"the worst service ever. Kept waiting for 1.5 hours for car to be delivered"November 7, 2017
"Good value for money... if they got things right. On arrival we did as per instructions and went to short stay car park, followed signs for off airport parking and parked in row A. The chauffeur then finally arrived 15 minutes later after a few phone calls back and forth as she’d been inside getting a coffee. After getting annoyed “we weren’t where we were supposed to be” and hanging up on us she finally met us at the car. The first thing she said was that we had came to the wrong place so we now had to pay for the parking ticket... that’s 4 pounds so I’m guessing we’ve just paid for her coffee, as it’s not really our fault we’ve been sat waiting where we were directed to go. Anyway, no problem, let’s pay and get on our holiday!.. on return we were told to go to where we left the car originally and it would be 5-10 minutes. So we go there and wait 20 minutes... I then call them to ask where our car is and they tell me it’s been waiting for 20 minutes at the drop off zone! And nobody thought to call to let us know?! You really do need to make all instructions clearer. Change the instructions that you email to us and those that are on the internet. Please do feel free to email me and I will forward you the photos of the instructions we were provided. I hope that this feedback improves things for future customers as like I say, it really does seem good value for money."October 30, 2017
"Drop off and pick up was easy and friendly. Car was completely undamaged, and tracker shows it to have been driven sensibly. Very happy."May 2, 2017
"Goo efficient service. Excellent value for money, would certainly use again"November 9, 2012
"Great service. Very quick pick up and equally as quick to meet us! Within 20 minutes as they said.
Would definately use again!"
"What could be easier, they do exactly what they say on the tin. Clear instructions on drop off and pick up, and all delivered within the time frame they tell you. I would definatly recommend this company and will be using them again. 100% satisfied with service and price."October 6, 2012
"Worth the money, timely and friendly service"September 2, 2012
"This was easy to use with clear instructions and directions, even with a late return flight there was no issue, very pleased and good value for money
"Originally booked meet and greet for terminal 3, but realised less than 24 hours before departure that Iberia had moved to terminal 5, after I had purchased my ticket on line. I called FHR and they were very helpful and moved my booking without any extra charge even though I had a super saver meet and greet. Meet and Greet at Terminal 5 was the easiest meet and greet we have tried, as it takes place in the multi story car park with no parking wardens hanging about."July 1, 2012
"For the first time used the service at Terminal 1 Heathrow. I travelled early morning; my flight was 6:30 am. I was called by service at 4:00am they wanted to know what time I will arrive at the airport. I confirmed that at about 4:45am, I was there at 4:50. Driver was already there to meet me and on my return I called after I pick up my luggage, I waited aprox.5 min for the driver to bring my car. Very happy with the service."July 1, 2012
"Very efficient, makes travelling so much simpler and also cost effective"June 6, 2012
"A very good service from start to finish. Thank you."April 16, 2012
"Exvellent service and very reasonably priced. Definitely will consider this again."April 15, 2012
"A very easy experience and would certainly use again"February 20, 2012
"Very smooth, very efficient. To be recommended."February 15, 2012
"A very good service.
I recieved a call when 20 mins from airport to ask all is still on time.
The car was waiting for me on my return. All in all just what we wanted."
"Excellent service from booking through to return. Service prompt and friendly, with car returned in condition it was delivered (always a worry). Location instructions accurate and greeting on return with an accurate 15 minutes for delivery."February 13, 2012
"Disappointed to say that someone stole my in-car air freshener."January 24, 2012
"Great flying out. Awfull delay of 45 minues when I got back, waiting in the freezing cold for my car to be returned!"January 13, 2012
"Absolutely first class service. Could not fault it in any way and will definintely use again."January 9, 2012
"Excellent value, reliable service. Only negative was that it took quite a while for our car to be brought to the airport collection point on our return."December 13, 2011
"We found the service excellent. When we arrived at the airport we only had to wait a few minutes for the driver to collect our car. On arrival back to Heathrow, we called the driver when we came out of baggage collection and the driver was already waiting for us."November 14, 2011
"Very happy with the sercie and as efficient as the more costly service providers."October 10, 2011
"no problems at all fantastic service at drop off and pickup fully recommend"October 9, 2011
"This was the first time we have used a meet and greet service. Both the drop off at Heathrow terminal 1 and the pick up on our return went faultlessly. We were met on time to drop off the car, and it was returned to us within 10 minutes of clearing customs. A very efficient and easy service to use. All the staff were helpful and courteous and we shall certainly use the same service next time we fly."October 4, 2011
"Excellent service. Telephoned as requested in advance and driver was at T5 to meet us - no waiting. Did the same on return and sat for 5 minutes inside the terminal sorting out mobile phones and when we got to the meeting place in T5 parking the car was arriving. Friendly and polite staff."October 2, 2011
"Very good overall. On time and efficient. Thanks !"September 23, 2011
"Service was extremely efficient and we were not kept waiting much more than 5 minutes either end of our holiday. Would certainly use this service again and the price is very competitive."September 19, 2011
"Good service with phone call to confirm drop off (which was 4am). Prompt delivery of car upon arrival (Sunday evening). Only minor problem was nearside wing mirror seems to have been knocked. It was folded in when I took it back - and had a black mark on the paint work. However the mark came off with T-cut, hence it is only a minor point!"September 5, 2011
"I was very impressed with the service I received. I was met on time both on my outward trip & my return. I was met by 2 different drivers both of whom were courteous & very helpful."August 31, 2011