"The parking facilities themselves were entirely appropriate and well maintained. However, there were problems with adequate staffing, themselves compounded by the new set down system in operation at Liverpool. Whilst I appreciate that staffing is difficult late at night (I arrived at 11.30pm last night), it was not satisfactory to have only one staff member on hand. He had to return to the set down area on a number of occasions and also return car keys, thereby making it an almost 30 minute wait for some people to get to their cars.
Secondly, the current set down system is entirely inefficient. Traffic backlogs and difficulties in parking for taxis and buses, and the knock-on consequences for drivers finding their transport to car parks, are not conducive to enjoyable travel."
"Good all round service. The only difference between Liverpool and my destination airports is the drivers help with the cases in and out of the vehicles."October 1, 2007
"very easy to find from instructions sent quick & efficient service staff friendly only negative comment when we got back cars parked too close together struggled to get in car to move it"October 1, 2007
"hassle-free experience, efficient and friendly even at 04:20, recommended."September 30, 2007
"Easy to find as directions so detailed and very quick service on arrival. So close to airport which eases pressure if you are arriving late. Excellent rates, would definitely use again. Very quick pick-up by courtesy vehicle on return. Only query is that whilst being picked up the area where car is parked is unmanned at that time of night as the only attendant was driving courtesy vehicle (outdoor parking). Having had vehicle broken into and stereo stolen in "secure, cctv monitored" car park at Liverpool this did come into my mind as it only takes a couple of minutes for thief to strike."September 30, 2007
"Very good service. No time at all wasted in getting me sorted and off to the airport...likewise on the journey back. Good to know that the car was securely parked undercover! Excellent!"September 30, 2007
"Returned from a very enjoyable holiday to find my van had been broken into and emptied, not secure parking,obviousley not well monitored,basicaly not impressed at all, would definatley not recommend to anyone."September 27, 2007
"No problem finding the place and the guy dealt with us promptly. The parking was a bit snug but OK. The same guy dropped us off at the terminal but a good 100m away to avoid going through the barriers so a bit of a walk with the luggage. Someone elderly or with a lot of baggage will have to allow time to go for a trolley. Coming back the same guy picked us up after a quick phone call. Got the impression it is more or less a one-man operation as it was a bit rushed but, overall, the service was quick and definitely good value. Will use next time."September 26, 2007
"Excellent service, booked on web, printed off receipt, turned up and was taken directly to the airport. Trip was porobably less than 5 minutes. After colecting baggage and ringing the number given, minibus was waiting by the time we came through customs. Couldn't fault this service, people were polite and jovial and helpful, only wish the airlines could operate as swiftly and efficiently."September 26, 2007
"easy to find. Helpful on arrival. Some delay on return as I understand there is one only staff member at that time (mid night)."September 26, 2007
"Very close to airport, very likeable,competent staff, we would definitely use them again."September 25, 2007
"the car park was good value and very close to the airport my only worry was as a deaf customer had to ring to let tm know arrived they dont have
text facility on mobile phone so access is inbreach of the dda owever i did suggest tot hem simple ammendment and would visit again"
"We found the car parking was very efficient. We arrived and parked inside the garage, after about 5 minutes, when the driver returned from dropping others off. We signed in and were then driven to the airport which took about 2 minutes. On our return we picked up our case and rang the number we had been given and the driver was outside waiting for us with another gentleman and his 2 children. We returned to pick up our car and were on our way, all within about 15 minutes. After our experience, I would highly recommend your service."September 25, 2007
"Was hard to spot in the dark,but managed it.
Friendly driver and almost instant pick-up.
Will use again."
"Absolutely fine. I try and use Imagine as it's the nearest to the terminal and they have, so far, been punctual and organized."September 24, 2007
"Secure and convenient facility close to airport"September 24, 2007
"Just around the corner from the airport. Excellent, polite and speedy service both at departure and at arrival."September 24, 2007
"Imagine run a quick and efficient operation at Liverpool, no complaints whatsoever. When I use Liverpool Airport again I expect to be able to use your services."September 24, 2007
"Easy to find.transfer to airport ok.Return transfer ok.Slight delay on collecting car as another car was blocking our exit but was soon removed."September 24, 2007
"Imagine parking was excellent. I wish i could say the same for the airport itself. If the staff at the airport were as efficient and friendly as the Imagine staff, the place would be a whole lot better"September 23, 2007
"Very easy to find, very quick service, good value & close to the airport!
I would recommend it to anyone..."
"easy to locate, easy access,confident in the securiy"September 21, 2007
"Good service, close to airport. Avoids the airport carpark which is absolutely appalling."September 21, 2007
"An excellent experience. From arriving at either end, we were transferred to/from the terminal in 5 minutes - takes all the stress out of finding a parking place at the terminal, and transferring luggage. Definitely reconmmended!"September 19, 2007
"I was pleased with price, service throughout was very good. I would recommend them."September 19, 2007
"Excellent service, staff cheerfull and a competitive price.Arrived within 10mins of phonecall. Highly recommended."September 17, 2007
"Everything went well. The 2 guys were very pleasant and helpful when I had forgotten some papers in their office and had to turn back. No problems!"September 17, 2007
"Efficient pick up and drop off"September 16, 2007
"Helpful and reliable. Easy to find and good links to and from the airport."September 16, 2007
"Our experience with Liverpool Imagine Car Park was very good. The service is friendly, quick and reliable. When we got there the shuttle was immediately ready to take us to the airport. Coming back we had a phone number to call and the van picked us up within a few minutes. Annoyingly, our car had a flat battery but we were helped out quickly. However there must have been a few security issues on that car park as we saw a car with all wheels removed and left on bricks. That must be within the responsibility of the security service of that car park rather than the Imagine staff but it leaves me concerned about whether to leave my car there again."September 15, 2007