"Excellent service. We rang 20 mins before our eta of 5.30 am, knowing we would arrive at 5.15 and have to wait, but we were told a representative was there and we could arrive. Seamless transaction, and we didn't have to pay for the exit ticket. On arrival back, and only with hand luggage, we phoned from the landed plane, and were reunited with our car within 10 minutes altogether, and with only 5 minutes for the return handover, the exit fee was only £2.50. Staff very friendly. Would highly recommend."May 18, 2016
"Very good service, very professional drivers. Very easy to manage booking, the greeter was there when we arrived and telephoned ahead, and on return the car was returned on time after we telephoned on arrival. Was apprehensive as never used a service like this before but would definitely recommend and use again."April 15, 2016
"Great price, and both driver were on time and polite, and talked us through what to do when dropping of and picking up our car.
Only 10 minutes after ringing the car was in the car park ready.
Will use again."
"Seamless drop off and pick up - employees were very polite and helpful would highly recommend and will use the company again for any future flights from London city airport."April 6, 2016
"Efficient and quick. I will use the service again."March 8, 2016
"The whole experience was fantastic. I reached airport and then called but did not need to wait as they were already present. On return after calling within 10 minutes my car was delivered. I will use the service again."February 21, 2016
"Very good service. Someone was there to meet us when we arrived and only had to wait a couple of minutes when we got back. Excellent value for money. Would definitely use them again."February 18, 2016
"An excellent service at a good price, the staff were polite and very efficient. I would recommend and use this service again."February 16, 2016
"Very good service, would definitely use sapphire trio meet and greet again, at London City Airport. We were met by a lovely friendly lady who took the car and keys from us, told us exactly how far the car would be driven, to and from its parking place off site. And she took the petrol gage reading and mileage reading. Looked over the vehicle for any existing damage to note down on forms, I guess for their benefit so nobody accuses of new damage on the vehicle on return to it. But yes would definitely use their service again."February 3, 2016
"I always use meet and greet and this is the best service I've ever had, so I would highly recommend it. I rang 20 minutes before arriving at the airport and then got lost! (I don't use City airport very often!). Finally entered the short stay car park and found Pauline (Saphire rep) waiting for me. I was over an hour late arriving back to the car park after my return flight ( due to fog), I'd rung as soon as the plane landed, left a message on ansaphone and was a little worried that I may have difficulty locating my car. (My fault not Saphire as I think I'd should have rung as soon as I knew my flight was delayed). However, I had nothing to worry about, the Saphire rep was waiting for me in short stay with my car. Both reps were professional, friendly, very helpful and knowledgable. I would definitely go straight to Saphire for car parking next time. Excellent service."February 1, 2016
"We actually needed to cancel due a problem with our car. The cancellation was very easy and without any problem.
We will certainly use APH next time."
"Very efficient and polite service
"Not having used this kind of service before I was nervous about handing over the keys - there are a few horror stories out there (not about this company I hasten to add). All went well, they were patient with us stuck in rush hour traffic, friendly and the car was returned on time and with no damage I saw (it's an old banger with plenty of scrapes already so honestly I didn't check too hard, maybe don't take your brand new Audi)? I can't vouch for the security of the parking but if you're worried ask them for a postcode maybe?"January 26, 2016
"Having read some dubious reviews and TV shows recently about this kind of service, can I comfort you now, that these guys (I had Lee and Pauline) were professional and very efficient throughout.
I will definitely use Sapphire again.
Thanks guys, see you nest time :-)"
"Excellent service,extremely polite,return flight delayed,but no issue after contacting once landed,would definately use again,highly recommended"January 4, 2016
"Fantastic service - very pleased with the way were greeted and the representative was very friendly and helpful."January 2, 2016
"Excellent efficient service. Great staff meeting and greeting on both arrival and departure (Pauline) Please pass on thanks."January 2, 2016
"Got confused with the instructions to drop my vehicle off. Happy to use this service again, everything else went smoothly."January 1, 2016
"Excellent, professional and punctual service."December 27, 2015
"Awful. On returning to airport couldn't get through to agent as they had left their phone in another vehicle. Car not returned until more than an hour after landing. Will not be using this service again."November 2, 2015
"Very polite and exact service. When I arrived, they even accounted for me going to the drop off point rather than the short stay and the man was there to tell me. I'm impressed and will definitely use them again."September 19, 2015
"All great and simple"September 16, 2015
"once we arrived at the airport it was s
o easy ,lady was great check in for car was so easy ,right next to terimal
but we will never use that airport again it is so hard to find the road signs are terrible they just vanish after you come off the M25 so if you have never been to the airport you have no chance, good job we left plenty of time. and when you leave the airport ,the signs are great for the M25 until you get two roundabouts from the airport,then guess what happens yes they vanish as well, we mangaed to follow a coach that was going to heathrow so we found M25 that way. The sign posting needs to be upgraded to help people."
"Really pleasant drivers. Clear description of where to meet and prompt. Great service"August 18, 2015
"Excellent service. 30 minutes after disembarking from aeroplane we were driving out of the carpark. Very impressed."August 14, 2015
"excellent service for the cost"August 6, 2015
"A very easy, prompt and well organised service with very friendly happy drivers."July 31, 2015
"Very very good esp when Lee spotted that I'd left my mobile in the car. He parked and came into the airport and found me!"July 20, 2015
"Brilliant service and the whole process was very simple. The people we met who collected and delivered back the car were excellent. I would highly recommend this service."July 7, 2015
"Great service! We have used Saphire twice now whilst flying from London City Airport and both times Pauline has provided great customer service with a friendly face. Would always use Saphire and recommend them."May 28, 2015