"Exceptional service and staff!! All went exactly as it should have and the guys that met me on both occasions werte friendly, professional and courteous. Would definitely use again"March 10, 2008
"We have used a meet and greet car parking facility on a few occasions and always had some wait. This time, the drivers were there very prompty both on departure and arrival. I would certainly use them again - great service"February 23, 2008
"The outward journey was like clock work with the chauffeur meeting us on time at the designated spot outside T4. The return experience was a nightmare!!! I called Star Parking after collecting my luggage from the baggage hall at 07.20 and was told that my car would be delivered in around half an hour due to heavy traffic. Aer 40 minutes I called sTar Parking again and was told that the driver was stuck in heavy traffic and would be there soon. After two further phone calls to Star Parking (each time being told that the driver was stuck in traffic) the car finally arrived at 08.55. My husband & I had been waiting outside in freezing weather conditions for 1 hour and 35 minutes. When we checked the car on board computer, it indicated that the engine had been running for only 17 minutes, which means that the story about heavy traffic was complete rubbish. After an overnight, longhaul flight this is the last thing a traveller needs and I will never use this service again."February 21, 2008
"This was the 1st time I have used a meet and greet service and I was impressed with the speed and efficiency of Star Parking.
"eXCELLENT SERVICE AND FRIENDLY STAFF.
MY EXPERIENCE WAS GOOD AND YOU SEEM RELIABLE. I WILL USE YOU AGAIN IF THE PRICE IS STILL OK."
"I have to say the service is very slick. The drop off was very smooth. On returning to heathrow I called the number and got an answerphone and had to leave a message. I had a feeling it was all going to go rather wrong and that I would be waiting around for a long while. However after just a few minutes I not only got a call back but the call back was from the driver who was 3 minutes out with my car (its worth noting that my flight was late arriving yet they handled that). A very good service. I have to say I would feel more comfortable if the drivers had any kind of uniform like a hi vis vest with a company logo but don't get me wrong.... the service was very smooth and I will be using them again."February 10, 2008
"First class and friendly service"February 3, 2008
"Friendly, efficient and competitive. Would recommend to anyone wanting to take the hassle out of airport parking.
Just one reservation - my car showed a mileage increase of 26 miles when the park was supposed to be about 3 miles away!!! Where did the extra 20 miles come from.... ?"
"Great servce no problems with drop off or return leg. So much easier than off site car parking!"January 21, 2008
"Excellent service, on time prompt and courteous."January 9, 2008
"We had never used the meet and greet before, we have always been lucky enough for friends or family to drop us off and pick up. We didn't really know what to expect but it is as simple as: arrive, hand your keys over and off you go! (the person coming to collect your car, is waiting and checking registrations as the cars come into the departures area, so they are quick to find you). To get your car back, you just phone the freephone number given to you and within 20 minutes your car is returned and off home you drive. It really is so simple and we will definitely use Star Parking Meet and Greet again. Thank you for making this part of our trip so easy."January 7, 2008
"This was the first time I have used a meet and greet and Star Parking provided a service that I can not fault, they were prompt and efficient in dealing with my questions. I found their staff, courteous and helpful, they put customer care as a top priority. I will be using them again and will certainly be recommending them to my colleagues and friends.
I also found your site easy to use and took all the hassle out of deciding what option suited my needs best.
Thank you all for the service.
"Excellent service. My car was collected and returned promptly, making our travelling experience much more enjoyable - particularly after a long-haul flight, when the prospect of taking a bus to an airport carpark, with luggage and tired passengers, is not a happy prospect!"January 1, 2008
"very good. only criticism I'd have - it would have been nice if the driver had been waiting for us when we arrived at LHR, rather than us waiting with all our luggage, keen to get to check in. This was because there wasn't enough drivers available that morning (20th Dec). That being said, I will still use your service again."January 1, 2008
"Very good, prompt and polite service."December 30, 2007
"The driver supposed to be meeting me was held up waiting for an incoming customer. If I had waited for him to arrive I would have missed my flight. Thankfully Valet Parking helped me out by taking the car from me. I shall never use this service again and am e-mailing Customer Services for a refund. There is no way one driver should have been allocated to two customers"November 27, 2007
"Very easy to use, no problems at all. Would use again without any hesitation."November 15, 2007
"Very satisfied - reasonable price and easy to meet."November 9, 2007
"The return journey is when you really enjoy the benefit of Star parking.No fuss,just in the car and head home. They were also the lowest price I could find. Will use again."October 31, 2007
"Car drop off was fine with the guy being there ready and waiting. Car return was a bit delayed as the lady was waiting at the wrong terminal. Apart from that, all was OK."October 30, 2007
"I only ask for three things from valet parking: to be met at the agreed drop-off time, for the car to be safely stored, and prompt return of the car at the end of the trip. Star failed on all three: 15 minutes late at drop-off, 30 minutes and 2 phone calls to get the car back, and then it had been damaged while in their care. Currently, they are disputing the damage and I fear I may have to take then to court. So, in summary: probably easier, cheaper and safer to abandon your car on the A4 and let the police tow it away."October 29, 2007
"Overall a very good experience I was met at the departure terminal at the time given and didnt have to wait to long, pleasant and cheerful staff. On arrival I had to wait slightly longer but that I suppose would of been due to the morning traffic. I was late collecting the vehicle due to delay in collection of baggage yet I was not questioned why I was 1hr late. I have used Meet & Greet many times over the years and I would recommend this to all to use as it saves you time when in a hurry"October 27, 2007
"Very good experience and competitively priced. Great option versus taxi/tube/rail while lugging heavy bags.
We were called on the way to Heathrow and advised by our "meet & greet" about traffic delays. Our rep was waiting when we arrived. He was polite, helpful and efficient. On return, the car was waiting for us as we left the terminal building, even though the flight was early. Good experience - recommended."
"overall great experience,pick up excellent,drop off arrived at airport half hour early phoned ahead to advise but still had to wait 40 mins for drop off & driver had no I.D except a clipborad with details & a coat with a badge did make me feel a bit nervous handing my car & keys over got to be honest
will more than likely use again"
"Staff were excellent. Courteous, polite, and friendly. They were prompt, waiting for us on arrival, and efficient."October 22, 2007
"Service was great. The driver was waiting for us when we arrived at the airport and our car was already there when we returned (even though our return flight was delayed almost 2 hours). Would recommend."October 22, 2007
"The experience was a good one, good value for money."October 7, 2007
"Chose Star Parking because of their high recommendation rating - my first time. Excellent service and will defintely use them again."September 11, 2007
"Very good service - we turned up early for the outward leg and they quickly sent someone (initially to the wrong terminal - hence 4/5 not 5/5). On our return we were delayed at baggage but the driver waited for us without complaint.
Would definitely use same company again."
"Yes very good we were met at the terminal and on return the car was with us in 15 minutes"July 12, 2007