02/14 to 23/02/14..I found it faultless..Booking process..I booked a non amendable or non refundable ticket with my Debit card..instead of 4 people my confirmation E mail said it is for 2 people..I called customer service it was sorted..on 19/02 a worker help me with booking in car and get key collection ticket as I was late by 30 minutes..waiting 10 minutes for the coach to leave journey was fairly quick..on return got on the coach waited 10 minutes, as I had misplaced my key collection ticket(was keeping it in safe place)spoke to the customer service ,after looking at my booking papers and identity Passport within 10 minutes I was given a duplicate ticket to retrieve my key and locate my car and I was home bound..good experience will book again for April 2014..thank you for looking after my car.."

February 24, 2014
1

"Called in to yourselves as we collected case at 2.05 I have a disabled partner and we managed to get to the car park to collect car the car arrived at 2:26 we would have been better getting on the air parks bus which left long before our car was returned to us. It was very cold windy and spitting with rain there is no seating or shelter for customers. I want the 25 pound back you took as I checked the car in with a sales person saying the car would be with us when we arrived to the meet and greet spaces . This is not a good service At all yet and shouldn't be pushed with marketing which doeaent truthfully explain what the service is. Karen galley"

January 14, 2014
1

"Called in to yourselves as we collected case at 2.05 I have a disabled partner and we managed to get to the car park to collect car the car arrived at 2:26 we would have been better getting on the air parks bus which left long before our car was returned to us. It was very cold windy and spitting with rain there is no seating or shelter for customers. I want the 25 pound back you took as I checked the car in with a sales person saying the car would be with us when we arrived to the meet and greet spaces . This is not a good service At all yet and shouldn't be pushed with marketing which doeaent truthfully explain what the service is. Karen galley"

January 14, 2014
5

"Very organized and flawless parking procedure as well as car key collection. Very nice to have all the above automated at self service desks. Transfers are clean and nice, a bit of waiting on arrival, but still ok. Recommended."

December 2, 2013
3

"In all respects, arrival, buses etc to and from airport service was fine. On our return at about 23:00, the computer system had gone down. All praise to the night man Imran Hussein for his excellent customer service. He manually overrode the system, got us our keys from the 'dispenser' and was on hand to let us out from the exit barrier when the bar coded exit ticket failed to work because of the computer failure. He was able to turn a potential riot into nothing more than a general grumble about computer systems. right man, right place and time."

September 27, 2013
2

"Service was as advertised. 20 minute interval for airport transfers is a long wait though.
Return journey the coach was completely full, touch and go whether everyone would get on. Also only two key collection points so another 15 minute wait to get your keys on return.
Would probably not use again because of this."

June 19, 2013
4

"Directions to the car park were easy to follow.

Very simple arrival process e.g parking your car in a bay, obtaining a ticket and leaving your keys.

Bus took four minutes to get to the airport.

Arrival back to the car park as also easy.

You collected your keys using the ticket and the automated machine displayed your car location.

Was away back on the road home in minutes."

May 14, 2013
4

"Pleasantly surprised by convenience and support at this car park. Worried that I had to hand over car keys to a stranger who would park the car, but no problem, except my keys were too heavy at collection and needed to get help from staff to get them released. Perhaps advise in future that car key should be untramelled by other items/keys etc."

December 19, 2012
5

"Brilliant service and so well organised - cannot fault and highly recommended."

August 29, 2012
5

"So easy!! Parked the car, then the attendant helped with the 'dropping off of our keys and collecting the ticket, although it was all detailed in clear english. Hopped on the bus and dropped off just by the terminal. Then went back to bay 12 caught bus back to Airparks. Scanned our ticket again details in clear english, got our keys and straight to our car!! Brilliant."

August 8, 2012
2

"Used as £25 cheaper than long term for a week. Everything ran smoothly until I got back and had the car cleaned, (as it was filthy on pick up). It appears that the back passenger door has been scratched, in 4 different places. Car had definitely not been scratched there when left. Saw how cars were parked and I'm not surprised it got damaged, rammed in too a v small carpark. Would not go back."

August 3, 2012
5

"I have nothing but praise for the staff who were very helpful on my arrival and return at Luton Airparks, especially when I submitted the wrong ticket to retrieve my keys on 19th March. I found the staff very polite and professional. This is what customer services used to be like!!
I found the instructions for arrival and departure clear, although help was available if needed. The wait for the transfer bus and transfer did not take to long and the price for my overnight stays were really good. I would certainly use Airparks again."

March 22, 2012
5

"Very good; very clear system"

February 27, 2012
2

"The park is sufficiently far (in terms of driving time) from the airport that it impacts on any saving of time through using Luton rather than another London airport. I would use a closer car park next time.

My car was parked by the carpark staff but left unlocked. Any other returning car owner could have removed items from my car.

I will not use this particular service again."

January 28, 2012
5

"The staff were extremely helpful both on arrival and departure at the car park and the shuttle service is prompt, which is great because I travel mainly very early in the morning and return in the evening, when I just want to get home as quickly as I can. I will definitely continue using Airparks!"

December 9, 2011
5

"Fantastic service!"

December 2, 2011
4

"Was very happy overall with the service given by Luton Airparks. The system has changed slightly since I was last there due to machines taking over from humans but these were very easy to use (and help was at hand if needed). One point that was rather unclear and seemed to cause a bit of congestion at the exit was the fact that you needed to scan the bar code on the label you got with your car keys. I didn't see these instructions until I was at the barrier but still had the label attached to the keys which was in the ignition so caused a delay (which I think happened to other drivers too). Maybe it was written near the machines where you collect your keys and I missed it?If this was in the e-mailed instructions that would help. Many thanks"

November 25, 2011
5

"Everything ok, friendly staff, all as described, PERFECT!!! recommend."

November 9, 2011
3

"A couple of suggestions:

1. Instructions are not very clear to understand at the autiomatic machines. No-one around to assist either and we had to wait for 8 mins until someone could assist us in retriveing the ticket for the key as its was stuck in the machine.
2. On the return trip it would be a good idea to explain how to terive your key and exit the carpark."

October 25, 2011
5

"the whole process of parking and picking up the car at airparcs was very good the new machines that book your car in was really simple to use and when you get back after your holiday you scan a ticket the machine gives you at the begining of the booking in and the machine tells you where your car is in the car park and it also dispensers your key that you left with them so the whole process is so simple i will be using this company again in the future"

October 23, 2011
4

"thank you for your good service, once we got to you, the m1 gave us a few problems as no diversion signs upso couldn't get off at junction 10a because of all road works,so good job we gave ourselves plenty of time.no fault of yours . so thanks for your service"

October 16, 2011