Luton Airparks Services reviews
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Here are some comments that our customers have made about Luton Airparks Services
I would like to complain about the service I have received from your company. I have called for over 1 week to amend my information. I even called the 03000 number from a car as i have not been able to look up the number whilst driving. They were not able to amend my phone number for 1 week which resulted in them not waiting for me on the carpark. Nearly missed my plane to see my dying uncle. The driver was shouting from start on me, his explanation, later on, was that he was on hands-free - he coined me into paying for parking my car, despite me waiting there for them and the company reassuring me that the driver will be there despite me being late. Took �10 as he refused to park my car if I don't pay extra. First, he wanted �2.60 and then he walked out with my iPhone away until I threatened him that I will contact Police for stealing my phone. Shouted at me that he is not my servant?! He spoke to another company driver in their language and making laughing comments at me which I didn't understand too. The woman who rang me to check if I have missed my plane wasn't better either, shouting on the phone-i left her to explain her version of the story but she wasn't interested in my side of the story. My car came back to me filthy and I could see the driver who was dropping it off to driving around the narrow lane in at least 50 miles per hour, the heating was up to 24 degrees plus I got something sticky on my console (i would rather not know what it was as I have paid for fully validating my car elsewhere). It came with a massive scratch on my lower side of the car. I was thinking to get a solicitor involved in this but, to be honest, they are covering and lying so much that at the present I have chosen to use competitive and never this company. BTW I'm forcing myself so i don't have a problem with foreign person !
January 9, 2019
Returned to find vehicle damaged. Photographs show vehicle undamaged when it entered. Apparently the burden of proof is for the customer to prove that it was a member of staff who damaged the vehicle and not a 3rd party. Customer services dismissive and not willing to provide the evidence they used in their investigation apart from stating �we can�t find any evidence your vehicle was damaged by a member of staff�. Very poor
December 14, 2018
Being disabled it took me some time to to book my car in but one of your staff helped me in the end because I kept dropping everything. On return someone had parked a car too close to mine i got help immediately to get it out for me. Bus service was great.
November 27, 2018
Good service apart from one thing, on arrival all paperwork and the app/website gives you an incorrect bay number to wait for the bus at. Not what you want after a long day travelling, after wondering around Luton carpark we eventually rang airparks who knew straight away which letter (not number like advertised) we should catch the bus back to airparks from.
October 24, 2018
Very poor. Got back to car park as expected on 9 October but key was not ready for collection at check out. Had to wait over 30 minutes with no information until car was brought to me. No member of staff apologized or offered any information in explanation at all.
October 10, 2018
Airparks are ok, but I had a bad experience with the blue bus driver who was very impolite. I ask him if he can wait 30 seconds, I forgot my phone charger in my rental car and he starts shouting at me. The next bus was in 20 minutes, so I left my charger being afraid to lose my flight.
September 15, 2018
Really well organised, easy to use and very helpful,staff. Would definitely use again.
September 15, 2018
No consideration for disabled drivers. I told them I was a disabled driver and that I have a Blue Badge at the time of booking, and requested that my car be left near the bus stop for collection. I mentioned it again when I dropped the car off. When I returned, my car was in the furthest possible place from the bus stop. I spoke to a member of staff as I struggled towards my car and asked why it was so far away. He said I'd have to raise it with management, and didn't offer to help me. I emailed them to complain and ten days later I have yet to receive a response. If you have mobility issues and don't have someone to fetch your car for you, park somewhere else. These people clearly don't care, and don't deserve your custom.
August 7, 2018
Very easy. Very efficient. Buses regilar with airport fairly close by. Easy to find being Close to M1 motorway. Definitely recommend.
June 12, 2018
Experience was generally OK but I am very disappointed about extra charges. We had to extend the length of a 2 week booking by approx 10 hours because flight changes. This occurred some weeks before we were due to fly. The cost of the extra 10 hours was very significant compared with the original cost of parking. This will certainly make me think about using this company again
June 9, 2018
Run very professionally with all requirements completed electronically, human assistance is available if required
May 29, 2018
Ticket machine not working
Staff manual entry incorrect meaning 2hr wait to get car when arrived back
May 29, 2018
Reasonable price. However, on my return I waited 13 minutes until the bus arrived It then became full and so I had to wait a further 20 minutes This was unacceptable and unfair. They know exactly what capacity is required and when so they should have enough buses on
April 30, 2018
Im very pleased with your car park. Was very easy to drop off car and keys, waited only 5 mins for the bus to get to the airport. On return due to my flight delay been late by half an hour to pick up my car. Thought would need to pay extra but was wrong. Looks like there is free of charge allowance. My car was ready for me, took me less than 5 mins to wait in a que to take keys out of the secure box. Very happy and can recommend.
April 23, 2018
Whenever I travel from Luton airport I am confident my car will be safe. Recommended experience and a bit of fun too. Professional service. Many thanks.
April 14, 2018
I�ve been using Airparks Luton on a regular basis since they first started and used to be very pleased with the level of service provided. On my last two trips though I had to spend time to correct my details before checking in as they were in the wrong fields and on my return today it took them nearly one hour (9:55 to 10:50) to collect us the airport and transfer us to the car park. I believe that this is �slightly� over the 20 minutes advertised on their website. I mention it in here as I was unable to find any other way to make them aware of my feedback.
February 4, 2018
We arrived at the Luton multi story car park at the given time. The temperature was zero with a biting wind. We found the drop off point quite easily. However there was nobody to greet us. A young man told us that three companies use the same drop point but he had no paperwork for us. After 2 phone calls, the man took our keys. 20 wasted and very cold minutes. On return our car was waiting for us but again no rep. After 5 minutes I spoke to a driver, returning a car, who had our keys in his pocket. All very amateurish and unlike the service we are used to. We will not use this company again.
January 25, 2018
Complete waste of time, been stuck at the airparks waiting to collect my car for an hour now and there are roughly about 40 other people waiting to collect their cars. Some of them have been waiting or 2+ hours. Slow staff, unhelpful and unorganised. Waste of time and money.
December 11, 2017
EASY no mess around parking, just make sure you give yourself half hour to drop car off and get to the airport (they do tell you this!)
November 24, 2017
Wait for bus dropping off - and meet and greet were 25 minutes late !!!! (Hardly - No transfer buses and no stress - it's really that simple. IT REALLY ISNT )
It would have been quicker and cheaper to get a taxi back!!!
October 30, 2017
Very easy system for leaving and collecting the car. Staff friendly and helpful.
Good transfer to and from the airport.
October 26, 2017
First time we have flown from Luton airport and we have got to say the airparks company where the best we have ever used.
from the arrival and drop off the return and pick up all went very smoothly I will be using them again
October 25, 2017
Very good with a great price. Would use the website again rather than holiday extras who were more expensive. I got my car cleaned with the money I saved while I was away!
October 7, 2017