"Easy to book, easy to find and easy to use."August 26, 2016
"Address given navigated to wrong car park (when put into Google Navigation) - had to drive through and back round to correct car park.
Automatic number plate recognition didn't work (for either of our cars) - had to ring for assistance.
Car park itself was fine - no problems with leaving car there for duration of trip."
"So easy to use and a 5 minute walk to the Terminal. Recommended"August 2, 2016
"Easy. No problems with parking or collection."June 22, 2016
"Excellent parking for Liverpool Airport. A very easy in and out system to use. Would definitely use it again."June 21, 2016
"first time use but very easy will use again thanks"June 3, 2016
"Smooth and easy"May 20, 2016
"easy to find right by the airport .5 minute walk then into john lennon ,have used this before so was the easiest method for us to use ..and the car was safe and sound ...there was actually a security van patrolling the site as we were leaving .."May 12, 2016
"Easy to find and very near airport, couldn't ask for a better service for the price. :)/"May 10, 2016
"Had initial problems getting in but once resolved everything was great"May 8, 2016
"Excellent service. So convenient only 5 minutes walk from airport. Always use this car park.very reasonably priced.used several times and never had any problems. Easy in easy out."April 3, 2016
"I found the whole process trouble free the car park is easy to find very near the airport I would recommend this company"March 31, 2016
"Unfortunately I was late to collect my car and I had to pay a fine which I thought was overly expensive, the guy I spoke to via your machine was one the rudest people I have ever spoken to in my life! I will not be visiting or recommending your car parks ever again."March 29, 2016
"Easy to find and everything went very well"March 21, 2016
"Would recommend."February 14, 2016
"We have used your car park many times before - always being able to park in disabled car park opposite the entrance. We presumed we were advised we were 2 mins walk from our usual departure. Being disabled is not a joke +we had great difficulty when we arrived home at night time finding such a walk to collect the car with no transport to collect the car as in Manchester."February 12, 2016
"Everything worked as promised"February 8, 2016
"Easy to find, no problems at all"January 18, 2016
"I have used this car park many times without a hitch but my last visit was a nightmare! I returned at midnight from a 23 day break over Christmas. I inserted the prepaid card and was informed that I owed £60. I called to speak to someone who informed me I was 12 hours late as the booking I had was to exit at 12 noon. An innocent mistake on my part but as the 23 day stay had only cost me £63 I thought the extra charge for 12 hours was excessive to say the least! After some debate with a less than sympathetic employee we agreed to a £30 charge. (still too much in my opinion but how else was I going to get out of the car park?). I then had to re-park my car and return to the terminal to use the machine and pay the additional amount. After a long flight and in pouring rain this was the last thing I needed. It will certainly make me consider other options on my next flight from Liverpool"January 14, 2016
"We booked early and were very busy. I always take a copy of the booking details, which I printed.
It carried the booking ref and had the BCP logo in large letters. It was the only document I took.
When I arrived at the airport, I could see a BCP car park sign. I saw the Ipark and something clicked. But there was no one to ask. I didn't drive to the barrier as I realised if I was wrong I would be trapped by following cars. My wife walked to the intercom to enquire. She was told it was the right place, so I drove to the barrier, took a ticket and parked up.
Whilst abroad, I checked my emails and found "BCP Airport Parking confirmation - J44CH? "
with lots of incidental marketing guff.....didn't seem to telling me anything I didn't know.
In hindsight and if I'd read every single word I might not have lost sleep wondering If I was going to have a battle being charged twice for not having followed the correct sequence at the barrier.
In the end, the Ipark system was great.. and I will use it again.
But I suggest you consider what busy travellers would need information wise.
My priorities would be:
One one printable document
The name of the car park (as on the entrance sign)
The name of the Airport
A map of the location
Instructions to use the facility
Telephone number for help"
"Plenty of parking spaces and easy to use"December 21, 2015
"Great car park, just a short walk to the terminal building, no problems, just what you want !!"December 15, 2015
"Carnt fault the service at all"December 14, 2015
"Ideal location! Dead easy to use!!"December 5, 2015
"This is the second time we have used this car park and both times the number plate recognition did not work leading to a short delay while customer service checked our booking reference"December 1, 2015
"Easy to book, easy to change my booking, easy to find a space and park - and so close to the terminal building. Just drove to the barrier, inserted my ticket and was greeted with "Hello Susan Lister". No hassle, good value."November 16, 2015
"Fine for us."October 27, 2015
"Easy to follow booking website, clear guidelines on how to find and enter the car park. Clearly marked park with location poles identifying different zones and rows. Best of all, though, was my exit when I'd returned on a flight delayed by over two hours - problem-free. Inserted my parking ticket, the barrier lifted and the small screen wished me a safe journey home."October 26, 2015
"all good, close to the airport, could not want more for that price really"October 15, 2015
"My experience was fraught as my car was not recognised on arrival at car park. No attendant was available on buzzer and I had to move my car and search for help. I eventually got into car park but it was very stressful. I would like you to consider reimbursement please for the distress caused. Pat Rice"October 9, 2015