"Very efficient, Was contacted on my way to airport by FHR to check on progress and If I may be running late or early! Driver was waiting at the drop off point when I arrived even thought I was early. Car was waiting for me by the time I got outside the airport building. Both Drivers were courteous and the return Driver even apologised for the dirt on the car caused by the weather! A much better experience than I have had with other Meet and Greet Services. At a good price too!"April 11, 2008
"We were about half an hour early and rang Star Parking just as we entered the M25 from the M40. They asked us to ring again when we were 5 minutes away (a bit difficult to know where that would be, because we haven't driven to Heathrow before), but did so when we entered the M4 and had just gone past a '5 mile to Heathrow' signboard. On arrival, the drop-off point at Terminal 2 was very busy, but the pick-up driver (Neil) found us quickly, gave us a receipt with the car mileage documented on it, noted our return flight number and asked us to call them after we had collected our baggage on the way back. A week later, we were delayed two hours, but rang as instructed, and a different driver was at the same drop-off point with our car within 15 minutes. As you can see, Star Parking were very efficient and accommodating and I'd certainly use them again. Thanks."April 7, 2008
"Had to wait 20min before our car was collected and had to make several phone calls. While coming back nobody answered the phone number provided, and had to call twice to get someone. Apparently my car broke down while getting to airport and they waited for my phone call to let me know that!!Took me and and my wife in another car and dropped near a petrol station next to my broken car and drove off. The driver in that car was very rash and rarely used indicators. Made me really worried since my wife is pregnant and due in a month's time.
If not for their price i would not recommend them to anyone."
"The service was ideal.
We arrived earlier than anticipated before our flight and we rang them to advise them of this and they did pick up the car 15 minutes early which was helpful. We emptied the car and didn't give a second thought about it.
On our return flight we landed early and called them at approx 8.30am. We were due to have the car returned at 10. Due to our early arrival and our call, they arrived at the airport at 9.15 so although we had a wait, they arrived earlier than we pre-booked and all was great.
I would use the facility again. Even though we were early on both drop off and pick up, we called, left messages and they returned our phone calls very promptly.
Overall it was good service, cheap parking and I would use the facility again"
"The service was ideal. We arrived earlier than anticipated before our flight and we rang them to advise them of this and they did pick up the car 15 minutes early which was helpful. We emptied the car and didn't give a second thought about it. On our return flight we landed early and called them at approx 8.30am. We were due to have the car returned at 10. due to our early arrival and our call, they arrived at the airport at 9.15 so although we had a wait, they arrived earlier than we pre-booked and all was great. I would use the facility again. Even though we were early on both drop off and pick up, we called, left messages and they returned our phone calls very promptly. Overall it was good service, cheap parking and I would use the facility again."March 27, 2008
"Poor - on arrival, the car was picked up about 15 mins later than the agreed time, but that's probably acceptable. On return, I phoned once I was through customs, at 16.50, and then had to wait until 17.35 until car was dropped off - and I had to wait in the pouring rain. I phoned the company two or three times to find out what was happening, once went to answer phone, and once told the car was five minutes away, when in fact it didn't appear until another twenty. Would have been more convenient to leave it in long-term parking."March 22, 2008
"I would probably use this valet parking again (we hadn't before). Delivering the car was swift and easy. Collecting it (in the evening) after phoning to say we'd got our luggage was rather slow, but both drivers were cheerful and polite."March 21, 2008
"On departure I arrived exactly on time but had to wait 20 minutes for a driver, who was courteous and apologetic about the delay. On return the wait for the deiver to arrive was quite reasonable. All in all a good service and good value for money."March 10, 2008
"Exceptional service and staff!! All went exactly as it should have and the guys that met me on both occasions werte friendly, professional and courteous. Would definitely use again"March 10, 2008
"We have used a meet and greet car parking facility on a few occasions and always had some wait. This time, the drivers were there very prompty both on departure and arrival. I would certainly use them again - great service"February 23, 2008
"The outward journey was like clock work with the chauffeur meeting us on time at the designated spot outside T4. The return experience was a nightmare!!! I called Star Parking after collecting my luggage from the baggage hall at 07.20 and was told that my car would be delivered in around half an hour due to heavy traffic. Aer 40 minutes I called sTar Parking again and was told that the driver was stuck in heavy traffic and would be there soon. After two further phone calls to Star Parking (each time being told that the driver was stuck in traffic) the car finally arrived at 08.55. My husband & I had been waiting outside in freezing weather conditions for 1 hour and 35 minutes. When we checked the car on board computer, it indicated that the engine had been running for only 17 minutes, which means that the story about heavy traffic was complete rubbish. After an overnight, longhaul flight this is the last thing a traveller needs and I will never use this service again."February 21, 2008
"This was the 1st time I have used a meet and greet service and I was impressed with the speed and efficiency of Star Parking.
"eXCELLENT SERVICE AND FRIENDLY STAFF.
MY EXPERIENCE WAS GOOD AND YOU SEEM RELIABLE. I WILL USE YOU AGAIN IF THE PRICE IS STILL OK."
"I have to say the service is very slick. The drop off was very smooth. On returning to heathrow I called the number and got an answerphone and had to leave a message. I had a feeling it was all going to go rather wrong and that I would be waiting around for a long while. However after just a few minutes I not only got a call back but the call back was from the driver who was 3 minutes out with my car (its worth noting that my flight was late arriving yet they handled that). A very good service. I have to say I would feel more comfortable if the drivers had any kind of uniform like a hi vis vest with a company logo but don't get me wrong.... the service was very smooth and I will be using them again."February 10, 2008
"First class and friendly service"February 3, 2008
"Friendly, efficient and competitive. Would recommend to anyone wanting to take the hassle out of airport parking.
Just one reservation - my car showed a mileage increase of 26 miles when the park was supposed to be about 3 miles away!!! Where did the extra 20 miles come from.... ?"
"Great servce no problems with drop off or return leg. So much easier than off site car parking!"January 21, 2008
"Excellent service, on time prompt and courteous."January 9, 2008
"We had never used the meet and greet before, we have always been lucky enough for friends or family to drop us off and pick up. We didn't really know what to expect but it is as simple as: arrive, hand your keys over and off you go! (the person coming to collect your car, is waiting and checking registrations as the cars come into the departures area, so they are quick to find you). To get your car back, you just phone the freephone number given to you and within 20 minutes your car is returned and off home you drive. It really is so simple and we will definitely use Star Parking Meet and Greet again. Thank you for making this part of our trip so easy."January 7, 2008
"This was the first time I have used a meet and greet and Star Parking provided a service that I can not fault, they were prompt and efficient in dealing with my questions. I found their staff, courteous and helpful, they put customer care as a top priority. I will be using them again and will certainly be recommending them to my colleagues and friends.
I also found your site easy to use and took all the hassle out of deciding what option suited my needs best.
Thank you all for the service.
"Excellent service. My car was collected and returned promptly, making our travelling experience much more enjoyable - particularly after a long-haul flight, when the prospect of taking a bus to an airport carpark, with luggage and tired passengers, is not a happy prospect!"January 1, 2008
"very good. only criticism I'd have - it would have been nice if the driver had been waiting for us when we arrived at LHR, rather than us waiting with all our luggage, keen to get to check in. This was because there wasn't enough drivers available that morning (20th Dec). That being said, I will still use your service again."January 1, 2008
"Very good, prompt and polite service."December 30, 2007
"The driver supposed to be meeting me was held up waiting for an incoming customer. If I had waited for him to arrive I would have missed my flight. Thankfully Valet Parking helped me out by taking the car from me. I shall never use this service again and am e-mailing Customer Services for a refund. There is no way one driver should have been allocated to two customers"November 27, 2007
"Very easy to use, no problems at all. Would use again without any hesitation."November 15, 2007
"Very satisfied - reasonable price and easy to meet."November 9, 2007
"The return journey is when you really enjoy the benefit of Star parking.No fuss,just in the car and head home. They were also the lowest price I could find. Will use again."October 31, 2007
"Car drop off was fine with the guy being there ready and waiting. Car return was a bit delayed as the lady was waiting at the wrong terminal. Apart from that, all was OK."October 30, 2007
"I only ask for three things from valet parking: to be met at the agreed drop-off time, for the car to be safely stored, and prompt return of the car at the end of the trip. Star failed on all three: 15 minutes late at drop-off, 30 minutes and 2 phone calls to get the car back, and then it had been damaged while in their care. Currently, they are disputing the damage and I fear I may have to take then to court. So, in summary: probably easier, cheaper and safer to abandon your car on the A4 and let the police tow it away."October 29, 2007
"Overall a very good experience I was met at the departure terminal at the time given and didnt have to wait to long, pleasant and cheerful staff. On arrival I had to wait slightly longer but that I suppose would of been due to the morning traffic. I was late collecting the vehicle due to delay in collection of baggage yet I was not questioned why I was 1hr late. I have used Meet & Greet many times over the years and I would recommend this to all to use as it saves you time when in a hurry"October 27, 2007